Ambassador Playa I

Hi, Just got back home from this hotel. My Wife and I booked an adapted room. Which we allocated No. 1130 with pool view. It's nice and spacious, the bathroom had everything for me, being in a wheelchair, roll in shower, grab bars, fixed fold down seat, hand & rainfall showers. BUT. The door needs castors, it's a bugger to open and close. The sink is too high if you are permanently in a wheelchair. As i say the room is nice and spacious, BUT you cannot get your wheelchair onto the balcony because there is not enough gap between the bed and the unit holding the fridge. the way I had to get onto the balcony was fold my wheelchair and bounce across the bed, so if if you're not nimble enough for that, forget it. The restaurant, finding a table is chaotic, they do have designated tables for disabled, BUT most times they were full, we did try varying the times we went down to the restaurant and touched lucky a few times. The staff only concentrate on setting and clearing the tables. Concentrating so much that they forgot to smile. The food is only OK mostly cold, less said the better. The lifts are hit and miss, the most we waited was 15 minutes even though there are 3 lifts. Overall our stay was OK. BUT we won't be returning. Isobel our room cleaner was very thorough and she was the happiest member of staff we met.

We have stayed at the Ambassador Playa 1 twice a year for a number of years now and have never been disappointed which includes our 10 day stay in September this year 2026. The receptionist Osmara is an extremely pleasant, helpful and professional lady. The rooms are always clean and tidy with excellent cleaning staff. All of the areas are kept spotless. The restaurant is perfect and spotless with a very good selection for breakfast, lunch and evening meals. There is always a Chef on hand to ensure the service areas are always clean and well stocked. The head chef is more than happy to take anyone with allergies around the restaurant and explain what is contained in each of the meals available. The is staff are so pleasant, and helpful. They really help make your visit so enjoyable. I would love to name all of them but I don’t have all of their names. However the following restaurant staff really do make the visit an excellent experience, The manager, John (Juanjo) and the waiters Waka, Oxsana, Montoya and Mihella. The staff at the pool bar are also first class with special mention to Jesus. We have booked to return to the Ambassador Playa 1 in April of next year and are so looking forward to it. We would without doubt recommend the Ambassador.