Magic Cristal Park

I am currently in this hotel now and from me stepping foot in this hotel this has been the worst hotel I have ever stayed. The staff are rude and erupt on arrival the security guard was having a altercation with a security guard to which the guest member slapped the security and the security chased him with a pair of scissors I have a 7 year old disabled child with me who was terrified. They serving you raw food, the food is inedible I have but a complaint in to reception and the manager and they don’t care because the hotel is none refundable so they don’t do anything to help you. I have asked for a refund back on my all inclusive as I refuse to eat in the restaurant and they don’t wanna know. Lift has been broke for several days, the water was switched off honestly avoid this hotel it is the worst I have ever stopped in. The rooms are nothing like they advertised they run down toilet hardly flush’s bath flaking

⚠️ TOURIST WARNING: DO NOT BOOK HOTEL MAGIC CRISTAL PARK 🛑 AN ABSOLUTE NIGHTMARE — CHOOSE SAFETY OVER REGRET This is a critical warning to all travellers, especially families with children. Do not let cheap prices or promotional photos fool you. Booking a stay at Hotel Magic Cristal Park in Benidorm is a safety risk and a guarantee that your holiday will be ruined . 🪟 CHILD SAFETY HAZARDS & FILTH - Dangerous Windows: The windows do not lock or block properly. This is an extreme, terrifying falling hazard for young children. Unhealthy Environment: Rooms are uncomfortably small, suffocating, and blanketed in thick dust and dirt. 🔊 ZERO ACCOMMODATION INSULATION & NON-STOP NOISE Paper-thin walls.🔊The walls offer absolutely no soundproofing. You can hear every single word, footstep, and bathroom noise from neighbouring rooms. Sleepless Nights: Severe, relentless noise floods your room throughout the entire evening and late into the night. Getting a peaceful night of rest is physically impossible. 🛑 INFRASTRUCTURE CRUSH & QUEUE CHAOS- The Lift Trap: The hotel elevator system is completely broken down. Expect maddening, endless waits just to get to your room. Four Stages of Dining Hell: Eating here is a psychological test. You must survive a brutal four-queue system: Line up just to get past the restaurant entrance. Line up a second time to be assigned a table. Line up a third time to get your food. Line up a fourth time just to get a basic drink. Repetitive Slop: After surviving the lines, you are served the exact same bland food day after day. 👤 HOSTILITY TO ENGLISH TOURISTS -Open Discrimination: The staff are openly hostile, impatient, and deeply unfriendly to foreign visitors, particularly English speakers. You are treated like an inconvenience rather than a paying guest. 💼 SEVERE CONDEMNATION OF MANAGEMENT: To the Management of Hotel Magic Cristal Park: Your operations are a disgrace to Spanish hospitality. It is blindingly obvious to every guest who steps foot in your establishment that you only care about profit, not people. You are packing tourists into unsafe, unhygienic, and completely uninsulated rooms like cattle just to balance your balance sheet. Fix your lethal windows before a tragedy occurs. Invest in proper acoustic insulation so guests can sleep. Fix your broken lift infrastructure. Retrain your hostile staff. Stop cutting corners to line your pockets while your guests suffer.

To Management On The Beach UK: delete this hotel from the list. A huge release.

We stayed at Magic Cristal Park in Benidorm for 7 nights with our family and unfortunately, our experience was extremely disappointing. Although this hotel is rated as a 3-star hotel, in our opinion the conditions are far below what we would expect even from a 1-star hotel. The entire hotel is extremely old and appears to have had very little investment or renovation over the years. The furniture is old, damaged, peeling and in several places covered in rust. We also noticed what appeared to be signs of mould. The bathroom had a terrible, strong smell which made it very unpleasant to use. The biggest problem for us was the food and hygiene in the restaurant. The food was often either undercooked or simply boiled, with very little flavour or seasoning. But much more concerning was the cleanliness of the plates and cutlery. We checked more than 20 plates before finding ones that we considered clean enough to use. Many of the plates were visibly dirty, including on the underside, with dirt, limescale and other residue. The cutlery was also dirty. This is a serious hygiene and food safety concern. We strongly believe that the relevant health authorities should inspect the restaurant because these conditions could potentially make guests seriously ill. We were staying for 7 nights, but on 3 of those days we decided to take our children into town to eat because we were genuinely concerned about them becoming ill from the hotel food. On our final day, things became even more frustrating. We waited around 30 minutes for someone to clean a table so that we could sit down and eat. We then waited another 30 minutes to find cutlery and eventually had to find it and clean it ourselves before we could use it. The only positive thing we can say is that the reception and bar staff were friendly and helpful. Unfortunately, this was not enough to compensate for the overall experience. The owner and management seriously need to invest in this hotel, especially in renovation, cleanliness, hygiene and food quality. Guests are paying for a holiday and should be able to expect basic standards of cleanliness and food safety. We definitely DO NOT recommend this hotel, especially for families with children. The hotel is extremely dated, there are serious cleanliness and hygiene issues and our experience with the food was so concerning that we ended up avoiding the hotel restaurant because we were afraid of getting sick. This hotel had a significant negative impact on our holiday and we will definitely not be returning.