Savoy Saccharum Resort and Spa

My 2nd time on this beautiful hotel, beautiful and well decorated.

My husband and I booked our honeymoon here in 2025, the resort is so incredible, we are back exactly 1 year later celebrating our anniversary. The service is exquisite, the resort is stunning, the food is amazing! 10/10

Saccharum Resort could be the perfect place for a dream holiday, if only it hadn’t sold its soul to Anglo-Saxon-style profit maximisation, opaque pricing and two-tier service.

If you arrive without having booked the Savoy Premium Experience formula (€110 per person per night!), you are instantly made to feel like a second-class guest. Whereas the couple checking in shortly after us were invited to sit down and enjoy a welcome drink while the staff took care of the check-in formalities and parked their car — exactly what you would expect upon arrival at a 5-star hotel — we had to queue at reception for ages. We were offered no welcome drink and, when we finally got our rooms (which weren’t ready upon arrival, which is perfectly understandable), the staff had managed to lose one of our suitcases (and found it back hours later).

The only reason the second suitcase wasn’t lost as well was that, after waiting for it in my room for a long while, I went to look for it myself. I was not allowed to take my friend’s suitcase, however — which they subsequently lost. No compensation was offered at all.

Admittedly, the hotel premises are stunning and the architecture is amazing. The pool deck, the rooms and even the fitness room offer beautiful sea views. The hotel is also immaculately clean and extremely well maintained. It could be just perfect!

But as a non-premium guest, you will quickly discover that you are not welcome in all parts of the hotel, and you will end up feeling uncomfortable while exploring the premises, for fear of accidentally intruding into a space exclusively reserved for premium guests. Likewise, as a non-premium guest, certain loungers on the pool deck will cost you an additional €35 for the day! The same applies to the spa, which is not included in the standard room rate.

You should also be careful when ordering food or drinks at the hotel. We had a club sandwich upon arrival while waiting for our rooms. The price listed on the menu was €18 for two slices of low-quality industrial white bread. If you wanted fries with it, you had to order them separately (at an additional charge, of course). Worst of all, they automatically added a 10% service charge to the final bill without even informing us.

We easily solved the problem by avoiding all the hotel’s bars and restaurants for the rest of our stay and enjoying much better-quality food at far lower prices in the nearby marina.

In short, we thought we had booked a five-star hotel experience, but we only got the low-cost version. This is a typical example of misleading and opaque pricing, combined with a two-tier customer experience — something you should be aware of when booking this hotel.