- Algarve Holidays
- Albufeira
- Luna Clube Oceano
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Luna Clube Oceano
Portugal, Europe
Albufeira
Just 150 metres from the beautiful Forte de São João beach in Albufeira, this precious hotel is located. At about 300 metres away is the public transport network. There are restaurants, pubs and a supermarket 500 metres away and nightclubs 1 kilometre away; for sport lovers, the nearest golf course is 2 kilometres away. Amongst the facilities include a pub where nights will be the funniest, a hairdressing salon, bicycle hire service, and parking possibilities. The hotel has a swimming pool area for whole family, sun loungers and parasols to get the best than. Recently renovated, this hotel comprises several flats spread over all the complex. The studios and flats are well equipped and tastefully furnished offering access to the views over the pool.
Facilities
- Portugal - Clean and Safe
- Fitness
- Beauty salon*
- Hairdressing salon*
- Parasols
- Sun loungers
- Children’s swimming area
- Outdoor freshwater pool
- Poolside snack bar
- Bar
- Please note some facilities may incur an additional fee
The Local Area
Tripadvisor Reviews
4.0 Very Good666 reviews
Excellent
38%
Very Good
42%
Average
14%
Poor
4%
Terrible
3%
Location
Cleanliness
Service
Value
Disappointing
The apartment was spacious and having a separate living area and kitchen was useful, but unfortunately the overall condition of the accommodation was disappointing.
The rooms and furnishings are very dated and in need of refurbishment. The bathroom was particularly poor, with dirty/discoloured grout and sealant around the bath and shower area. There was also an open hole behind the wall-mounted hairdryer with wiring visible, which was concerning.
The kitchen appliances and fittings were also old and worn, and generally the apartment felt tired and poorly maintained.
While the amount of space was a positive, based on the condition of our accommodation I don’t feel this hotel currently meets the standard of even a hostel !
We had 3 rooms. All with varying issues
Review by Andy F London, United Kingdom
Great spot.
Rosemary and myself have just returned from Albufeira in The Algarve. We had a lovely seven night stay at the Luna Clube Oceano appartments situated between the old town and the livelier Strip. The staff at these appartments are friendly, helpful and very efficient. Antonio on the front desk always greeted us with a smile and also asked if everything was to our satisfaction. The appartments are big and airy and well equiped. We had everyting we needed for a self catering holiday and when Rosemary asked for an iron and ironing board they were brought to our room in a matter of minutes. The aircon in our room was a godsend as the tempreture outside was extremely high, and the aircon units never faltered once. We had a one bedroom appartment and there was aircon units in the bedroom as well as the living room. The beach was a few minues walk away and you could take a leisurely stroll along it to the old town. There is a nice seafood restaurant beside the Luna Clube Oceano and the food there is execllent. Also there is a couple of mini markets nearby too. I would definitely recommend these appartments.
Review by 2019JoeBrennan Belfast, United Kingdom
Great week
Ignore the bad reviews we had a brillaint week at this hotel staff were friendly and helpful. Pool area was perfect always cleaned as I watched the cleaner every morning clean it hotel was clean rooms abit out dated but still very nice definitely reccomend for a self catering holiday . Only thing the rooms need cups pots pans etc
Average.....
I'll start with the pros, location is great, right in between old and new town. Spacious rooms, a bit dated but suffice. No shortage of loungers, usually able to get one at any time of day. Cleaning.....cleaner comes later in the day when you're trying to get ready to go out! She ends up leaving clean towels and toilet rolls but you end up not having your room cleaned while there! Beds not made or changed either, having to ask for this to be done repeatedly! The pool area was never cleaned while we we there, the pool guy adds some chemicals in the morning but some loungers had birds dirt that were never cleaned! and spills on the floor that were there for duration. Not having a bar at pool level was always a bit of a con, although happy for you to bring own drinks/food as long as not glass.
Review by theforbzers Aberdeen, United Kingdom
Roach infested hotel. Bad WiFi. Unprofessional staff.
Terrible experience that forced us to check out early.
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We encountered cockroaches both in our room and in the hotel lobby.
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The WiFi did not work all week during our stay. We were forced to cancel work zoom calls. Connection apparently depends on which room you are assigned, despite there being only one network for the entire hotel.
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Housekeeping threw away (or took?) a pile of brand new clothes we had set aside for laundry with no apology or offer of compensation.
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Despite raising these concerns, no room change was offered.
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The Hotel Group Director Douglas Souza only approached us 6 days after we first reported the issues, in the last 5 minutes as we were checking out.
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The only solution briefly offered was relocation to another one of their properties, (even farther from the beach) —and, as the Hotel General Manager Anabela Santos admitted, “it has even worse reviews.”
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The Hotel Director said on July 25th he’d email us regarding a refund on the unused night. We followed up on July 30th, no response. It is now August 12th, still no response.
The Hotel Director does not answer guest emails. The General Manager will not take your complaints seriously. The hotel is unprofessional, unserious, dirty and in poor condition. I would avoid Luna Hotels & Resorts entirely.
