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- Corralejo
- Secrets Bahia Real Resort and Spa
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Secrets Bahia Real Resort and Spa
Spain, Europe
Corralejo
In a priviliged beachfront location, bordering Corralejo's natural sand dunes and just 1.7km from the centre of Corralejo, the elegant Gran Hotel Bahia Real 5* Grand Luxe enjoy spectacular views of the tiny island of Lobos and neigbouring Lanzarote. The hotel features tropical gardens, palatial reception rooms and currently boasts the best spa on the island. Situated in an independent wing of the hotel The Bahia Vital Spa provides the perfect balance between mind and body and guests have no choice but to relax. Further relaxation may be enjoyed on the golden sand beach where there are loungers and parasols for guests'use. The hotel offers six restaurants including speciality a la carte restaurants open on alternative evenings, as well as a main buffet style restaurant and the Coco Bahia Lounge & Club located directly on the beach. Young guests are well catered for with a mini club, playground, wii games area (7-14 years) .
The Local Area
Tripadvisor Reviews
4.5 Excellent4,597 reviews
Excellent
71%
Very Good
20%
Average
6%
Poor
2%
Terrible
2%
Location
Cleanliness
Service
Value
Lovely holiday with a couple of disappointments
We travelled with JET2 to the hotel, accompanying my wife’s sister and husband who were celebrating their golden wedding anniversary. Our check in was welcoming and the concierge was brilliant. We stayed in a preferred club junior suite with sea view and the room was lovely and sea view fantastic. The lady who looked after our room kept it spotless and we are very grateful. The food and restaurants are fantastic although it took the four of us time to adapt to the lunchtime al a carte - we all started off by wanting a simple choose your own buffet, but after a few days really enjoyed the service to table. Disappointed that the Bay Lounge restaurant did not open at all during our two week stay. The majority of staff cannot help you enough. We were disappointed with the pool area - there are no pool chairs, which made it difficult for my brother in law (who has mobility issues) to use the sunbeds and he had to return to his room and use the balcony chairs for comfort. The pool supposedly only opens at 11, but most people arrived at 9 to find a sunbed (which were all available throughout the day. The pool bar area doesn’t open until 11 which is disappointing for those that would like a coffee. In summary, a wonderful holiday which could have been better if the pool chair and bar opening times could be tweaked.
My final comment relates to JET2 and no way reflects on the hotel whose concierge could not have been more helpful. We booked what is supposed to be an Indulgent Escape holiday. Most of it lived up to its name until our return transfer back to the airport didn’t arrive despite us arriving 20 minutes before our allocated pick up time. Long story, but my advice is do not trust Jet2 private transfers.
Review by R9827CHbenb Stevenage, United Kingdom
Superb location and Hotel
The Wife and I booked a 5 night stay at this hotel. We were greeted by a lovely reception area overlooking the Ocean and a glass of Cava, a good start! We had booked the all inclusive package and it was a wise choice. Breakfast, Lunch and Dinner were all very good. If you book half board or B&B, you can walk into Corralejo for food along the beach at the back of the Hotel. This is about a 15 minute leisurely walk. The front of the hotel is a little bit of an eyesore due to unfinished buildings, but do not let this put you off. The back of the hotel is where Ocean greets you. You get a great view of Lanzorote and the Isla de Lobos. There are plenty of sunbeds on the beach or you can stay in the pool area, where there are 2 pools and a restaurant. The restaurant staff walk around and take orders at your sunbed. We also booked a couples massage at the hotel, which was superb, so good in fact, that on the last day we had 5 hours to kill before our taxi back to the airport, so we booked another massage to pass the time, a great way to finish off. There is also a gym and large Spa at the hotel. we did not use the gym, but it looked fine. The Spa we did use and enjoyed, it has all the usual facilities you would expect. Overall, a superb hotel, which we will return to soon.
Review by Andrew H Telford, United Kingdom
4 Star
Spent a week there with my wife Unlimited luxury.. Rated as a 5 star but falls short. Food is ok, Biggest issue for us was smoking everywhere, and vapes in the restaurant. Did query this but got nowhere. Service is good when you get your first drink but very slow afterwards. Reception were quite rude on arrival, not very welcoming. Unlimited luxury (which is not cheap)should include everything but you have to pay for any snacks in your mini bar which is madness. Overall , Secrets bahia is nice place but not 5 star.
Little disappointed this time
Third visit – unfortunately, this time we were disappointed
This was our third stay at the Bahia Real, so clearly there is a lot about this hotel that we have enjoyed. However, this visit was noticeably different, and for the first time we are genuinely questioning whether we would return.
The biggest disappointment was the pool opening arrangements. We found them extremely confusing. It seemed that the pool opened when staff decided it was going to open, rather than at a consistent time. We were told the official opening time was 11am, which we think is far too late for a hotel pool, particularly in a holiday destination where guests want to enjoy the sunshine and make the most of their day.
What made this even more frustrating was the attitude of some of the pool staff, who we found quite rude. The pool bar staff were also particularly unwelcoming on occasions. Unfortunately, when you’re paying to stay at a hotel of this standard, you don’t expect to be made to feel like an inconvenience.
It wasn’t all negative, though. The maids and restaurant staff were fantastic, friendly and helpful. Our room was clean, the beds were very comfortable and the food was genuinely very good. These are all positives that we have experienced on previous visits.
Another issue was the sunbeds. There were lots of towels left on beds that appeared to remain unused for much of the day. This is frustrating when other guests are looking for somewhere to sit, while numerous beds are effectively being reserved but not occupied.
We also paid for a Bali bed one morning. At €30 for four hours or €50 for the full day, we felt this was expensive, particularly when so many of the beds were sitting empty. In our opinion, €30 for the entire day would have been much more reasonable.
It’s a shame because we genuinely like the hotel. The food, rooms, cleanliness and many of the staff are excellent, and we’ve enjoyed our previous visits. But the pool arrangements and the attitude of certain staff members made this stay considerably less enjoyable.
After three visits, it’s disappointing to be leaving feeling that we may not come back. Hopefully the hotel management will take note of these issues, particularly the pool opening times and customer service around the pool area, because these are things that could easily make the difference between guests returning or choosing somewhere else.
Relaxing beach luxury.
Excellent in all aspects: the luxurious hotel, prime location, amenities, kind staff, mouthwatering food and excellent selection of drinks!
