AluaSun Costa Park

High on a hill. Good bus service tho to shops and beach Young kids would do ok at the entertainment. My grandson was 7. Not for him. Que for food at busy times. Food was good. Rooms a bit dated. Pool opens at 10am. Que for the loungers from 9am. Signs up. No smoking. But people smoke. No food at the pool side. But people have food. It’s a bit far to walk for a drink by the pool. Pool areas are not big enough for the size of hotel. Resteraunt is not big enough for the amount of people in the hotel.

Firstly this hotel is a 3 star at best and in no way a 4 stat.

Arrived about 11 am . Had emailed prior for rooms together and early checking which was willing to pay for. . Travelled as a family of 6 so had to have 2 rooms. The staff refused early check in. Even after email confirming. .

Upon getting rooms eventually 4 hours later for one and having to wait for second. The balcony door was broken and wouldnt shut or lock. I have a autistic daughter with no danger awareness and we were on 7th floor. This was so insage we couldnt stay in room til it was fixed. The staff were abrupt and extremely rude when I explained I needed it fixed sooner rather then later And just kept saying they'd do it when they could. When I asked for a manager they suddenly spoke no english. So we left to wonder about til about 8pm. And then got other room then . One room was extremely dated and the other door was updated slightly .but one had a bath it was vile looked ancient dirty and scuffed towels had holes in them as well . Was also extremely noisy through night ppl screaming banging doors etc

The pool was so busy all day people queuing from 8am for a lounger even though it didnt open til 10am. Then after buying floaties toys ext from the shop on site we were repeatedly told we could not use them in pool . And constantly told off by the life guards . Which upset the kids quite abit . They did daily games but again they favoured Spanish families .

Then queue for food was horrific with staff favouring Spanish. They just kept letting them through making every English person wait . The Spanish were quite rude pushing and shoving.

Food was not the best and we struggled to feed kids and ate out most of the time.

Then there was a leak outside room door ceilomg actually fell through and after telling them a few times thia wasnt fixed and was worse by time we left . We jad to be extremely careful not to slip as it was puddling outside door constantly . .

There isnt enough seats for entertainment on the night and got so busy it wasnt possible to attend.

Also water went off on our last day so we had no shower bath or anyway to wash before our early flight.

It wasnt the cheapest holiday to book and we were left disappointed to say the least . Expectimg the standard 4 star and this was a world away from other 4 stat hotels weve beem to even been at better 3 stars. . It also advertises free shuttle bus to beach amd shops. As ots way out and about a 40 minute walk with barely any footpath but u actually have to walk 10 min to bus stop. It's notpushchair friendly at all and shops are never open the times they say they are. So of needing water etc its quite a hike. We ended up having to spend fortunes on uber just to get about .

Out of town location, rooms and buffet poor. Flooded corridor outside of room, not dealt with so had to keep wading through water. Pool buffet dry and just chips and boiled burgers. Not really 4 star. Queues for pool end at need to be there to stand in line 45 mins before.