Pickalbatros Sea World Resort Marsa Alam

Best hotel i haved ever been, The service was incredibly friendly, the food was tasty, and the drinks were good; I must say I felt truly well looked after by the staff—the employee in the photo really took great care of us and ensured our comfort.

Bar Columbus bar Ahmed Mamdouh he is very very nice man we love him🥰

SHAMEFUL service and scam at Pickalbatros Sea World Resort Marsa Alam! ❌🛑 My wife, my son and my mother-in-law arrived and experienced a total nightmare. We booked and paid for a double room for 3 people-If two people, then one large bed, if three, then two beds. What did we get? A double room prepared ONLY for 2 people! There was only ONE bed. No second bed, no bedding, no pillows, no towels, and no glasses for the third person. The staff at 1:00 AM completely ignored them and refused to speak English. Out of pure kindness, a regular gardener had to find some bedding in the middle of the night because my wife had to sleep on a tiny, hard daybed/sofa! To make it worse, at 2:30 AM another staff member started loudly banging on the door, waking up the exhausted family just to bring bedding that we already managed to get! Total lack of communication and respect for hotel guests. The hotel staff officially admitted the room was not prepared for 3 people, yet nothing has been done to change the room. They spent a completely sleepless night. Is this your 5-star standard?

Of course, before my family left for vacation, I received assurances from TUI Poland that there would be two beds. Now, TUI claims that this was the case, another employee says it wasn't, but they claim the hotel can fix everything, but we have to go to reception and negotiate – you know what that means in Egypt. TUI Poland definitely has residents there solely to protect the interests of the hotel and its office, never its clients. Typical scammers. Although unfortunately, this is standard practice at TUI Poland. Returning to the hotel itself, their behavior is completely unacceptable. Knowing they had a problem, after consulting with TUI, they said they wouldn't do anything, even though adding a bed would have been sufficient. But when my wife refused to go to reception and sign the necessary documents, they went silent. However, their complete lack of professionalism became apparent two days later, when my family was on a trip. They made them sign a document waiving all claims upon leaving the hotel, not just during the trip. This in itself, although common practice in Egypt, is illegal. Other families also traveled with us, but they didn't have to sign anything. When my wife refused, the hotel staff called security and said that no one in my family would leave the hotel until she signed. Typical behavior from KGB-style scammers. My wife finally signed because she was starting to get scared. Overall, the hotel, although 5-star, is only a name. It's more of a 3-star giant trying to pretend something is great, taking care of the lawns, cleanliness, etc. When it comes to food, drinks, or even the odd ice cube, there's a problem. It's definitely comparable to a closed, North Korean-style demonstration hotel camp, except the customer service there is better. Booking organizer: TUI Poland