We should like to thank both Mercury Direct and Hotel Fortina for an enjoyable holiday and for the comfortable room upgrade which was much appreciated. We hope to have another holiday with you next year!
This will be the seventh time i have travelled with Mercury Direct also having recommended your company to various friends, who have also been delighted, the cost of the exact same holiday with another travel company being far higher, the no single supplements, low charges for taxi to and from Hotel/Airport, the excellent service provided by your local representatives, makes Mercury the ideal holiday makers.
May i close in mentioning always the courtesy of those helping with enquiries and bookings. My special thanks to Hannah, who booked this holiday for me, she was a great help, not only on advising in detail various hotels, but also her enthusiasm when i decided to return visit to Malta as opposed to the Algarve. I do thank her for all her patience and advice- February will find me in Madeira.
from Susan Carstairs-Padley in Isle of Wight staying at Bella Vista Hotel
May I say that i found your attitude and that of your MD most refreshing.
As I said in my letter to you i am not a person who routinely makes a complaint simply to endeavor to obtain some sort of discount or refund, so to have you consider my observations and react in the way that you have speaks volumes for the way in which Mercury regards it customers.
I received your cheque by the same post and would like to thank you for your prompt and assiduous attention to both matters that has brought everything to a very satisfactory conclusion.
My wife and i are looking forward to Visitng the 5* Fortina Spa next year towards the end of May/beginning of June and will without hesitation choose Mercury as our holiday provider.
Dear sir/madam, we have recently returned from a 10 day stay at the hotel Soreda in Qawra and would like to say the hotel was excellent, also your part in transport etc was of the highest standard. My partner and I wish to thank you and all concerned in giving us a fantastic holiday.
from M.J.McCallie in St Brydekirk staying at Soreda Hotel
Dear Sir/Madam Just a few lines to let you know how delighted we were with our recent holiday to Malta. There were five of us in our group and after our first visit to Malta last year, we enjoyed it so much, we just had to return. Although our hotel (Bayview) was clean and friendly, we wanted a hotel with more facilities. We chose the Preluna, and were so glad that we did. It is a superb hotel. Right from making enquiries with your office, to booking, to the reps in resort to back home, every thing was excellent.
We look forward to booking with you again in the near future.
from Mrs Roberts in Staffordshire staying at Preluna Hotel and Spa
Dear Mercury Direct,
I would just like to say what a great holiday I just had my first time in Malta. Stayed at the Windsor Hotel, Windsor Terrace, Sliema. Lovely and clean soft towels, always hot water, friendly staff, and very good food and great selection. The restaurant manager Ray, so Kind and helpful, Sam the chef did a good spread. I will certainly be returning. Good value. And Air Malta very good. A happy customer. Also Sue your Rep most friendly and helpful.
from Mrs Brookshaw in Brighton staying at Windsor Hotel
My wife and I stayed at the Crown Hotel commencing the 17th January leaving on the 24th January staying in room 1116. We have been to Malta on several occasions staying at various hotels mainly the large ones, but this time was a little apprehensive on a couple of points firstly booking with a company we had never used before also had no idea anything about your hotel its location only a few pictures on the internet. Can I say what a pleasant surprise we got on arrival; our greeting was first class, found the room very clean and tidy. The restaurant was first class good food plenty of selection, and very well presented. All the staff in every department could not do enough for us as guest; they all deserve a big pat on their backs for a job well done. I hope to return to Malta in the future and without doubt will use The Crown again.
Thanking you and your staff for a memorable holiday only regret we did not stay longer. Yours Sincerely
from Mr & Mrs Young in Warrington, Cheshire staying at Crown Hotel
Dear Mercury Direct,
We have just returned home after spending twenty eight days at the Qawra Palace Hotel, Malta. Before we went we wrote to you regarding our fears caused by some of the comments posted on the internet about the Hotel. Some very scathing indeed. Our experience was that, even though the Hotel is old, it was kept exceptionally clean, the staff in the dining areas, the reception and in the house keeping department were all efficient and friendly and helpful. The food was good, varied and plentiful, and the day time activates arranged by the Hotel and the entertainment put on at night was excellent and catered for all tastes and we certainly had no complaints at all.
The reason for this letter is that if the comments on the internet had any substance, we would have certainly complained to you. So we felt in fairness we had to write and say how much we enjoyed our holiday at the Qawra Palace. Incidentally we have stayed two previous Januarys, with Mercury at the Agapinor, Cyprus and the Atlantico aparthotel near Albufeira both of which we have been more than happy with, but on balance taking everything in to account, we think the Qawra Palace hotel comes out on top. Also, thank you for your speedy and reassuring reply to our original letter.
from Mr & Mrs Hendy in Dorset staying at Qawra Palace Hotel
Just a short note to say thank you for a wonderful holiday at the MAVINA COMPLEX MALTA. Unfortunately we misplaced our holiday comments form, so we would just like to say it was brilliant. The food was highly recommended, and the staff first class. Have no word of complaint whatsoever. Your representative Rose, who met us at the airport and also took us back, was very helpful and courteous. Also, a word to your rep, Simon, at the resort, who took our bookings, he to was most efficient. Once again, I say not a bad word can be said about the arrangements and planning of our holidays.
Many many thanks
Dear Mercury Direct,
This is just a 'thank you' for the super time my sister and I had at the Fortina Spa in November. The organisation of our trip ran really smoothly. We thought the rep was excellent - very helpful. We loved the hotel and the speciality restaurants were wonderful. We shall definitely come again - with husbands! Although it is some weeks ago I couldn't let the time pass without you getting a positive letter. Oh, and the transport worked very well too. So, keep us posted with any other offers, we might make it in the spring!
My husband and I and two friends have just returned from one of your holidays in Malta we stayed at the Hotel Fortina in Sliema, and was an excellent trip all round.
We were very happy there. We were there from the 18th March for 10 days. All the staff was lovely, friendly and helpful.
We flew with easy jet and we were all pleasantly surprised with the leg room on the flight and were generally impressed all round. The staff was first class and would fly with them again.
This year we booked for the second time with Mercury Direct for a month in Maltawhich we enjoyed very much.
The flight with Air Malta was very smooth. Transfers to and from the airport were spot on.
The hotel (Qawra Palace) accommodation, food and entertainment were excellent. We hope to travel with you again in the near future.
from Mr and Mrs L. W Dicks in Sittingbourne staying at Qawra Palace Hotel
My partner and I travelled to Malta with your company on the above dates.
I wanted to let you know how pleased we were with the whole package, flights with Air Malta, resort rep and particularly the hotel.
We had a really memorable holiday.
from Mrs B A Taylor in West Midlands staying at Dolmen Hotel
We would like to thank your staff for helping to make our first visit to Malta such an enjoyable one. From my first phone call to you to discuss a holiday until the time we arrived back in the UK we were met with nothing but the best of courtesy and efficiency.
from Mrs C Foster & Mrs H Harris in Cardiff staying at Soreda Hotel
I would just like to thank you for the efficient way you have handled our booked holiday to Malta.
Unfortunately through no fault of mine or yours the holiday had to be cancelled but you dealt with it no 'ifs or buts'.
I received my total expenses this morning thank you and I will certainly consider booking through you again in the near future.
from Mrs Roker in Woking, Surrey staying at Soreda Hotel
With reference to our cancelled holiday I would like to say thank you for our cheque which was recieved by us today.
I would also like to thank you for the fast way you managed to sort the refund out and the inpeccable way your staff and yourself have conducted your business. (It's a pity most of the other businesses can't be as good as you.) We will definately be using you again for a holiday in Malta later on and possibly further afield as well. I will be highly recommending you to all we know.
Once again a big thanks for all your help.
It is the first time we have travelled with yourselves and we were really pleased how everything went so smoothly but most of all the rep at the seaview . Kate was so welcoming and very professional the best ever rep we have had in all our years of holidays, she is the jewel in your crown.
from Mr Dyde in East Yorkshire staying at Seaview Hotel
Just to say thank you we had a lovley holiday in Malta on the 25th may this year. Our rep in the Qawra Palace Hotel was Kate.
I would like to say how very helpful and friendly she was, she made our holiday for us. Also how good Mercury Direct was with our holiday
We will be traveling with you again.
from Mrs Jeannette Shelley in staying at Qawra Palace Hotel
My purpose in writing to you is to thank you most warmly for the excellent arrangements you made to transport my wife and me to the hotel.My wife and I were delighted with our stay at the Fortina. We were in room 507 which gave us a view across Tigne waterfront towards Valletta. It has to be one of the best views in the world. The restuarants to which we had access with our ' Dine around ' oprtion were excellent and the buffet in La Valletta downstairs never ceases to amaze.
Mean while we send our best wishes to you all. We shall be back next year!
I would like to thank your staff in Sliema ( Malta ) for their prompt and curtious help. Please could you please pass on this to your rep Jonothan who took care of us. The Imperial Hotel was very very good. If in the future we return to Malta we would be only to happy to revisit it. Once again many thanks to your staff.
from Mr and Mrs D Squires in North Yorkshire staying at Imperial Hotel
We have just returned from the fortina hotel sliema malta. We were given an excellant room overlooking the gardens(although we payed £100 extra for a sea veiw,reception said that there were non available). Nevertheless we did not want to spoil our holiday argueing over this.The hotel was magnificent with every amenity possible/close to shops and services. The room was attended every day and the food left nothing to be desired. Thank you for arranging this for us and to the rep in the resort who was there every day and when not a contact number was available. We shall certainly be using your company again.
Thank you for ensuring a truly wonderful holiday at the Hotel Fortina 4*, Sliema.
Despite extensive internal and external remedial work being done during our stay we enjoyed the good quality accommodation and dining. The staff were kind and helpful. We will definitely recommend this hotel and your company to others.
When we became delayed for two days Easyjet put us up in a wonderful hotel where staff made every effort to make the experience comfortable.
We look forward to using Mercury Direct again.
Thank you and Happy Christmas to all.
A quick note to say a huge thank you, my husband and I have just returned from a week at the Panorama Hotel in malta and had a simply wonderful break. Everything you organised went smoothly from the airport reception, the malta by night tour, the hotel and the flights - fabulous!
I just wanted to say a huge thank you for a wonderful holiday we recently had in Malta at the Fortina, you very kindly upgraded our room and we really appreciated it. We are now hooked on our 5 star. Thank you once again.
The service we received from Jonathan (Mercury Direct rep) plus Simone (tour guide) were very good indeed and contributed to the perfect holiday.
from Mr & Mrs Westermeyer in Gloucesterchire staying at Waterfront Hotel
Just to say thank you. The package you arranged for us could not have been better. The flight times, the location and the quality of the hotel made for a most enjoyable holiday.
John & Jennifer Hickling
from John &Jennifer Hickling in Malta staying at Dolmen Hotel
Hi, just a note to let you know that our family holiday to Malta for chrismas was the best we have ever experienced. The Preluna Hotel & Spa in Sliema was A1, the staff were so friendly and helpful- lots of activities espicially christmas which was brilliant, weather was kind as it was warm somewhat strange as we have to endure wet and snowy weather here in the UK normally during christmas period. The food was excellent and drinks - need you say ( esp. all inclusive ) what a good deal we had, from the moment we touched down at malta to the time we hesitantly returned to luton - it was great. Thank you mercury esp. sharon - will definitely be using you for all our future holidays.
One happy family from st. albans
from Lawrence Muthaiah in St. Albans staying at Preluna Hotel and Spa
My friends and I booked a holiday with you to the Fortina Hotel Malta in January, this is the third time we have been to this hotel and we will definitely be returning again next year. The staff, food and accommodation was excellent. We have found the overall service provided by you reliable and very good value
The sun on our bones was something else. On one of our days it was 29 degrees. We are not into "organised" holidays & much prefer to do our own thing so for the most part we just slobbed! The food in the restaurants was great. We met some interesting people & the staff were polite, friendly & helpful. Would we do an all inclusive holiday again? Probably not but, what we did do was great. Many thanks.
from Helen Callingham in staying at San Antonio Hotel and Spa
Our first time with Mercury was to Australia 20 years ago and it's always excellent!
from Mrs Bridges in staying at Preluna Hotel and Spa
Have been meaning to write to Mercury Holidays since we returned from a week in Malta last November but never got around to it! It was one of the best holidays my husband and I have had in recent years. We were so impressed with the whole `package? ? the ease in booking/flight arrangements
(with Ryanair ? excellent) and the pickup from and to Hotel Fortina. Our room was spacious and well equipped, clean and attractive, the staff were extremely friendly/helpful and efficient and the food exceptionally good ? we very much liked the `dine around? arrangement. We also appreciated not being `herded around? despite the holiday being a `package? and being left to
do exactly what we wanted and when. A truly enjoyable holiday ? thank you, we shall go again!
Contact with customer service before leaving very good and precise.
All documents arrived in good time. We were met at airport by rep and taxi driver for personal transfer was standing with him and he escorted us to the taxi. Had same driver on return was at hotel early.
We would like to express our thanks to the hotel rep Eleanor and commend her service to you. We are seasoned travelers and her welcome meeting was the best and most helpful we have ever had.
from David K Stephens in staying at San Antonio Hotel and Spa
A trusted brand. The staff I speak to on the phone are always pleasant and very efficient I can tell take pride in looking after us so well. It's fantastic that you now print out our boarding passes, thank you.
from Pauline Fletcher in staying at Preluna Hotel and Spa
I am writing to you in reference to our stay at the Qawra Place Hotel. It isn?t very often that I write to compliment people with the service they have given me but on this occasion I feel the need to do so. With respect I must admit I had never heard of Mercury Holidays therefore was a little reluctant to book ours with you for my wife and I to Malta. How wrong was I! My wife phoned to book our holiday and the gentleman on the other end couldn?t have been more helpful. He talked my wife through everything and our holiday was booked within 15 minutes. We received regular updates about our holiday and we were checked in by yourselves for our outbound flight. We were met at Malta by a rep who directed us to our awaiting transfer. On arrival at our hotel, Qawra Palace, we were checked in by very helpful and polite staff. We were met by Eleanor on the Sunday and she made us feel welcome The hotel was clean and the staff were very friendly and accommodating. The food was extremely good with a lot of choice. Prior to departing Malta, Eleanor took our details and checked us in for our return flight. Everything went like clockwork. Our private taxi back to the airport was very good with the driver being extremely polite and knowledgeable, whilst telling us a lot about the history of Malta. All-in-all our holiday went perfectly. Would I book with you again? Without a doubt! Would I recommend you to all my friends and family? Certainly! So please pass on our thanks to all concerned for their excellent work and professionalism they all showed.
from Mr Grabbitas in staying at Qawra Palace Hotel
Just fantastic, brilliant facilities, brilliant location. Lovely staff. Having never travelled with Mercury Holidays before, I was unsure about the level of quality and service. I should have had no doubts - brilliant all round. I will definitely be using Mercury Holidays again.
from Kirstian Pape in staying at Preluna Hotel and Spa
A very well organised holiday, very many thanks to all concerned. Extremely helpful and friendly staff, special thanks to Evelyn in the restaurant, chef Ian and the two superstars of the Lobby Bar, Karl and Louis. I hope to return in the near future.
from David Baxter in staying at Diplomat Hotel
I am writing to you in reference to our stay at the Qawra Place Hotel. It's not often that I write to compliment people with the service they have given me but on this occasion I feel the need to do so. With respect I must admit I had never heard of Mercury Holidays therefore was a little reluctant to book ours with you for my wife and I to Malta. How wrong was I! My wife phoned to book our holiday and the gentleman on the other end could not have been more helpful. He talked my wife through everything and our holiday was booked within 15 minutes. We received regular updates about our holiday and we were checked in by yourselves for our outbound flight. We were met at Malta by a rep who directed us to our awaiting transfer. On arrival at our hotel, Qawra Palace, we were checked in by very helpful and polite staff. We were met by Eleanor on the Sunday and she made us feel welcome The hotel was clean and the staff were very friendly and accommodating. The food was extremely good with a lot of choice. Prior to departing Malta, Eleanor took our details and checked us in for our return flight. Everything went like clockwork. Our private taxi back to the airport was very good with the driver being extremely polite and knowledgeable, whilst telling us a lot about the history of Malta. All-in-all our holiday went perfectly. Would I book with you again? Without a doubt! Would I recommend you to all my friends and family? Certainly! So please pass on our thanks to all concerned for their excellent work and professionalism they all showed.
from Kim Gabbitas in staying at Qawra Palace Hotel
A lovely, well organised holiday. We would travel with you again. The hotel was friendly with helpful staff and the airline were excellent.
from Donald Lewis in staying at Diplomat Hotel
Excellent organising by Mercury Direct, again! Never had a problem in all the times we have holidayed with them.
from Keith Beckett in staying at Qawra Palace Hotel
I had a fantastic holiday and will definitely be booking to go back to the same hotel next year. The representative was very friendly and efficient and everything worked like clockwork. I am very pleased with the holiday overall, the flight, transfer, tours that were arranged and the accommodation overall. Excellent, thank you.