Mitsis Petit Palais

I honestly don’t have enough words to describe how wonderful our experience at this hotel was.

From the very first moment, we were welcomed by an amazing team, outstanding service, and such warm and personal hospitality.

When we arrived, there was a small issue with our room. The reception team handled it immediately, with kindness and professionalism, and offered us another room that was much bigger, more spacious and much more comfortable. That was our first indication that we were in very good hands.

But what truly made this holiday unforgettable were the people.

In the restaurant, we met Fabiola, who completely stole our hearts. She actually made the effort to remember all the children’s names, ask how they were doing, spoil them a little, and make sure they were happy every time they came into the restaurant. These small personal touches are what make a holiday truly special.

Zara, another wonderful member of the restaurant team, is simply extraordinary – warm, kind, genuine and incredibly lovely. Her attitude and personal attention made every interaction feel special.

And then there was the lifeguard at the pool – such a sweet and caring person. When one of the girls fell, he immediately came to help, brought her some ice, and actually sat with her while holding the ice pack on her hand. That is so much more than simply doing a job – that is genuine care, kindness and humanity.

And of course, we have to mention the food! Everything was delicious, varied and enjoyable. And a very special mention goes to Nektarios, the man behind the most delicious pizzas! 🍕❤️

On our last day, my nephew was actually crying because he didn’t get the chance to say goodbye to him. I think that says everything.

I have been staying at MITSIS hotels for several years now – from Crete, to Athens, to Rhodes, and now this hotel – and I have always appreciated the level of service. But this time was truly something special.

The warmth, kindness and genuine care we received from every single member of the team was beyond anything we expected. We never felt like just another group of guests. We felt remembered, welcomed and genuinely cared for.

A truly rare and unforgettable experience. ❤️

Honestly, they should be teaching other hotels what real hospitality and customer service look like.

A huge thank you to the entire team for an amazing holiday and memories we will cherish.

We will definitely be back! ❤️

This was our second consecutive stay at Canvas by Mitsis Petit Palais, and while the hotel itself is good, comfortable and in a great location, it is the people who made us want to come back. The team have a rare ability to make you feel genuinely known and welcome. From the daily smiles at breakfast to the calm, reliable help throughout the day, their warmth never felt scripted or transactional. They noticed the little things, remembered us, and consistently made an effort to help our family get the most from Rhodes. We received excellent advice about trips to Symi and Lindos, help with finding authentic local clothing, and practical support with lunch boxes, including outside the usual collection times. These were not one-off gestures: the kindness and good service were consistent every day. The reception team were particularly thoughtful when we had a problem during a water shortage, arranging an alternative place for us to shower. They were also incredibly kind to our young son after he fell over, helping to comfort and distract him. A special mention as well for the pool lifeguard, who acted quickly and calmly when our two-year-old fell into the swimming pool. As parents, we were deeply grateful for his attentiveness, reassurance and professionalism. There were so many small moments of care: being asked if we would like something to drink, staff stopping to say hello when they saw us away from the hotel, and people taking the time to offer useful recommendations rather than simply pointing us in a direction. A nice hotel can make for a pleasant holiday. It is the people here who made ours memorable — and who brought us back for a second year. Thank you to the entire team.

We traveled with our daughter and chose Mitsis because we love Rhodes and wanted to explore it more thoroughly. Mitsis was perfect for that purpose, the hotel's location is great, and the hotel itself did not disappoint - great food, professional and helpful staff at the reception, bar and restaurant (best wishes to Stella). The rooms are meticulously cleaned, it's great that there are beach towels that you can take with you and stretch out on the free sunbeds. By the way, the beach attendant will always make sure that you are not overlooked and will make sure that everyone is comfortable. We will definitely come back if the opportunity arises.