Ondamar Hotel

I stayed at Ondamar Hotel this July with a group of six after having such a great experience here last year. Unfortunately, this year’s stay was a huge disappointment.

The two-bedroom apartment we were given was noticeably older and not very clean. Housekeeping was poor throughout the week, we only had the room properly cleaned once, one of the beds wasn’t changed at all, despite us leaving the room specifically to give housekeeping access and putting the cleaning sign on the door. the bins weren’t emptied, and we constantly had to ask reception for toilet paper. We even ended up buying our own bin bags because the rubbish wasn’t being collected.

The maintenance issues made things even worse. One bathroom had a broken toilet from the day we arrived. It became blocked and leaked, and although the leak was fixed, the toilet never worked properly. The shower and sink also had drainage problems, and we even had ants in the apartment.

The reception staff were always friendly, but unfortunately the issues we reported were never fully resolved. It’s such a shame because we returned after a positive stay last year, but this experience was nowhere near the same standard. I hope the hotel improves its housekeeping and maintenance, but based on this visit, I wouldn’t rush back.

Terrible!!! Left 25th July Couldn't sleep as we heard people at all hours arriving back at accommodation. There must be a lot of stag and hen party's. Noise was horrendous.

I also stood on a peice of glass which was lying at bottom of the pool. I spoke to hotel employee at poolside and showed them the glass however, they didn't seem too bothered. This was a day after another individual cut his foot on a peice of glass which was also in the pool. Clearly no proper cleaning or maintenance.

Avoid if with kids

To put this simply, this hotel is NOT A FAMILY HOTEL. We traveled as two family groups both 2 adults, 2 kids. If you are looking for a relaxing holiday do not visit this hotel. The hotel seems to have become a party hotel for groups of teenagers! We were stuck here for 8 nights of which we had 2 nights of uninterrupted sleep. Of the other 6 nights we had to go down to reception to security and ask them to do something about the noise!

Rooms- Room wasn’t cleaned for the entirety of our stay even after requesting at reception and also asking the cleaners directly. We had to ask for fresh towels and new toilet roll. Full Bin bags were left outside of rooms in walkways for multiple days! Rooms are showing their age and use.

Pool area- Relaxed in the mornings and late evenings. Hotel seems to have a policy of late check ins combined with early arrivals where groups of teens who have just arrived are sent to the pool area and more stupidly the pool bar. On multiple occasions we had to ask our kids to come out of the pool as new arrivals became drunk and oblivious to their surroundings. Footballs being kicked at full power skimming across the pool and American footballs being launched at speed. We as parents couldn’t relax once the new arrival’s entered the pool area. No hotel staff were monitoring the pool and it was left to the adults to try bring things under control when they got out of hand.

Staff- Bar staff were friendly. Reception staff changed daily which meant you were never dealing with the same person for two consecutive days. One security guard was on site to manage 91 apartments 80-90% of which were filled with grips of 4 boys or girls. Security guard did her best but was fighting an uphill battle.

Food- Over priced, poor quality. Again purely designed to cater to teens on a sesh. Only area to get food was next to the pool. Me and my wife went for breakfast once and it was the most budget of breakfast I’ve ever experienced. Other than drinks and ice creams we ate outside of the hotel for the entire trip.

Atmosphere- Early morning while teenagers were recovering from night before were relaxed and chilled at the pool. As teens began to wake up and arrive at the pool the party vibe began. We left the hotel every evening returning between 10-12 at night to room parties, boys and girls screaming from balconies, abuse being shouted from balconies between different nation. The hotel usually fell quiet between 12 and 3am. From 3am on groups began to return from clubs, again parties would start, screaming and singing from balconies and screaming up and down corridors. We were on edge the whole trip!!

This hotel caters to teens, stags and hens if you do not fall into one of those groups DO NOT visit this hotel!