- Greece Holidays
- Laganas
- Galaxy Beach Resort BW Premier
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Galaxy Beach Resort BW Premier
Greece, Europe
Laganas
The Galaxy Beach Resort, BW Premier Collection is located right on the most beautiful beach of the Ionian Sea, Laganas Bay, offering a most scenic view and ideal base, from which to explore Zakynthos Island!
Surrounded by beautiful gardens, leading to the sandy beach and the crystal clear revitalizing sea, it will simply captivate your senses!
The Galaxy Beach Resort, BW Premier Collection has been carefully redesigned and offers a main building with comfortable, relaxing superior rooms and facilities, fully air-conditioned public areas, plus deluxe family suites at the three adjacent buildings of the complex. Enjoy your stay.
Facilities
- Billiards
- Massage*
- TV lounge
- Entertainment programme for children*
- Children playground*
- Children’s swimming area
- Outdoor freshwater pool
- Sun loungers
- Poolside snack bar
- Luggage room
- Please note some facilities may incur an additional fee
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
The Local Area
Tripadvisor Reviews
4.0 Very Good740 reviews
Excellent
42%
Very Good
29%
Average
16%
Poor
8%
Terrible
5%
Location
Cleanliness
Service
Value
Check In
We have arrived at 6. a.m. in the morning and had to wait 5 hours for check-in. It is awesome after a flight a without sleep. My friends have 4 years old child and she can not sleep at reception. I was able to pay 200€ to get room immediately, but no discuss. Horrible experience.
Had better 3 star hotels
Food was the same every night Rooms wasn’t cleaned all the time air con was leaking and they didn’t send anyone round to fix it their was three of us staying there they also charged us €300 for tourists tax and if you wanted the nice drinks you had to pay extra
For a party holiday it does the job just not well
Room: mid Food: mid Location: above average Pool: mid Staff: mostly below average Wifi: mid
Review by Trail55791930464 London, United Kingdom
Wonderful Hotel
This hotel was absolutely amazing and I'm shocked to have read some of the recent negative reviews.
The staff are all incredibly hard working, friendly and respectful. Everyone from managers to cleaners, maintenance staff and waiters/waitresses greeted us with a friendly hello and if we needed anything, they were able to help no problem.
The food was very very good. Yes could be a little repetative, BUT it was cooked so well I looked forward to certain dishes if I saw them again, which was only occasionally, as there was plenty of variety. My extremely fussy daughter found plenty of things to try and enjoyed many different meals. The snack bar is good. Drinks can be a little repetative, but it's all very nice.
THIS IS NOT A PARTY HOTEL. I was worried when we came to Laganas because it is known for it's partying and the Laganas strip. Having come with a young family I was relieved to find this hotel offered a relaxed, laid back atmosphere. Many couples and families stayed here from different countries. There are no kids activities etc as such, but the children were welcome and it was a safe environment for them.
If I were to return to Laganas I would absolutely stay at this hotel again. I highly recommend it, if you want a nice hotel, with very good food and friendly, hardworking staff in lovely grounds, this is a great place to stay.
If you are here for the party scene, this probably isn't the right hotel for you.
Review by NCGC23 Newport, United Kingdom
DO NOT STAY!!
Absolutely terrible experience.
To begin with, the staff were incredibly rude upon our arrival, demanding that we sign a waiver with a very poor attitude. This immediately made us feel unwelcome.
After this, we went for lunch at around 2:15 pm. One of the hotel staff members came up to us and demanded that we arrive earlier next time, even though we had arrived before dinner had finished. This left us feeling uncomfortable within minutes of checking in.
On one of the days, I was woken up to multiple members of staff inside our room, with two female employees simply standing in the doorway. This should never happen in any hotel, let alone one advertised as 5-star. Furthermore, staff repeatedly opened and closed our room door throughout the morning while trying to speak to us, despite us being asleep. This resulted in a very disrupted night's sleep.
There were also no towels provided in our room upon arrival, forcing us to go to reception to ask for some. We were met with more rudeness and were simply told to "go up and find some." I'm not sure how this hotel has been awarded a 5-star rating, because based on our experience it was nowhere near that standard. It felt much closer to a 3-star hotel.
Nearly all of the staff were extremely rude throughout our stay, with the exception of the bartenders—Romeo, in particular, was friendly and welcoming. The night receptionist constantly gave us dirty looks whenever we walked through the hotel, which only added to the unpleasant atmosphere.
Overall, this was a very disappointing stay. The staff were consistently rude, the food was poor and repetitive, with almost the same meals being served every day, and the overall level of service fell far below what you would expect from a 5-star hotel. I would strongly recommend staying elsewhere.
