SUNRISE Remal Resort

From the moment we arrived, the service was great. Every member of staff was friendly, welcoming, and went out of their way to make sure we had everything we needed. A special thanks to Shebi who was always on hand to help with our requests.

The wine, drinks and cocktails were great, always fresh, expertly made, and the perfect way to relax. A massive thank you to Mr Ahmed Hosny, who looked after us so well throughout our stay. He was attentive, professional, and always made us feel like valued guests.

Big shout out to Mohammed and Alaa at the pool bar, always smiling and making amazing cocktails from morning until evening. Plus, the pool guys adding to the great daily experience, always helping with sunbeds, cleaning sunglasses, and spraying cold lemon water to cool you down.

A huge thank you to Ehad in the lobby bar, always making the perfect G&T and finding a table for us in the evenings.

There are just too many staff to mention, but a final thank you goes to Chef Goda and Mohammed in the main restaurant who provided first-class hospitality.

The only downside was Sara from Guest Relations, who was unresponsive and lacked professionalism in customer service.

Overall, the combination of exceptional staff, great drinks, and a nice resort made this a holiday to remember.

Good holiday. Close to airport and soho square which is also a bonus.

The Pool was nice and 90% of the time we managed to get a sunbed early on. If you can’t find one in the morning, wait for lunch to start around 1pm and a lot of people leave.

Room was big, plenty of storage but as usual a lack of coat hangers. the room was quiet and conveniently located. One thing though, there was no lifts or ramps to carry suitcases up the stairs. The only real downer on the holiday was our Bathroom, the shower mat was mouldy/black so none of us bathed, only showered and avoided the mat. Also the bathroom bin hadn’t been emptied! Had the previous visitors sanitary items in there! Other than that it was ok.

The food was 50/50. The pizzas and burger by the pool were nice and my son lived on them as he struggled to find food at breakfast and dinner, as did I and I am not a fussy eater. At the buffet nothing seemed to be hot and was all very repetitive. I personally would have liked the cheese slices at breakfast to be available at lunch and dinner and the salad selection to be a bit bigger. The buffet can be a bit chaotic so wish we booked more à la carte restaurants (left it too late) to avoid the stampede. The Indian and Mediterranean à la carte were nice. They surprised us with a cake for our honeymoon in the Indian and another cake for our son’s birthday in the Mediterranean and sang to him. Both were lovely cakes and good atmosphere and staff.

Staff - John at the inside bar was by far one of the best staff members. Consistently refilling our drink and brining over some snacks. I rarely had to go to the bar as John was on it! We all liked Alaa and Mohamed in the pool bar too and Also Ehab at the inside bar who always acknowledged my son first, taking his order and putting his drink down firsts which was nice as sometimes kids can be overlooked. Ehab was always smiling.

Drinks were good.. Had gin and tonics and added some mint and they were really refreshing. The beer is ok. Pina coladas and espresso martinis are nice and white wine was ok too. My son always had sprite and partner has some vodka and orange juices which he enjoyed.

I think I would return to this hotel but my partner said he wouldn’t due to the food but this is his personal preference.

A fantastic 2 weeks stay at Sunrise Remal Resort. We stayed in room 1007 the perfect location overlooking the pool. Mustafa did a great job of cleaning our room, refilling our drinks and the added towel art much to my son’s amusement. The staff really make this hotel, they all go above and beyond and nothing is ever too much trouble. Muhammad and Alaa at the pool bar make some fantastic cocktails. Some of the extra touches such as Abdullah cleaning sunglasses around the pool and Amir spraying cold lemon water to cool you down add to the experience. One of the highlights of this hotel is the food. The A la Carte restaurants here are fantastic, especially the Egyptian restaurant. Ayman and Muhammad always have a smile on their faces and again nothing is ever too much trouble. Shebi the hotel concierge is the heart of the hotel. It was one of our birthdays while we were away and without asking he arranged a cake to be delivered to our room. The entertainment suited us perfectly. No pressure to join in and enough going on to keep us occupied. Despite being peak time, the hotel never seemed crowded. The pool never seemed too busy. We managed to get sunbeds every day without any trouble. We would not hesitate to return and would highly recommend this hotel.