- Costa del Sol Holidays
- Estepona
- Gran Hotel Elba Estepona Thalasso and Spa
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Gran Hotel Elba Estepona Thalasso and Spa
Spain, Europe
Estepona
This luxurious beach hotel is idyllically located in the holiday resort of Estepona. The hotel enjoys close proximity to the beautiful sand and shingle beach where guests can relax and unwind amidst the natural surroundings. The resort centre is situated within easy access of the hotel, where guests can explore the delightful restaurants, shops and entertainment venues it has to offer. The hotel enjoys a sophisticated architectural style and the stunningly appointed interiors are sure to surpass the expectations of even the most discerning traveller. Luxuriously appointed guest rooms offer a welcoming escape from the bustle of daily life, while exemplary facilities ensure that visitors never experience a dull moment. Guests can indulge in the ultimate rejuvenation and relaxation in the Spa, while the gym offers an energetic workout for more active travellers.
Facilities
- Spa treatments
- Sauna
- TV lounge
- Entertainment programme for adults
- Sun loungers
- Children’s swimming area
- Outdoor freshwater pool
- Poolside snack bar
- Luggage room
- Concierge
- Please note some facilities may incur an additional fee
The Local Area
Tripadvisor Reviews
4.5 Excellent3,295 reviews
Excellent
60%
Very Good
21%
Average
10%
Poor
5%
Terrible
3%
Location
Cleanliness
Service
Value
Disappointing treatment & complaint resolution
I visited this spa on Saturday as part of a €150 gift experience. The spa circuit itself was excellent, but unfortunately the 90-minute treatment fell well below the standard I would expect at this price point.
The therapist left the room approximately six times throughout the treatment, which made the experience feel disjointed and poorly organised. During the facial algae mask, I was left alone for more than 5 minutes and became cold enough that I had to get my gown and use it for warmth. At no point was I asked whether the room temperature was comfortable.
The facial was particularly disappointing. The exfoliation was applied only to the forehead, chin and cheekbones, while the rest of the cheeks, nose, neck and décolleté were left completely unexfoliated. The mask application was also uneven, leaving some areas uncovered. When the mask was removed, remaining pieces were picked off the skin with the therapist's nails, and I was left with visible cream and product residue at the end of the treatment. The facial and foot massage pressure were both extremely light, and despite asking for more pressure during the foot massage, there was very little noticeable adjustment and no follow up to check if the pressure was ok.
Before leaving, I shared my feedback with a senior therapist and a receptionist, who both thanked me for it and told me that the manager would be in touch. It has been 5 days, and I have received no follow-up whatsoever. Overall, it has been a frustratingly underwhelming experience.
The facilities are beautiful and the spa circuit was genuinely enjoyable, although the hammam could benefit from a deep clean. I hope this feedback is taken constructively, as the treatment experience would be greatly improved with more attention to client comfort, communication and detail.
A perfect beautiful peaceful hotel
Perfect hotel. Lovely pool area , rooms beautiful. Staff so friendly. I can't fault it and have booked for next year 😊
Lovely hotel
Gorgeous hotel. We stayed for 6 days. The adult only pool was great, the view from the room beautiful. Breakfast was a little repetitive but always fresh and tasty.
Mediocre, but nice reception staff
This is not a 5-star hotel by any means, staff are friendly of course, food variety is limited, the hotel has no restuarants nearby and I was told off for taking bananas and yogurt to my room!! We had no hand soap for 3 days and spa has to be paid for. It is situated on a dual carriageway and the only place to buy water is ALDI across a bridge. Beach is also very basic.
Review by UKGIRL1970 Warrington, United Kingdom
Very good hotel.
Thoroughly enjoyed the hotel, the staff including the cleaners were all very friendly and polite, especially Danny G the barman! We went all inclusive which probably saved us a fortune looking at the prices they charged for stuff. The hotel was very nice and the cabanas and indoor pool upstairs is an excellent place to chill out with stunning views. The main buffet restaurant catered for most tastes and if you have fussy kids, you can order from the pool side place for burgers, pizza, chicken wings etc. The pool area was spacious and it seemed like plenty of sun loungers available, no early morning towel ninjas! One strong recommendation - the sand is grey so absorbs the heat, footwear essential! There are football pitches just past Aldi that you can book, €20 for one hour so me and the boy booked. Worth it if want a kick around on really good little 4g pitches. You get fresh towels from reception too for pool/beach. You can get a taxi ordered from reception to go to old town, lovely beach, nice shopping and restaurants - also go mural spotting, some brilliant murals on buildings. We did a boat trip too with only about 12 people on board, that was brilliant to see pods of dolphins.
Review by t_revorFO Sunderland, United Kingdom
