Tabaiba Princess

A Very Disappointing Stay — Far Below the Standard We Expected

Unfortunately, our stay at this hotel was extremely disappointing and fell far short of the standard we expected.

We were travelling with a child, and the air conditioning in our room was not working. The room was extremely hot, stuffy, and uncomfortable, making it very difficult to sleep and relax properly. We asked the reception desk for an additional fan to make the situation at least somewhat more bearable, but the staff made no serious effort to help or offer a solution.

The attitude of the reception staff was particularly disappointing. We reported the problem, but we saw no genuine attempt to resolve it, offer us another room, or provide any alternative. In the end, we simply had to deal with the situation ourselves.

To make matters worse, one morning water started leaking from the ceiling in our room. This was yet another indication that no one was making any real effort to fix the problems.

The restaurant was also extremely hot and stuffy, and the ventilation was clearly inadequate. Eating in such conditions was unpleasant, especially when travelling with a child.

We understand that technical problems can sometimes occur. However, what matters much more is how the hotel responds to such situations. In our case, what disappointed us most was the complete lack of prompt action, proper communication, and willingness to help on the part of the staff.

For the price and standard advertised by the hotel, we expected a much higher level of service and basic comfort.

Unfortunately, we cannot recommend this hotel and would not choose to stay there again in the future.

THE AIR CON DOES NOT WORK. IF YOU LIKE A ROOM NICE AND HOT WHEN YOU’RE GETTING READY THIS IS THE PLACE FOR YOU. NO AIR CON IN ANY ROOMS WITHIN THE HOTEL, BAR AREAS OR FOOD HALL.

Everyone is moaning about this issue which by reviews has been like it for months, appalling from a big chain hotel. This is our 3rd visit and we will now not return. After complaining to the front desk they lied and said the filters need cleaning (didn’t happen and a lie). Complained to Tui and we had to hire fans from the reception €125!!! And claim back from Tui (14 day wait for refund). Massive let down as the food is good, the pools are good but the air conditioning unit not being repaired/upgraded as it’s inadequate it’s appalling. We are still here on holiday and everyone’s complaining, if you’re due to come, bring a fan!!! People are in the food hall with portable fans! It’s laughable!!

The hotel grounds are lovely and clean, and most of the staff were friendly and helpful. Unfortunately, there were several issues during our one-week stay. The biggest concern was the lifts. I was stuck in the lift three times during our stay. Wth my four-month-old baby with me. There was no air conditioning in the lift, and on the 3rd occasion when I used the emergency alarm for help, we were told over the speaker to stop pressing the button. When I raised this with reception, Orlando told me “lifts break” and proceeded to raise his voice at me, to the point where my partner had to intervene. I understand that mechanical faults happen and one of the first things I said to him was ‘I know this isn’t your fault’ , but being trapped three times is not something that should simply be dismissed. The air conditioning throughout the hotel was also very poor, particularly in the restaurant, where the heat was extremely uncomfortable. There were also long queues to enter the restaurant, sometimes around ten families deep, despite there being clean, empty tables available that staff were refusing to use and had blocked off. I would have been willing to overlook the air conditioning and restaurant issues. However, being trapped in a lift three times, with my four-month-old baby, and then being spoken to in such a dismissive and aggressive manner by a member of staff is completely unacceptable.