Nice hotel friendly I good position on sea front would return

Hotel was excellent. The meals were fine considering the number of guests being served.
The hotel was very full the first weekend.

The first room I stayed in had electrical issues, took the hotel 3 days after reducing me to tears to move me to another room
The people working at reception had no customer service skills in fact I found them very rude., had no time for the customers
The bar restaurant and cleaning staff were fantastic
The food could have had more of Maltese cuisine rather than just fo using on the British cuisine

First of all I would like to say the pool bar staff and lounge bar staff were excellent throughout.

In respect of the restaurant staff they were fine initially but on the last couple of days the lack of glasses for Orange juice, cups for tea and bowls for soup became very irritating. However I would have given an overall rating of good but for what happened on our last day.

On the day of our departure we were told by the hotel rep that we would be able to have an early breakfast. We arranged this through reception for 5.30 and we're told we should go the restaurant. However when we went to the restaurant it was in darkness and the door was locked. Reception called security and the door was opened at around 540- still in darkness. By this time our driver had arrived. There was then a dispute over whether the door had been opened earlier. The security person was extremely hostile and said that it wasn't his problem if the door had not been opened. As a result of this altercation it is unlikely I would stay at the qawra Palace again and I am a repeat customer.

Always come to the same hotel. Retired widow and feel safe. I prefer to get private taxi transfer. Enjoy food, always something I like and do I do try other things. Entertainment good. I prefer half board because I only drink occasionally.

Would be nice if they would provide water at evening meal, without having to pay for it.

Everything at hotel was great would most definitely stay there again

Good location. Good facilities. Helpful staff

ALL OF THE STAFF, SELLECTION OF FOOD WAS SPOT ON
YOU COULD NOT ASK FOR MORE. MANY THANKS.

all of the staff on the reception were excellent .

Room very clean hotel staff very accommodating

7th time to Qawra Palace hotel,,,,, one comment/complaint.... the entertainment in the evening very poor the same every night one man with guitar or key board ....WHY don't they have D,J,,,,,.I e /disco ,,,,,one night 70s nite another 80s nite etc etc

Very friendly hotel, food excellent, rooms clean, what more could you ask for.

Food breakfast very good. evening meal fair. On booking told no sea view rooms, on arrival, asked again, given sea view room at extra cost £300. not to happy, rest of holiday was good.

Friendly staff, very good accommodation good food. Love the sea water pool .

This was a lovely hotel, not only in appearance and facilities, but also in the way its staff dealt with customers. We would love to go back! Its position just outside the gate to Valletta is also a bonus.

No comments

This hotel provides everything I require for a holiday, as far as I am concerned everything is to a very good standard.

The only fault that I could find was the swimming pool was colder than the sea but clean everyone was complaining about the water being cold

Only downside, I reported that the chair on the balcony had a broken leg 4 times but nothing was done. I gave up after that and didn't use it. Reported it twice to the cleaner once verbly at reception and once via the telephone system.

We thoroughly enjoyed our week at the Qawra, hotel based on an older generation which suited us fine, but as this was out of season maybe in the summer attracted families. The staff were always courteous to us especially Ruth in the restaurant, always a smile and nothing too much for her. In general staff were polite, our room was lovely, overlooking the bay and pool. Nice place to go and rest in lovely surroundings, would go there again.

Overall impression of hotel was very good, excellent location. Wasn't impressed with quality of food in restaurant, however there was always a varied selection, so we never went hungry. If we returned to this hotel we would ask for a sea view and pay the extra. The sun shone everyday apart from one, we had a great holiday and saw so much of the island.

First allocated room was alongside an air-conditioning geneartpr room. For the first night, no sleep, but after approaching reception, another room was allocated.
A really superb reaction by hotel staff

When you arrive late other hotels have always provide. A cold meal my friend who was not allinclus was given a free lunch me nothing why could not give me a voucher for the coffee shop .lhave never known it before you had to pay for a bottle of water terrible

lovely holiday booked again for next year

The Hotel was very impressive, the main entrance and communal areas had obviously been updated. Our room 606 was nice and bright, with a wonderful sea view, the furniture however was a little shabby, and dated.There was a kettle in the room, but no tea or coffee provided, which did seem a little odd, we would have preferred having facilities in our room instead of afternoon tea in the hotel dining room. Our room was always clean, and fresh towels provided when we requested them. All the staff were helpful and friendly.

made very welcome and your rep. very helpful

Round handles on room and bathroom made it difficult for my wife to open to open the doors as she has arthritis

Food excellent, plenty of choice, all inclusive was superb!

No comments

All was pretty well at the Qawra Palace, all staff were helpful in all aspects, and queries put to them.
The cleaning and the dining room staff were nice and always happy and smiling. Always a good sign that all is well how the hotel is run.
I would return to the hotel for further holidays.

We enjoyed our stay and for what we paid the hotel was excellent value for money. Staff were friendly and always willing to go that extra little bit to help.

Friendly hotel with good facilities and food

I had a fantastic holiday and will definitely be booking to go back to the same hotel next year. The representative was very friendly and efficient and everything worked like clockwork. I am very pleased with the holiday overall, the flight, transfer, tours that were arranged and the accommodation overall. Excellent, thank you.

Well refurbished interior and rooms and the hotel cleanliness was better than 'excellent'

Very impressed with the service overall. Lovely hotel, great position overlooking the sea with very helpful staff. The hotel sparkled with cleanliness and there was a bus stop outside the hotel which was very handy.

Nice friendly Hotel in a good location. Reception staff all pleasant and helpful.

Never having travelled with Mercury Holidays before, we were all impressed with the service and will certainly travel with you again.

Well-positioned hotel in a quieter area of Malta but close to all facilities. Food and All-inclusive was excellent. Excellent organising by Mercury Direct, again! Never had a problem in all the times we have holidayed with them.

Have been going to this hotel for about 5 years. The recent makeover is a big improvement. The staff are pleasant. plenty of variety on buffet meals even for vegetarians. We always get a sea view room as it's right on the seafront.

We found the hotel to be excellent and it generally met our expectations. The flight out with air Malta was excellent and their service was the same.

Had a lovely time. Hotel was lovely and staff all helpful. Rep Eleanor was brilliant.

I've stayed at the Qawra Palace several times previously and I continue to be pleased with the very good levels of service in all aspects, particularly since last year's major refurbishment.

This is a terrific hotel nothing too much trouble for the staff excellent food and drink clean in every way we enjoyed every minute of our stay here. Having read some of the comments about this hotel on trip adviser I was a bit apprehensive but I was very pleasantly surprised and would advise people to ignore the negative comments and judge for themselves.

A very good holiday and we will certainly revisit the hotel again next year. A first class organisation thanks.

Most of the time we didn't have hot water, if we let the tap run for a long time it came through Luke warm, sometimes in the evening we got hot water. We told reception and they reported it but didn't make any difference. Had to buy use of wifi.

There is no need for anyone to go hungry at Qwara Palace!

Hotel adequate but "tired" despite recent "refurb". Our bathroom needed updating/repairing. Toilets in public areas need attention - often out of order and door unable to lock. Pool area very crowded - pool not large enough for the number of guests.
Dining room dark and depressing and bar area awful - more like railway waiting room! No ambience at all in this part of the hotel.
However recently refurbished reception hall lovely - light and airy with comfortable seating which creates very good (misleading) first impression.

A very good hotel with polite and friendly staff.

I was very impressed with the quality of food on offer.

I feel I have had an excellent value for money holiday taking into account the central location of the hotel and it's staff and facilities.

It was also good to travel with British Airways.

Floors from outside pool into hotel needed to be kept cleaner and dry, needed more attention.

Bed very hard.

Generally good. All we needed.

I am writing to you in reference to our stay at the Qawra Place Hotel. It is not very often that I write to compliment people with the service they have given me but on this occasion I feel the need to do so. With respect I must admit I had never heard of Mercury Holidays therefore was a little reluctant to book ours with you for my wife and I to Malta. How wrong was I! My wife phoned to book our holiday and the gentleman on the other end could not have been more helpful. He talked my wife through everything and our holiday was booked within 15 minutes. We received regular updates about our holiday and we were checked in by yourselves for our outbound flight. We were met at Malta by a rep who directed us to our awaiting transfer. On arrival at our hotel, Qawra Palace, we were checked in by very helpful and polite staff. We were met by Eleanor on the Sunday and she made us feel welcome The hotel was clean and the staff were very friendly and accommodating. The food was extremely good with a lot of choice. Prior to departing Malta, Eleanor took our details and checked us in for our return flight. Everything went like clockwork. Our private taxi back to the airport was very good with the driver being extremely polite and knowledgeable, whilst telling us a lot about the history of Malta. All-in-all our holiday went perfectly. Would I book with you again? Without a doubt! Would I recommend you to all my friends and family? Certainly! So please pass on our thanks to all concerned for their excellent work and professionalism they all showed.

Excellent value for money. Room was clean and comfortable and definitely worth paying extra for a sea view room; amazing views at sunrise and sunset!
Staff very helpful and attentive.
Food was excellent; amazing variety and tasted great.

Hotel is in good position and has a lovely pool area. Our room had side sea view but close to road so noisy at times. Liked the walk-in shower and good storage space too. Breakfast could have more variety but adequate and plentiful.

Should not have to pay for wi-fi or sunbed mattress if really 4*.

Hotel was lovely, only gripe was the air con in the rooms, it was rather noisy and not very effective.

Very good hotel. Rooms were kept clean and tidy. Maids were very good. Nice room on second floor overlooking the sea. Food was of a good standard but lacked a bit in variety. Reception area good and staff on reception helpful.
Only complaints were that the room was noisy being on the front of the hotel. Entertainment went on till midnight on the pool terrace below our room. Also the main road was noisy most of the time.

Reception was the only bit that was not so good. Staff were slow when serving and there was often a queue. I left a recommendation that they get extra staff from elsewhere at busy times. Housekeeping was excellent. Bar and restaurant very good with a susstantial choice. Excellent value for money.

Third time at this hotel excellent as always. Staff very friendly and can't do enough for you.
Definatly recommend will go back next year.

Free wifi would be better

Lovely hotel nice rooms and good food

My husband would have liked to have been served with drinks at the table in the restaurant, and also waiter service in the ballroom.

Evening entertainment was good.

As always the staff make you feel welcomed. You may get better hotels but have always enjoyed the atmosphere and excellent value for money.

had to wait two hours to be allocated a room which was well below standard. We were allocated another room the following day after many many
protestations,not a nice experience. We will not use
this hotel again

Lovely to arrive to find the hotel had been refurbished

Hotel was clean and looked after, it would have been better if the breakfast could have been hot on just one day, it wasn't hot or even warm ever.

the hotel was good and the staff excellent. the only problem was the noise at times from outside on the road and path.

Plenty to eat but some lacking taste.

The hotel could do with a few extra entertainment facilities

A good 4 star plus standard - especially the food.
Pool area was good but a little irritating to have to pay for sunbed mattresses (but it was only 1 euro per day). Entertainment was good but was noticeably all male entertainers, a female vocalist or a short cabaret would have been welcome.
All in all we had an excellent weeks break.

first time we have done allinclusive and found it good. food basic but plenty, lifts a bit hit and miss, staff mostly friendly. Understand that it is due to close for refurb, not before time

Needs updating and staff in restaurant need training very often we had to clear table and relay before we could eat.

Nothing but the highest standards from this hotel made my holiday most enjoyable

Another good holiday

We enjoyed every minute. The Staff were both professional and friendly, nothing was too much trouble - everything was great

Everything was good,two problems sorted out straight away. Impressed with bathroom.
Only gripe was that people smoked inside in swimming pool corridor and the smoke wafted up corridor to lounge bar.
Hotel staff excellent and transfer service spot on.
Food -good and varied choice.

A very friendly hotel , we would definitely go their again.

Hotel was in need of a face lift, the room we stayed in was in need of a refit, it was clean-ish but needed modernizing. The hotel was built approx. 30 years ago and the room looked like it had not been updated since then. However the food and service in the restaurant was excellent.

Very nice and will happily go again

one of the best hotels ive stayed in with mercury

Flight delay 4hrs not good. Use of VIP lounge excellent. Newcastle.

one of the best hotels/ holiday we have had

original room noisy in hotel atrium- due to machinery that runs 24/7 and can be heard in all inner rooms. needs a silencer.

everything good- send more brochures

VERY ENJOYABLE HOLIDAY, GOOD FOOD, EXCELLENT ENTERTAINMENT, MERCURY REP SAW TO MY EVERY REQUEST

enjoyable holiday. good food and entertainment.mercury rep saw to my requests. disability service on arrival and departure

The hotel was superb and the staff were very friendly and helpful - could not fault it.

holidays have been superb

lighting in the bedroom wasnt very good

Excellent vallue for money

Enjoyable holiday. Maltese people and Malta lovely.

saw advert and felt we were taking a gamble as unknown to us. Now would have no hesitation in using you again and recommending to friends

Well organised.

Our departure time was 8:30am, we re checked with our rep and it was 8:30am but he had the taxi down as 8:00a, on his paper work.

have recommended you to many people as value for money

good transfers

All timings and organisation was of a high standard

Same - Malta

Interested in generally long haul.

Room was very tired looking as was bathroom - but clean. Rep very helpful, tour guide outstanding.

very good holiday, well looked after for the 10 days we had in malta

Thankyou

The entertainment at the hotel was the same each week, after 3 weeks rather boring, would have been nice to have a female entertainer

I came to Malta too early, Weather cold wind most days, warmer on my last 3 days.

Swimming pool was not cleaned daily. After the fortnight I have brought it to the attention acting manager as I had scooped myself debris ( plasters, leafs, paper, plastic). The pool area was clean but the underside of the upper pool was serious.

2nd floor renovations were noisy and unfair for guests who whised to have an afternoon Siesta.

The smoking in bedrooms is a huge fire risk and anti social.It drifted into my room via A/C, balcony , window and door leading from hallway.

Excellent value for money holiday

We were expecting dancing in the afternoons but unfortunatley there was none. Also if we wanted tea/coffee making facitlities it was more money

Room needs updating constant noise from the generator not good. Mercury services first class

Excellent transfers

very impressed

dont agree this is a 4star should be a 3 star. They should have seperate bar area to ballroom

Very good holiday. Louise who booked our holiday, very nice, got 2 rooms for us nect to each other as requested.

Ballroom floor was unfit to dance on.

very good value for money

how soon can you price venus palace for xmas 2011/12?

Transport for pickig up to go back to airport rubbish, rep francis was excellent could not to enough for you

Really very pleased with Qawra Palace Hotel Malta.

Hotel needs some upgrades e.g. tv, bathroom, tea coffee, Too much football in lounge