Riosol

Went from 08-15 Sept 2026 on my own. Arrived in the early afternoon and was treated very well straight away, reception staff were amazing. The hotel is obviously built into a steep cliff, there are levels, there are stairs, there are slopes but there is a funicular lift to all levels. I wouldn't say it is mainly suitable for mobility challenged people but it could be if you can get a room on level 1 - that would definetly be easy enough. I was Level 2 corridor 14 and a lovely cleaning lady helped me up to my appartment with my case and bag! Everyone at this hotel is so kind, reception, management, bar staff, resaurant staff, domestic staff, pool staff and even the gardners! So nice to me, chats every day. My room was a 1 bed apartment, huge balcony! Very clean, no complaints, maybe a couple of things could benefit from a bit of a cosmetic touch up but just minor. On day two I had a problem, my shower tray must have been blocked and when I showered the water over flowed and flooded the whole apartment, I reported to reception who immediately sent maintennance and domestic down to resolve for me which they did, I would never have known it happened and I got new bedding, new towels, everything. Top service. I found the buffet restaurant absolutely fine, not entirely to my taste as I am a lover of asian and indian cuisine but there was a great selection at all sittings and they seem to cater for everyone. No complaints at all. With being at the top the hotel has the best views in Puerto Rico, it has the sun from sunrise to sunset. Absolutely unbeatable. The main pool is good, great for families, there is a lifeguard, there is entertainment. However I opted to leave the main pool every day at 11am and go up a level to the VIP area which they call Island Of The Stars. You pay entry, get one free drink then any other drinks you pay for, regardless if you are all inclusive or not. A lot of people don't like this, personally I did not care, I was on holiday, I was out to enjoy my days, I had a fabulous comfortable double sun bed all to myself, absolute comfort. The pool up there is beautiful, private, adults only in VIP. Theres a bubbly jacuzzi type area and beds in the water, oh my it is something just relaxing in the there. The VIP bar staff were lovely, especially Joel who made me the best Jack Daniels and cokes and a whole load of cocktails, Joel was my favourite, he was so very nice but so was Omar and Massimo. VIP shut at 6pm which suited me fine for dinner from 6.30pm downstairs then either drinks and entertainment or back to my own balcony in the evenings. I met wonderful people, have fantastic memories and I have rebooked for next September again. Zero complaints from me, 10/10 - not every review on here is good, why I don't know, you can't please everyone I suppose.

We have just returned from a two-week holiday, staying in room 3125. This was our fourth stay at the hotel, unfortunately we were very disappointed by the condition of the property this time.

Although we enjoyed our break, we were disappointed to see how shabby and unclean parts of the hotel had become. The broken glass around the restaurant windows was still there, as it had been on previous visits. The pool area also appeared to need a lot of TLC, with a broken handrail and the pool itself in need of repainting. The amount of rust around the only lift was particularly concerning and, as a result, we chose to use the stairs instead.

The majority of the staff were very polite, friendly and a pleasure to deal with, with the exception of Paul, who I believe was part of the management team. He asked me on three consecutive days how our stay was and took our room number each time. I was unsure why he continued to ask when nothing appeared to be done about the concerns I raised.

On one occasion, as we entered the restaurant for breakfast, he pushed a pen and questionnaire into my hand and asked me to complete it. I declined, but he then pushed them back into my hand. I found this quite inappropriate, particularly as we were about to eat breakfast and I did not want to be handling a dirty pen. I would have been more than happy to complete the questionnaire on our way out of the restaurant.

Another issue was the number of very young children wearing life vests and constantly bobbing around in the main pool. On several occasions, this made it difficult to swim. In our opinion, young children who require life vests should be using the smaller pool, particularly when the main pool is being used by guests who want to swim properly.

As a result, we ended up paying an additional €25 per day to use the VIP pool area, simply so that we could enjoy some peace and quiet.

We also paid an additional €15 per night to hire an air-conditioning unit for our room.

When you add up all these additional costs, we feel that, in hindsight, we would have been better off booking a higher-standard hotel in the first place.

It is disappointing to say that, despite this being our fourth stay, this will most likely be our last visit to the hotel unless significant improvements are made. We have previously enjoyed our stays, which is why we continued to return, but the standard of the hotel on this occasion was simply not what we expected