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- Centara Muscat Hotel Oman
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Centara Muscat Hotel Oman
Oman, Middle East
Muscat
Centara Hotels & Resorts presenting its first brand new property in Middle East dedicated to provide Thai-influenced hospitality and its inimitably warm and gracious service style. Spacious, soundproofed rooms generously furnished with a flat screen TV with satellite channels, individually controlled air conditioning, minibar, tea and coffee, in-room safe, hairdryer, iron, telephone ,electronic do not disturb function and night reading Lamp. Free ultra-speed broadband Wi-Fi and a 24-hour Business Center. The hotel showcases a contemporary and elegant ambiance distinguished by the latest in business technology, modern amenities, and impeccable hospitality. Centara Muscat offers Club room category with free access hotel lounge which fulfill needs of business travelers. All the rooms in the property is nonsmoking and as per hotel policy OMR 100/- will be fine will be applicable for smoking in the room ( Guest are allowed to smoke in the roof top , swimming pool area, car park and Lounge balcony).
Hotel Information
Pamper yourself with a visit to the spa, which offers massages, body treatments and facials. If you're looking for recreational opportunities, you'll find an outdoor pool and a fitness centre. Additional features at this hotel include complimentary wireless Internet access, concierge services and a picnic area.
Facilities
- Beauty salon
- Spa treatments
- Massage
- Steam bath
- Sauna
- Sun loungers
- Children’s swimming area
- Outdoor freshwater pool
- Poolside snack bar
- BBQ facilities
- Please note some facilities may incur an additional fee
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
The Local Area
Tripadvisor Reviews
4.5 Excellent785 reviews
Excellent
55%
Very Good
31%
Average
8%
Poor
3%
Terrible
3%
Location
Cleanliness
Service
Value
Well priced good hotel with excelent staff and good breakfasts.
Good Hotel with excelent staff, rooms are spacious, beds comfortable, but only a shower over bath, which took careful exiting. Also it took a long time for hot water to come through, the Hotel says wait for 5 mins but then it is HOT. The breakfasts are excelent and the chef knows your preferences after the second day and actually cooked my wifes mushroom omlette as we walked in on the third day of our stay. The rooftop pool is in dire need of renovation with large areas on tiles missing, and some of the wood decking cracked and needing replacing. The sunbeds, though limited in number are fine and towels provided and replenished frequently. The location though fairly central is not the best, quite industrial, without any quality restaurants in the area, though there are plently of local cafes with good Indian food and shwarmahs. The hotel has a Tai restaurant and we did enjoy a valentines buffet on the rooftop. There were a wide range of nationalities staying and the hotel was full every night we stayed. For us one drawback it that the hotel is not liceiced, otherwise I have no hestitation in recommending it as a good budget 3 star hotel.
Review by Monty R Preston, United Kingdom
Lack of service as advertised
We ordered the hotel by Booking. The purpose of our staying in the hotel was waiting for the flight with the crisis in Middle East to evacuate from the region. We ordered 4 starts hotel to ensure our staying as pleasure as possible, which includes the swimming pool and other service as restaurants and other. When we wanted to use the swimming pool, we were told it is closed for the Ramadan. Other services as restaurants were limited for daylight hours also. We respect religion, culture and national traditions. However, for the four starts hotel, which hosts international clients it was bad surprise. Our staying in the hotel for this reason was uncomfortable as we were limited by many services. We expect that hotel in their reservation system including Boking has to have announcement about limited services if there are any.
Review by Nordic W Benesov, Czech Republic
Wonderful stay
I had a wonderful experience at Central Muscat. The hotel has a great atmosphere, excellent service, and a very welcoming team. Everything was well organized, and the staff were friendly, professional, and always ready to help. A special thanks to Sagar, for the warm hospitality and for making the experience even more enjoyable. His attention to detail truly made a difference. Highly recommended
Review by Voyage48170112710 Hurghada, Egypt
Nice for short stay - Near Airport
We arrived late evening in Muscat so we wanted a good hotel near airport.
Centra was ideal choice, nice and clean hotel with good price.
Nice big and clean room.
Breakfast was included in the price and was nice to start our day.
Review by Argyridou S CYPRUS
Centara Muscat Hotel
Centara Muscat — Very disappointing experience. Definitely not 4-star service.
I’m honestly disappointed with our stay at Centara Muscat. If you’re planning a trip to Oman, I would recommend doing your research and considering other hotels before booking this one.
The hotel is advertised as 4-star, but based on our experience, the service and overall standard felt more like a 2–3 star hotel.
From the moment we arrived, the hospitality was extremely underwhelming. We have stayed in other 4-star hotels, including one in Madinah, where the staff were welcoming, attentive and genuinely made you feel like a valued guest. We were even offered juice upon arrival. Unfortunately, we experienced none of that here.
We were also questioned about whether we had paid for the taxi that dropped us off at the airport, as apparently the hotel was supposed to cover the cost. However, this was never clearly explained in the email we received. If the hotel had agreed to cover the taxi, then surely we should have been reimbursed after having to pay for it ourselves.
The breakfast was another major disappointment.
On one occasion, while eating breakfast, I suddenly felt something strange in my mouth and discovered that it was a hair in my food. Needless to say, this completely put both me and my husband off eating there. From that day onwards, we refused to have breakfast at the hotel and instead bought food from a nearby supermarket.
The food selection itself was also very limited. For a hotel claiming to be 4-star, the dining options felt extremely basic and more in line with what I would expect from a lower-rated hotel.
The basic hotel amenities were also lacking.
We had to specifically request toothbrushes and toothpaste. These are basic bathroom amenities that I would expect to already be provided in a 4-star hotel.
Housekeeping was average at best — I would give it around 6/10. The room was cleaned, but there was a noticeable lack of attention to detail. For example, the decorative pillows and bed runner were simply put away in the cupboard rather than being properly arranged back on the bed.
Yes, we weren’t using them, but that isn’t really the point. If you’re providing a 4-star service, these small details should be taken care of without guests having to think about them.
Again, comparing this to the 4-star hotel we stayed at in Madinah, the difference was very noticeable. There, the housekeeping staff consistently made an effort to ensure the room looked properly presented.
The customer service was probably one of the biggest disappointments.
When we came down in the lift with our suitcases, the staff did not offer to help us. We actually had to ask for assistance ourselves.
At the hotel we stayed at in Madinah, staff would immediately notice guests struggling with luggage and offer to help. That’s what I would consider genuine hospitality.
Some of the staff at Centara Muscat were friendly, and I don’t want to say every single member of staff was bad. However, several staff members came across as completely uninterested and as though they were simply there to do the bare minimum.
Even when we checked out, nobody asked us how our stay was or whether everything had been okay. No simple “How was your stay?” or “We hope you enjoyed your time with us.”
These may seem like small things, but they make a huge difference to the overall guest experience.
And then there’s the Wi-Fi.
The Wi-Fi was absolutely rubbish. It was extremely slow and unreliable, and we regularly had to use our own mobile data.
Once again, the 4-star hotel we stayed at in Madinah had significantly better Wi-Fi.
Overall: 4/10
Oman itself is beautiful and there is so much to see and do. I would absolutely recommend visiting Oman.
However, based on our personal experience, I would not recommend Centara Muscat.
For a hotel advertising itself as 4-star, I expected much better service, hospitality, food, cleanliness, facilities and attention to detail. Unfortunately, the overall experience simply didn’t match what I would expect from a 4-star hotel.
And to the management, please don’t respond with the standard “We’re truly sorry that we didn’t meet your expectations” response, because honestly, that isn’t going to change anything.
There are clearly other guests who have raised complaints about the hotel as well. If you genuinely want to improve your reviews and guest experience, listen to the recurring complaints, have a proper staff meeting and actually make changes.
Guests shouldn’t have to repeatedly point out the same issues before something is done.
Would we stay here again? No.
Would we recommend it? Based on our experience, no.
There are plenty of other hotels in Muscat, so I would personally look elsewhere.
