Baron Palace Sahl Hashesh

We unfortunately had a disappointing week at the Baron… I will try and make the review as short as possible as no one wants to read a book! First, we were travelling with my parents and 2-year-old daughter (I am also pregnant) so we emailed in advance to request our rooms be close together as I am suffering with severe sickness so my parents could help. When we arrived, we were informed that we were in separate buildings which isn’t ideal. Asked to speak to a manager, the guy behind the desk wasn’t helpful and said the best they could do would be the same building and a floor below. We said that’s fine but not ideal and we would like to speak to a manager. We also arrived late so got informed food would be sent to the room which did not happen, so we had to complain about this to get something to eat. The room did issue did get resolved thankfully we moved next to my parents which wasn’t ideal packing everything and moving but it was appreciated. Food was basic, not enough variety to be honest and the buffet is no where near big enough for the volume of people. Some items were cold and I spotted one of the chefs using the same gloves to place raw chicken on the grill then serve food with. He did use a utensil, but I still don’t think that’s right. Also, drinks are a nightmare to get in the restaurant. A la carte restaurants were the highlight in the food department, all amazing food. The service towards the end of our meal at the Italian was disappointing, we ran out of drinks and were left with the dessert menu for 20 minutes despite staff just walking past so we just left. Big shout out to the Ying & Yang, Mexican and Egyptian. All amazing food and service couldn’t fault it! Mostafa Hassan and Abdo Tarek amazing members of staff, smiled and spoke to us. This is why we come to Egypt because the staff are so friendly and nice but to be honest most of the waiters apart from the waitresses in the lobby are miserable. Gardeners are lovely and friendly also. Now my biggest issue with the hotel is their attitude towards children as I mentioned we were travelling with my 2-year-old. If she cried or had a tantrum everyone would stare like an alien just landed including staff. The kid’s pool is too cold for children, we did ask about this, and they said they don’t turn it on until October / November I believe. The kid’s club is also a complete waste of time, the lady who runs it sits in the corner colouring all day or on her mobile, the hotel can check this on the CCTV, she doesn’t interact with children just ignores you. They do activities for children which you can find on the app, but you would think like other hotels the animation team would come round and ask the children if they want to join. Also, what I didn’t like is on the TV in every hotel room you can view the children’s areas of the hotel which is good for parents but is a safeguarding issue really, I don’t want strangers being able to watch my child especially in her swimsuit. Maybe only issue this to parents with a passcode. No kids corner in the restaurant, no cutlery, had to wait on numerous occasions for a highchair. The hotel only seems to care about adults, and I believe they want it to be an adults only vibe. Also the umbrellas are a serious health and safety issue, they kept falling with the wind and if that fell on a child could really hurt them! Another big issue is NO BINS around the resort, so strange. We were told to go to the toilet and use the bin in there so rubbish flying everywhere. Normally you have a bin and tray for empty cups, nothing. Every night our child would go to bed around 8/9 pm so we take a wine back to the room for my husband and parents each night no issue whatsoever. Night 5 we ask for the wine and get abruptly told no by a gentleman behind the bar. He wasn’t in the waiters uniform he was wearing beige trousers and a blue shirt. He was so RUDE, said he didn’t have enough glasses, and we can’t take drinks to the room. I explained we do this every night to get the baby in bed, and we have a drink on the balcony. He then told me to go! In my 20 plus years going to Egypt twice a year apart from Covid years I have never had such a bad experience, he was rude, unhelpful and this really wound me up. I did complain again which seemed to be all I did this holiday and they sent to bottles to the room which we are grateful for. We paid £400 per person extra than what we normally would so £1500 approx. as we have passed the hotel a few times and wanted the 5* luxury feel they advertise but sadly we did not receive.
Staff did try their best to sort out issues but for the amount we paid I wouldn’t recommend as there is not luxury feel apart from the hotel being stunning but sadly the staff let it down.

Having stayed here twice before in 2023/2024 and experienced a relaxing stay , I was expecting the same. Unfortunately our 10 day stay in Sept 2026 wasn’t . Near or full occupancy left us fighting for sun beds around the pool areas with guests laying out towels before first light . You either did the same or missed out . Also booking the alacart restaurants either on the App or at customer service desk was pretty much useless. Room issues also lead to a non relaxing time. Time to move on for us , as we won’t be returning . A shame we feel as our previous two holidays were great . Spoke to general manager about our issues , and to be honest I got the impression that he thought the issues raised were acceptable , Wow! Lastly and fairly I’d like to say that every member of staff went above and beyond to make our stay the best. Unfortunately this isn’t enough to make any further bookings .

My wife and I love going to Le Baron in Sahl Hasheesh for complete relaxation and be pampered by its magnificent staff.We have been there a number of times in the past nd our last experience was from the 14th September2026 to the 22nd September 2026.We cannot speak highly enough of the sercice, the people and the facilities. The Staff could not be more kinder or helpful.The Staff made us feel so welcome, from the time we entered into the Hotel, with the Best Concierge in the World, Mr Moustafa Hassan and his great team who treat us as family to Mr Ibrahim and Mr Moustafa Fayad who signed us in.I cannot speak hihgly enough of their care and love.The Breakfast is undoubtedly the best in the world with a great variety, tastefulness and cleanliness.Mr Sami, in charge of the room is someone who is a master in his trade and needs mentioning as well as all the staff and in particular, Moustafa Salama, a waiter who cannot do enough for you, always with a smile.The General manager Mr Reda, is an extremely competent and very caring leader who is doing wonders with the place.The strange thing is that people regularly ask us in Australia, as to how safe we feel.After visiting Geneva and Barcelona, with the utmost of respec to Switzerland and Spain, we felt 100% safe in Egypt but felt VERY UNSAFE walking early morning in those two cities.In fact, I was robbed off my phone in Barcelona.Law and order is unfortunately, non existent in Europe.What a pity.