- Gran Canaria Holidays
- Meloneras
- Cay Beach Meloneras Bungalows
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Cay Beach Meloneras Bungalows
Spain, Europe
Meloneras
Caybech Meloneras is located in Meloneras, one of the most popular tourist areas of Gran Canaria: a privileged area known around the world for its exceptional climate. The nearest beach is around 300 metres away where you can enjoy a refeshing bath in the sea . Each Bungalow has a fully equipped kitchen and bathroom, sofa bed in the living room and a comfortable terrace with chairs and sunloungers to have a nice stay. Sports lovers can also enjoy our fantastic paddle court, minigolf area or ping-pong tables.Caybeach Meloneras also offers an special area for children and relaxing swimming pools.
Facilities
- Car park
- 24-hour reception
- Mobile phone coverage
- Wi-Fi*
- Laundry service*
- Bicycle hire service
- Hotel safe
- Currency exchange facilities
- Supermarket
- Garden
- *Some facilities may incur an additional fee
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
The Local Area
Tripadvisor Reviews
4.0 Very Good694 reviews
Excellent
32%
Very Good
39%
Average
19%
Poor
6%
Terrible
4%
Location
Cleanliness
Service
Value
Think carefully before booking !!!
Very disappointing experience – think carefully before booking
We have just returned from a week’s stay at CayBeach Meloneras, and unfortunately what started as a lovely holiday turned into a very disappointing experience.
The first two days were really good. There was a lovely atmosphere around the pool, the cocktails and food from the pool bar were fantastic, and the evening entertainment around the pool bar was also really enjoyable. It was exactly the kind of relaxed holiday atmosphere we had booked and were looking forward to.
Then, on the third day, everything changed.
The hotel suddenly felt like a ghost town. The area around reception and the pool where the pool bar was located was surrounded by security, and the pool bar was closed. We were given no proper explanation other than being told at reception that there was a “technical issue”.
This meant that there was no convenient way to get food or drinks around the pool. We had specifically chosen a self-catering holiday, so having to leave the hotel whenever we wanted food or drinks was extremely disappointing.
The restaurant was not a suitable replacement for what we had booked. The food was buffet-style and the drinks selection was very limited, with no cocktails. This was completely different from the experience we had enjoyed during the first two days.
We subsequently understood that the hotel had been taken over by new management and that the owners/staff of the pool bar were no longer being allowed to operate there, despite having run the bar at the hotel for around 14 years. We were also told there had been a major dispute between the new management and the pool bar team.
Whatever the circumstances behind the dispute, the impact on holidaymakers was significant. The pool bar and the people who ran it were a huge part of the atmosphere and, from speaking to other guests, clearly one of the reasons many people return to this hotel.
Without the pool bar and its staff, the whole atmosphere changed. What had been lively and enjoyable became extremely quiet, boring and disappointing. Many guests we spoke to were unhappy about what had happened, but there appeared to be very little communication or explanation from management.
I have contacted the hotel three times about our experience and have received no response. I have also telephoned reception, and was told that they would try to get someone to respond. I find the lack of communication extremely unprofessional.
It is incredibly frustrating to spend money on a holiday expecting the facilities advertised and then have a major part of the experience removed with virtually no explanation.
I genuinely hope the situation is resolved, because the hotel has the potential to be a lovely place to stay. However, based on our experience, I would not currently recommend booking CayBeach Meloneras. The difference between the first two days and the remainder of our holiday was enormous, and unfortunately it left us feeling that our holiday had been spoiled.
If you are considering booking, I would strongly recommend checking the current situation regarding the pool bar and hotel management before committIng
It seems the new management don’t care about their guests
Definitely wouldn’t choose to go there lots of other nice hotels near by
Review by Michelle W West Yorkshire, United Kingdom
Caybeach Holiday Downer
Arrived last Thursday and having a great time until this morning. Planned to spend the day at the pool and lunch at the Taste pool bar, only to discover it closed with security guards patrolling the area. From what we were told the hotel is under new ownership and Abraham and his colleagues were refused permission to open. The hotel staff are saying that this was as much a surprise to them as it was to the rest of us. They have offered alternative facilities via the main restaurant, but as I’m sure you will understand, if you know Abraham and his colleagues, it is not the same. Very poor show Caybeach!!!
Would never come back to this hotel
The rooms are quite nice and clean, we'd upgraded to a premium bungalow which was lovely. The staff on reception are lovely and very accommodating, however the rest of the staff not so much.
The hotel itself is running alive with cockroaches, they are everywhere and they even come into the rooms. There is absolutely no entertainment, not even music in the pool areas so there is no atmosphere whatsoever.
They are very strict with the rules, absolutely no inflatables in the pool, not even a ball to play with. No ashtrays around the pool, if they see you with one they will remove it and replace it with a plastic cup. You are not allowed to drink drinks or snacks from the hotel shop in the seating area by the pool. The snacks at the pool bar are very limited and not nice at all. People that order the food normally return it. The breakfast is very limited. They also don't do lunch or dinner so definitely don't do all inclusive. The main pool is definitely not heated and quite dangerous in parts. Another guest was holding to handrail to walk down the steps into the pool and the handrail snapped off and the guest fell down the steps into the pool and the lifeguard was more concerned with the rail than if the guest had hurt himself. The grate (pool guttering) that goes around the whole pool is not safe, my son stepped on it going into the pool and feel through it, again nothing was done. The paint around the edge of the pool is all cracked and peeling off.
The majority or the sunbeds are broken and unusable but left around the pool so you need to check multiple beds before being able to find usable ones. A lot of the sun parasols are also broken and only half work. If you want to use their pool towels, they are €10 deposit each towel and if you want to change them for clean towels they charge you €1 each towel. You also have to pay a deposit for the Aircon and the TV remote. I love Gran Caneria but would NEVER come back to this hotel. Which is a shame because I absolutely love the Ceybeach in Lanzarote.
Review by Andreetutt Gran Canaria, Spain
Nice hotel
I had a lovely stay in this hotel as a solo traveller. The room was very spacious with plenty of storage . Pool area is lovely . Food of a great standard with plenty of choice. There isn't much around the hotel but plenty of shops and restaurants within about a 15 minute walk.
Review by AlisonMarie21 Sunderland, United Kingdom
Customer care 5 stars
I cannot thank caybeach customer care enough 5 stars We are due to fly out in 2 days I had requested room locations due to medical needs and had a bit of mix up with streets and caybeach staff fixed it for us without hesitation . I will update once the holiday is over but a massive e 5 stars to customer service office team . Tracy
Review by Weecalum Glasgow, United Kingdom
