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- Panormos
- Grecotel Marine Palace and Aqua Park
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Grecotel Marine Palace and Aqua Park
Greece, Europe
Panormos
This wonderful resort boasts a stunning setting in Panormos, lying just a short distance away from the beach and in the ideal location from which to explore the surroundings. Bathed in the rich culture and charm of the surroundings, the resort lies just a short distance away from Rethymnon. Resembling a typical Cretan Village, this delightful complex enjoys a stunning design. Tempting guests into a veritable lap of luxury, the resort exudes elegance and charm. The guest rooms are beautifully designed, offering a peaceful sanctuary in which to escape the rest of the world. Guests are afforded a wealth of exemplary facilities, which attend to their dining, leisure and entertainment needs.
Facilities
- Darts
- Tennis
- Billiards*
- Volleyball
- Beauty salon*
- Spa treatments*
- Massage*
- Steam bath
- Sauna*
- TV lounge
- Please note some facilities may incur an additional fee
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
The Local Area
Tripadvisor Reviews
4.5 Excellent2,524 reviews
Excellent
69%
Very Good
20%
Average
7%
Poor
3%
Terrible
2%
Location
Cleanliness
Service
Value
A Wonderful Stay with the Family
What a lovely hotel! The food is delicious and the grounds are absolutely beautiful. The team at reception and the guest desk are so welcoming and kind. Manos was brilliant at helping us book tables in the à la carte restaurants – thank you!
Review by 311silvanr Haegendorf, Switzerland
A Disappointing All\-Inclusive Experience with Misleading Information and Poor Guest Service
Unfortunately, we were quite disappointed with our stay. We had expected a considerably higher standard and, based on our experience, we would not choose to return or recommend this hotel.
The biggest issue for us was the misleading information regarding the restaurants included in the all-inclusive package. The information on the hotel’s website gave the impression that several of the restaurants on the resort were included. In reality, these restaurants were only included for one evening during our stay. We found this information very misleading and it affected our expectations of the all-inclusive experience.
There were also several other issues during our stay:
● There was a misunderstanding regarding the transfer. The hotel was unable to see our side of the booking and was very insistent that we had made a booking that, according to our information, we had not made. Furthermore, transfers booked directly through the hotel were €50–70 more expensive per journey than booking with an external transfer company, which we found difficult to justify. This price difference was one of the reasons why we decided not to book the transfer directly through the hotel.
● Towels cannot be changed every day, and it was also difficult to find where towels could be exchanged on the resort.
● The indoor pool is not included in the stay. For our family of two adults and two children, using it would have cost €72.
● The water in the aqua park is not heated and was extremely cold, making it unsuitable for swimming, especially for young children. One section of the aqua park is also intended only for older children. As a result, there was no heated pool with slides or similar facilities where our younger children could comfortably play.
● Water was not replenished in our room, despite us requesting this and being told that it would be done.
● The music from the aqua park was very loud and continued until around 6 pm every day. Our room was in the nearby area and the noise was quite disturbing.
Perhaps most disappointing was the general feeling of not being listened to as guests. When we raised concerns, we often felt that the starting point was that the guest was somehow at fault, rather than that the issue should be understood and resolved. We also did not feel that our complaints resulted in any meaningful attempt to improve the situation during our stay.
Overall, we had expected considerably more from this hotel. Unfortunately, it is not a place we would return to or recommend to others.
Amazing family time
We had a wonderful experience at this restaurant! Everything was absolutely delicious, and we really enjoyed our time here as a family.
A special thank you to our waitress, Eleni, who was incredibly attentive, friendly, and made sure we had everything we needed.
Great food, warm atmosphere, and excellent service. We truly enjoyed our evening and will definitely come back again!
A great family experience in Crete
I came with my extended family and we were 11 persons in total. We had a great time in the hotek, the food was always available, a lot of food choices, many activities, great pools and amazing sea view.
Review by Escape21788193255 Israel
Great place for family vacation with lots of gems
Great place to spend time with the family in a very kids friendly and attentive environment. We especially loved the warm pools and our favourite place became the Kafeneio a small coffee place where Maggy treats you with delicious tea, coffee and typical greek sweets.
Review by Kat S Switzerland
