TUI Magic Life Redsina

Spent a fab 2wks here after a delay finally got here reception staff were great quick and easy check in and a drink on arrival. Took to our rooms in Block15A Aswen had 2 rooms which were pool facing. Rooms were clean and not a bad size . Muhammad did a great job towels and pool towels were changed daily and fridge topped up with water daily nothing was a problem for him . Pool . There was more than enough sunbeds so no sunbed wars no matter what time you came down . There was a activity side of pool and other side of bridge was the a quieter part lovely for a cool dip only problem would be if you are smaller than 5ft 5 you cant touch the floor so bring a floatie lol . Pool bar staff Magic Mo , Ahmed , Bishoy were fantastic never went without a drink they never stopped didn't have to ask for drinks they remembered and just kept bringing them dont know how they do it in the heat they should wear smart shorts and T shirts rather than long trousers. Food Plenty of variety and al cartes to pick from only problem the food doesn't stay warm long .

Well what can I say.... This is our third visit to the Redsina Magic life and it just gets better On arrival, you are greeted with a drink, and checkin is swift. Room was perfect, located close to amenities, and cleaned daily to high standard. Food, lovely and alacart restaurants were exceptional 😋 Drinks typical AI, cocktails were good and not premade Entertainment, absolutely fantastic day and night
All the staff friendly and attentive, pool bar staff will keep your drinks topped up. Gardens exceptional and spotless, not once did we see a discarded glass or rubbish throughout the complex A mention to the in house photographer Ahmed, who took some lovely photos whilst we were there Would I recommend here? 100% infact we have booked to come back later in the year

We were sent to TUI Magic Life for one night after our flight was delayed. We arrived at around 2am, exhausted and just wanting to sleep.

After getting into bed, I turned over to find an earwig-type bug on my pillow, which my partner had to remove. This really upset me and made it difficult to sleep. As we were only there for one night and had arrived so late, we decided to put up with it rather than complain at that time.

The next morning, we noticed more problems with the room. The bathroom had dirt, damp and mould, and the ceiling looked badly water damaged, with an area that was leaking and dipping down. It honestly didn’t look safe. I will be adding photos to show the condition.

We were told everything in the fridge had to be paid for apart from the water. When I went to drink the complimentary water, the seal was already broken and most of the bottle had been drunk, suggesting it had been left there from the previous guests. This made me question how thoroughly the room had been cleaned.

Unfortunately, our experience at the evening meal made things worse. We sat in the indoor restaurant near the fruit and salad area. I noticed one waiter approaching other tables and taking their drink orders, so I waited to be served. Despite him passing me several times and me saying “excuse me” when he was right next to me, I was completely ignored.

My partner eventually asked about drinks and was told to sit down and they would be brought over. They still didn’t arrive, so I went to the bar myself. I was again told to sit down and that the waiter would bring them over. I then watched the waiter take my drinks to another table while looking directly at me. By this point, I felt so uncomfortable and upset that I no longer wanted to eat and just wanted to leave.

I want to make clear that there were other lovely members of staff around the hotel, and the food on display looked very nice. However, one member of staff can really affect how welcome a guest feels, particularly in a restaurant you would be using several times a day during a holiday.

We travel to Egypt at least three times a year, but based on our experience, this isn’t a hotel I would choose to return to or recommend to family and friends. The cleanliness of the room, the opened water bottle and the way I was treated in the restaurant left a very poor impression.