- Greece Holidays
- Rethymno
- Theartemis Palace
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Theartemis Palace
Greece, Europe
Rethymno
The hotel is located in Rethymnon, a central town and one of the most delightful in Crete. The hotel is just a short walk from the picturesque Old Town and a few minutes from the large sandy beach.
This beach hotel features a total of 209 well appointed bedrooms and suites decorated in a modern style and with up-to-date facilities. These include a TV lounge, bar, conference facilities, Internet access and room service.ost of the rooms are equipped with one double or one single bed. Each room has an en suite bathroom with bathtub/shower and hairdryer. There is also a fridge, TV with music channel, direct dial telephone, safe deposit box, air conditioning and heating provided.
The hotel offers a variety of daily activities, allowing clients to exercise. Guests can begin their day in the gym and sauna or with a revitalizing massage from an experienced masseur (on request), then continue by taking a swim in the indoor (annex building) or outdoor swimming pool (main building) or simply by enjoying a fresh juice from one of the poolside snack bars while relaxing in the hot tub or on a sun lounger under a parasol. There is also a children's swimming area. Furthermore, guests may play table tennis, pool/snooker or bocce at the hotel and hire sun loungers and parasols on the sandy beach.
Hotel Information
Treat yourself with massages and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, a fitness centre and bicycles to rent. Additional amenities at this hotel include complimentary wireless Internet access, concierge services and gift shops/newsstands.
Facilities
- Billiards
- Spa treatments
- TV lounge
- Sun loungers
- Outdoor freshwater pool
- Poolside snack bar
- Luggage room
- Concierge
- Garden
- Wi-fi
- Please note some facilities may incur an additional fee
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
The Local Area
Tripadvisor Reviews
4.5 Excellent1,161 reviews
Excellent
56%
Very Good
31%
Average
9%
Poor
2%
Terrible
1%
Location
Cleanliness
Service
Value
Ants in room
During my stay here I had a few issues, now I want to start with the positive as I don’t want to seem like I’m just focusing on the negative, the food was great, the pool bar staff were amazing and prompt with their service. Now in our room we had an ant problem, we noticed that after cleaning our room service the cleaning lady had dropped some food on the floor and hadn’t noticed which meant there were MANY ants in our room when we arrived back (see pictures below) we got back at 11:30pm at night so when we were offered someone to come to clean the room again we declined as it was late. I then posted a FAIR review on bookings.com but the next day when we checked out I got confronted at check out by two members of staff one I can only assume is the manager who did not introduce herself she just went into how she was disappointed I left a review about this and how they offered to help and how it could have been our fault for having food in the room (even though they offer room service and WE kept the food above ground the whole time). The point of my review was missed and makes me think how many people have they done this to that has intimidated them to remove their review (like it did me, now I am back home I have decided to leave a review again as I feel like that was very unfair to do, a review on your service is due post visit and if you haven’t lived up to that service it will be posted, good and bad and that’s just something that needs to be accepted when asking people to review your property as i would have liked to have seen a review like this when I was planning my stay so I could know any issues.
Perfect hotel
Perfect hotel so beautiful, relaxing, clean and perfect location, the staff are all lovely and friendly especially amalia, strosos and Ioana - would definitely recommend and stay again! Thank You so much
An amazing time
We stayed at this hotel for 6 nights and had an amazing time, the hotel is very clean and all the staff are very welcoming.
We were upgraded to a bigger room for free due to availability which we were very happy about, the cleaners did a great job on making up the rooms while we were at breakfast, and the pool staff were very attentive with food and drink service.
The area the hotel is located in has so much to explore and I would recommend for all types of holiday as there is something for everyone, the reception staff helped with recommendations and booking a taxi if needed.
I would strongly recommend staying at this hotel.
Vacation at Theaartemis Palace
Very beautiful hotel we had a great time here!
Great location let down by "all inclusive" that isn't, and poor staff
We stayed for 4 nights with my wife and had mixed feelings about this hotel. Jet2 were excellent throughout, including the flights — no complaints there at all.
On the plus side, the hotel's location is excellent — close to the beach, shops, and bars, so getting around was never an issue. The hotel itself is clean and well maintained, and the facilities (pool area, gym, restaurant) are decent for what you'd expect. The food was good too, especially considering the size of the hotel — better than we anticipated.
Unfortunately, a few things really let the experience down. Check-in got off to a bad start — we were given a room that turned out to already be occupied by other guests. Not the first impression you want after a long journey.
On top of that, the "all inclusive" package is misleading — the drinks selection is very limited, and if you want any of the cocktails from the main list, you're charged extra. That's not what most people expect from all inclusive.
Then there was the staff — particularly at the main pool bar. Service was inattentive, and on more than one occasion the staff were outright rude. It's a shame, because it really put a dampener on what should have been a relaxing stay.
We were only there for 4 nights, so it was bearable, but I'd think twice about booking again unless these issues are addressed.
