Elba Sara Beach and Golf Resort

2nd visit here. Lovely location for room with great views. Bed was massive and very comfortable. Towels changed as often as needed. Cleaners really friendly and accommodating,and even washed your cups in your room for you. Mugs would have been nicer though. Air con in room not working for first 2 nights which was horrendous as unusually hot for the time of year, but after 4 visits to reception and a fan borrowed, it was fixed on the 2nd morning and we kept the fan for the remainder of the stay which was great for night time so as not to have AC on over night. Reception staff really helpful and nothing too much trouble. Some areas need a little bit more attention to keep on top of cleanliness, 2 dead cockroaches outside lift door for 24 hours, and some areas around the pool, very dirty and sticky. The pool area did get cleaned in a morning but the hose pipe just wasn't cutting it to get rid of the stickiness. Plenty of sunbeds with no need to reserve and able to have great choice even late morning, however parasols are limited so with more parasols would reduce the need for people to reserve. Balinese beds comfy but have to reserve and pay for and not very clean, even after the cleaner mopped and wiped, had to wipe it myself to get the dead flies off. Saw the cleaner pick up a dead bird with bare hands and carry on without washing her hands. Food was ok, but not always kept very hot. Food in the bar at lunch was not very warm or appealing, chips just got soggy from condensation. A couple of times had to leave the pina coladas as the coconut milk had split from the rest. Otherwise the rest was lovely. Bar staff upstairs very friendly and generous and one of them kept my husbands drink refreshed on tap without him asking lol. Unaware had to book for a shower on last day after check out so had to use gym shower and hope no-one came in as no locks, but so hot in there needed a shower to get over it afterwards. AC in gym would be great. Fantastic location, easy walk into town along the flat or can get a taxi, one way or both €5 each way. Fado steakhouse highly recommended and Min7 for a chinese and both reasonably priced so don't feel your paying too much extra when already paid for AI. Going out for a meal was in no way a reflection on the hotel though as we always go out a couple of nights anyway. Entertainment staff friendly and enthusiastic

After being recommended to go to Elba Sarah I truly thought I was about to have the best holiday ! Unfortunately this was not the case! Pros Reception staff great but Roberto was amazing Room always cleaned Pool areas always clean Bar staff always happy Cons Staff in restaurant very unhelpful and miserable plus tables not cleared away very quickly Food very bland and burnt but still dished out Coffee very weak Mexican restaurant Staff again looking miserable and unable to communicate unfortunately but food tasty

Love every time we go, a few new things this time but nothing to to bad. Couple of staff need to smile and be a bit more customer service focused, but otherwise another wise amazing holiday.