Pickalbatros Royal Moderna Resort

Yet another absolute brilliant stay at the moderna can't fault this hotel ,friendliness and professinalism of all staff from cleaners to gm congratulations for the new restaurants renovation it's a must stay if you looking at sharm el sheikh

My recent stay at the Pickalbatros Royal Moderna in Sharm El Sheikh fell significantly below the expectations for a property of its designated caliber. Due to a series of unresolved operational and facility issues, I felt compelled to conclude my stay and check out three nights prior to my scheduled departure.
Upon arrival, I was not provided the sea-view room I had explicitly booked. More concerning was the unacceptable state of cleanliness in this initial accommodation, where I discovered debris on the bed that appeared to be rodent remains. After sleeping in this room, I developed a distressing skin irritation and physical reaction.
While management facilitated a room transfer upon request, the replacement accommodation presented significant maintenance failures. The air conditioning unit leaked heavily, resulting in a wet floor, and the bathroom was missing a standard hand shower adjacent to the toilet. Additionally, a severe safety hazard occurred during the night when the room's door lock malfunctioned, trapping me inside until reception staff could open the door from the exterior.
The service provided by the front desk compounded these structural frustrations. Staff members were largely dismissive of my complaints, resulting in continual delays rather than taking the problems seriously. Furthermore, I observed a concerning disparity in hospitality, noting that Arab patrons did not appear to receive the same level of attention or equitable service as foreign guests.

Bad Experience at Pickalbatros Royal Moderna✓

My experience at Pickalbatros Royal Moderna in Sharm El Sheikh was very disappointing. I finally decided to leave the hotel three nights before the end of my stay.

The first room I received was not the same category I had booked. I had reserved a room with a sea view, but I was given a different room. The room was also not clean. I found something on the bed that looked like mouse/rat remains. After sleeping in that room, my body became irritated and I had itching and a skin reaction. I cannot say for sure what caused it, but it was very uncomfortable and worrying.

After I asked to change the room, the next room also had problems. The air conditioner was leaking water and the floor became wet. The bathroom did not have a hand shower next to the toilet.

The worst situation happened at night when my room door got locked and I could not open it. I had to call reception, and they opened the door from outside.

The reception service was also very disappointing. I felt that Arab guests were not treated with the same attention as foreign guests. When I complained, they did not really listen or take my problems seriously, and everything was delayed.

After all these problems, I decided to leave the hotel three nights early.

Unfortunately, this was a very bad experience and not what I expected from a hotel of this level.