Dubrovnik Palace

Five stars for the hotel. Six for Jerko.

Some people do their job. Jerko owns the beach.

From the moment you arrive, he somehow knows what you need before you ask — a sunbed, a towel, a bit of shade, or simply a smile and a good word. Professional without being formal, attentive without hovering, and genuinely warm in a way you simply can’t train.

Beautiful hotels are easy to remember. It’s the people who make you want to come back.

Jerko is one of those people.

If Hotel Palace Dubrovnik has an Employee of the Year award, consider this my official nomination. 🏆

We just completed our 3 night stay at the hotel and overall it was a good experience The room was clean relatively spacious and the bathroom also clean. I don’t like the shower in the bathtub idea which seems to be common in Europe or that the hand held shower unit was positioned so low (also a European thing) All of the staff are very friendly, courteous and very good at their jobs I would agree with previous reviews that the hotel is mixed up in identity and can’t decide if it’s corporate or resort The one thing that I don’t understand or get my head around is how the sunset bar doesn’t have a window to the floor as when sitting on the lounge you do not have a water view ie. The money shot Can the hotel invest in fixing this major drawback by creating a raised level along the window area - maybe 3 steps up to a timber floor which would not be difficult and also add to the overall bland ballroom feel of this room Also creating a wall/sound buffer from the reception area would be ideal but again i think this is more the corporate feel that the hotel wants to keep Overall our stay was fine but I would consider another hotel if I ever return to Dubrovnik

A good location for getting into the old town (number 4 bus from right outside the hotel) and good sunset views. But …

• the room was very dark with insufficient lighting, had no drawers and only limited shelving so we lived out of suitcases
• the balcony was huge but the sun never got onto it
• the sunset bar had no outside space so it wasn’t possible to take a photograph
• there were no staff in the sunset br serving drinks at sunset (I have no issue with going to the bar to get a drink but in a hotel that styles itself as “luxury” I don’t expect to)

Despite all of this the reason I would never stay here again is the so-called restaurant. It had all the ambience of a works canteen but the food wasn’t as good with dried-out meat and limp, lukewarm vegetables dripping in oil. Insufficient staff so tables weren’t cleared which not only made it look a mess but also difficult to find a table without finding a waiter and asking for a table to be cleared - often just to the next table so we had a delightful view of stacked-up dirty plates and part-eaten food. Not a criticism of the waiters who worked really hard but there just weren’t enough of them. The worst dining experience we’ve had in a hotel for maybe 30 years and not good enough at this price point.

The hotel brands itself as a luxury hotel of the Adriatic. Don’t be hooked by the branding. The only thing “luxury” about it is the pricing.

Avoid.