Kefalos Beach Tourist Village

This hotel needs to consider its offer because it has a mixed identity

We stayed on a 14 night all inclusive, and we have had an amazing time but on reflection, my stay at this hotel wasn't exactly what I expected.

Firstly, weddings are prioritised over all other guests.

All inclusive guests who spend a lot to stay here are regularly pushed aside to make way for weddings including being unable to enjoy a drink on the balcony and really loud music you can hear in your room on an evening disrupting a peaceful holiday. (Not able to sleep yet as i can hear it clearly as i write this review!)

Multiple occasions the only hotel bar where you can get a drink in a glass was closed for weddings, as was the balcony to have a drink on. We were only offered the pool bar where you can only get plastic cups before 7pm so had to go out and spend money to have a nice experience despite us already having a drinks package at the hotel!

Drinks are tasty but limited to the usual beer wine and house spirits and some limited cocktails. If you want anything special expect to have to pay. This stretches to ice cream and day snacks, again very limited to tubbed ice creams which get dripped in by wet people straight from the pool. There is limited free choice, you have to pay for ice lollies and crisps. It is not the type of place to tell your 8 year old "eat what you want you're on holiday"

At first I enjoyed the smaller restaurant with more limited choice to what we were used to, however, by day 5 I was starting to get a bit bored. Although themed nights offered some variety, it was only the eastern and Italian nights which offered any real variety. Most days was rice, fish in a sauce, a slow cooked stew and grilled meat. Desserts need to be re-thought, the only offering is 4 or 5 cakes with Jelly or Ice Cream. No chocolate fountains, no sweets, no warm desserts etc. Personally I would like to see them swap the vast refrigerated salad section with the small desserts station and offer more choice. (We are on holiday after all and taking a break from our healthy salads at home which mostly seemed to be untouched)

Entertainment team are extremely hard working and do really well with what appears to be limited resource. Again, I ask, is this a wedding venue or a family hotel? If it is the latter give them resources and more staff to keep people entertained all week round and offer different daily activities. The day there was a pool party was a great hour of fun and there needs to be more of it.

I am 50/50 on the sun loungers. I hated myself for getting a bed before 7.30am but if you don't do it you don't get one. However, I think this approach is a lot safer than asking people to wait by a rope and people stampeding to get one. Both have benefits and faults.

The pool atmosphere can go either way. We had days where it was great and fun for our families but other days where large groups treated it like their own villa taking little care for anybody else. Lifeguards did little except blow to stop people climbing on the bridge but ignored fighting/wrestling by the pool, jumping on small children and ball games which caused a constant nuisance.

However, lifeguards were quick to shut the pool at 6pm and get home no matter how many people were in there.

Along with the limited variety of food and drink options, when the pool got too much, we had to leave and pay money elsewhere which you shouldn't need to do on an all inclusive.

Overall, this hotel is ok but the limited all inclusive, lack of pool management and weddings meaning that our holiday felt like all our needs weren't being catered to.

We did have a nice timr but be prepared to spend money in other restaurants due to the limited all inclusive and needing a break from large groups!

Just arrived and extremely disappointed with the room. The accommodation looks like something from the 1980s and certainly does not feel like a 4-star establishment.

The safe isn’t included—you have to get a lock from reception at an additional cost of €2 per day. There is also only one TV remote control for both the bedroom and living room area, which is far from ideal.

The sunbeds around the pool are already being reserved before 7am, which makes it very difficult to enjoy the pool area without getting up ridiculously early.

We are staying on a bed-and-breakfast basis, but the self-catering facilities provided are extremely basic and not what we would expect from a 4-star property.

Overall, our first impressions are very disappointing, and based on what we have experienced so far, this establishment does not live up to its 4-star rating.

Three of us stayed there for a week, nice spacious room, cleaned daily. Food was good, had child's choice too, entertainment was fun, bingo, quizzes etc. Staff were lovely and helpful. Was busy, expected at this time of year. Nice area, close to shops, bars and resteraunts. Had a lovely holiday, would go back as many other patrons do. Thanks to all at Damon.