Luna Miramar

Honestly do not stay here 😂 we went for a hen party so it was doable for our type of holiday but honestly the place is minging. They take €100 pp for a deposit for the room and I have no idea why, breaking things in the room would have probs made the place look nicer. If you book a apartment for four of you, you get one room with two single beds then the other two people have to sleep in the living area on sofa beds which only just fit a adult on - so if your tall good luck 😂. We asked staff where the gym was as it stated on On the beach there was one and staff pretended they didn’t understand us, then went to talk to the next people in perfect English 😂 there’s probs worse places out there but honestly this place is not worth your money 😂

One of the worst hotels I’ve ever stayed at. The reception area is lovely, but unfortunately that’s where the positives ended. The rooms are extremely run down and look nothing like the pictures advertised online. The toilet had hair on it, the bath was grim, the bath tap was literally coming away from the wall, and the room was generally dirty.

The biggest issue, however, was the air conditioning. It was blowing hot air rather than cooling the room, making it unbearably hot. If the air conditioning had been working, I probably would have stayed and put up with the other issues, but the heat made it impossible for any of us to sleep.

I went down to reception to ask whether we could move to another room or have someone come and look at the air conditioning. The receptionist point blank refused and said he couldn’t do anything until a manager arrived in the morning. I explained that I had a child in the room with me who was becoming unwell because of the heat, but he genuinely seemed completely uninterested.

I even asked him to provide written confirmation that he had refused my request, but he refused to do that as well.

At that point, my partner and I contacted Booking.com, which is where we had made the reservation. They were extremely helpful. They contacted the hotel themselves, but as soon as my name was mentioned, the hotel hung up on them. Booking.com then sent the reception an email giving them 30 minutes to respond, but they didn’t respond to that either. Eventually, Booking.com managed to get through to the hotel, and it was agreed that we would stay for one night and receive a refund for the remaining two nights.

For that reason, if you do decide to book this hotel, I would strongly recommend booking through Booking.com or a reputable travel agent rather than booking directly with the hotel. I genuinely don’t think we would have got anywhere without Booking.com intervening.

At over €200 per night, this hotel was absolutely not worth the money. Another thing to be aware of is that the sofa bed is smaller than a standard UK single bed. It might be suitable for a child, but it certainly wasn’t suitable for an adult.

It’s a real shame because, judging by some of the older reviews, the hotel seems to have been much better in the past. However, the vast majority of the more recent reviews are extremely negative, and the hotel appears to respond to them with generic, copy and pasted replies, which is quite telling.

Overall, a very disappointing experience. The condition of the room, the lack of cleanliness, the broken air conditioning and, most importantly, the complete lack of concern from reception when we explained that a child was becoming unwell from the heat made this one of the worst hotel stays I’ve ever experienced.

The photos for this hotel are so misleading. The lobby area is decent and that’s about it. Rooms are very outdated and run down. Taps hanging out of the wall, dodgy sockets, exposed wires. Our ac didn’t work in 35 degree weather and we asked them to fix it but they didn’t. Beds were like rocks. Bar staff are very rude and take forever. I would never stay here again