Great choice of food but unfortunately some days food was cold otherwise everything was perfect. Staff so friendly and can’t do enough to make your stay enjoyable

Amazing Holiday just one issue wearing the All inclusive bands were a pain

Staff were polite and always happy.

Hotel staff were all so attentive & friendly nothing was too much trouble we were always greeted with a big smile by all members of staff
We feel that if all hotels we were to stay in had their attitude & approach we would never have anything to complain about! Massive Well Done Pandanas we are planning already to go back next October 2018 & will have no trouble recommending to all our family & friends
The only thing II would of liked though in the hotel ladies wash room the option of hand paper/towels not the hot blower!

Excellent hotel, Staff could not have been more helpful. Whilst buffet meals at all time there was more than sufficient choice for anyone with a mixture of western and Sri Lankan dishes. All freshly cooked. Varied salads, soups pastas, fish and vegetables along with a varied selection of curries.
Rooms cleaned every day and staff always available to assist in any way.

The staff were all very friendly and accommodating. The rooms were very good, kept very well by housekeeping.
All members of staff were very welcoming and nothing was too much trouble for them.

I have stayed at more than 20 hotels in Sri Lanka over the past 20 years - Pandanus is in the top 3 for food quality and variety.

the room staff really looked after us very,lovely having the towels made into animals & fresh flowes everyday.only

Hotel was excellent. Marvellous staff. Only one point the the dress code of an evening. A large sign is at the entrance to the dining room but not everyone adhered to the stipulation. Whilst having dinner some gentlemen were in shorts and tea-shirts that had been worm by the pool. And ladies in short shorts. Not appropriate at evening dinner. While on holiday it is nice to dress for dinner. Also terrible shame wine not served as part of the AI plan. Only beer at dinner.

My friend who shared this holiday Lynda Cheesebrough was a frequent traveler with your company. Because of her we used Mercury.we had a wonderful holiday. My only suggestion is more entertainment in the evening. We are considering using Mercury for next year and possible retuning to Sri Lanka.

We had been here before years ago when it was called Emerald Bay so it had been greatly upgraded, much smarter and better facilities. For us it was perfect as I was recovering from a dislocated shoulder and it turned out to be the perfect choice. Staff were all marvellous, rooms fine and cleaned well, Food was terrific freshly cooked and always a good choice to select every day. The pool was perfect for my physiotherapy exercises. I long to go back.

Fabulous hotel with stunning views of the beach & ocean, staff were the best, nothing too much trouble, our room boy went to great lenghths to keep our room clean & tidy & always had time to say a cheery hello & a chat.
Could not fault anything at the hotel.
In a word SUPERB.

Deluxe room was fantastic with excellent views across ocean. Service was excellent too

Very friendly and helpful staff.

Pandanus hotel in our opinion was and is, a pleasant hotel to stay in. The staff was most friendly and obliging in making our stay a happy and rememberable one. The only downside is that it was a very long road travel journey to get there from Columbo Airport, having already undergone an epic flight journey, taking us 27 hours in total from leaving the UK to are final destination, not helped by the 9 hours wait in Dubai due to Columbo undergoing runway repair work.

excellent booking next year

Extremely satisfied. Deluxe room fantastic. Very relaxing holiday. Everything that it says it is.

The whole hotel was kept to a very high standard and the staff were extremely pleasant and couldn't do enough for guests. The food was excellent with plenty of variety of western and Indian cuisine. Our room overlooked the pool and the unspoilt beach. The Mercury Holidays hotel pictures do not do justice to the hotel and its location. The resort rep was very knowledgeable and 2 of the 3 excursions we went on were excellent. Best holiday we have had. Perfect for my 60th birthday.

A lovely holiday in a stunning location, and very good value for money.

Very pleased with Mercury Holidays. It was a very good hotel with perfect staff. Could have been quicker service at bars and pool water was a little cloudy, however this did not spoil our holiday.

I am definitely a Mercury Holidays fan and will continue to take your excellent holidays

The bar staff were an exception to the regular friendly service we experienced. They were often, not always, slow, and surly, and I sensed begrudged by regular requests (Our package included local beers and mixers, and I made the most of it!)

Hotel staff excellent, accommodated room change very efficiently, in conjunction with the General Manager, Customer Relations Manager and your resort representative (see below). They made this a memorable holiday for the right reasons.
Hotel had problems due to monsoon and erosion of beach, they managed this very well.
All cadres of staff were very helpful and courteous.
Pandanus Lifeguards need special mention as they have to try to advise Russians etc. that swimming is deadly in the sea at this time of year, especially after consuming alcohol. Sometimes risking their own lives because of the boorish actions of others
I would be reluctant to book a location that has a large number of Russian etc. tourists due to their behavior.
I left copies of my letter with Mercury in SL the Hotel General Manager and Customer Relations Manager at the Pandanus.

It was a lovely hotel and we enjoyed our stay. I would complement the staff there who were always polite and ready to help. The only negative comment I would make is the all inclusive drinks package were disappointing. The local gin was undrinkable and the cocktails were just put in a plain glass and had the bear minimum in - they could do very nice cocktails if you paid!! Also there is no wine included even at meal times, this was the only thing that let the hotel down.

We would like to take this opportunity to thank Gonia and the wonderful team at Mercury Holidays that booked our holiday to the Pandanus Beach Resort, Yalagama. in Sri Lanka. The hotel that you recommended was without doubt, one of the nicest and most comfortable we have visited, the staff were so friendly and helpful, the meals were of a very good standard also the rooms were very clean and spacious if that was not enough after a few day we were moved to a suite which my wife and I thought were amazing. So once again Mercury Holidays have made our holidays very special. We look forward to our next trip which we are sure will be another wonderful experience. Thank you once again. PS. we would and have recommended Mercury Holidays to all our friends.

The hotel is right next to the ocean. Everywhere is very clean and the staff are all very polite and friendly. Sunil, the barman, was particularly lovely.
The rooftop bar was closed whilst we were there due to the weather (cyclone) but the main bar next to reception was very pleasant, although we were often the only two people in it!

Hotel excellent. Rooms good and well cleaned. Food good.

Some hotel staff keen to know when we were leaving assumed to be looking for a tip.

Beach close to hotel, needs to be tidied.

The staff made our stay special, they could not do enough for us.

After four days we were approached by the hotel and asked if we could do them a favour and vacate our room as they were heavily booked accepting an upgrade to one of their Superior Rooms if we were happy to do so. The room that we had, therefore, for the majority of the holiday was absolutely superb.

Whilst our original room was fine comments made in this report refer to the upgraded room which was amazing.

very nice hotel,the food was outstanding,great choice and variety,all the staff were polite and friendly,highly recommend this hotel to others.

Beautiful Hotel, spotlessly clean, amazing service from well trained friendly competent staff.

HHotel sstaff very friendly nothing was a problem .Hotel beach situation beautiful . Food only average. Only 2 english couplesincluding ourselves the whole fortnightat times lonly.But we still had a good holiday great tours and met friendly locals in villages.

Lovely hotel fantastic stay everything great would recommend to anyone.

GOOD VALUE

HOTEL WAS FANTASTIC