Koala Garden Suites

Fantastic holiday, the resort was brilliant, our room was lovely, clean and spacious. Pools were top notch. Kids entertainment team were excellent, we had a fantastic holiday. Food was ok, plenty to choose from, pool snack bar was great, and plenty of drinks to choose from. Staff were friendly and i can honestly say we have no complaints.

Me and my boyfriend stayed for 5 nights in April. When we arrived we were offered stale sandwiches with flies all around them and another guest shouting at the top of his voice that he hated his room! Not the best first impression! Difficult to find the room but with the help of another guest we did.
A big plus point here is the room. Huge apartment! It felt clean, modern and really comfortable. Only issue was bird droppings all over the balcony. The food here is terrible, we lived on bread and chips all week, not the best and I think this needs looking at to improve the hotel. Pool areas lovely and clean, plenty of sunbeds. Excellent coffees and slushes round from the pool bar. We didn’t watch the entertainment so won’t comment on this. Location not the greatest, very little within walking distance.
Would not let us keep the room on even tho the hotel was half empty, booked the courtesy room but then told we hadn’t been booked in when turned up to use it! Reception did give us a room to shower in after we told them how upset we were about this. Luggage room completely full so had to leave luggage in reception all day which we were annoyed about! We made the most of the holiday, walking into Maspalomas to see the sand dunes, bus to Puerto Morgan and a trip to the Waterpark. Lovely trip as we are very much ‘glass half full’ type of people, however we would not return. Very much a 3 star hotel and I feel this hotel would be received better if recategorised into a 3 star and not a 4.