H10 Rubicon Palace

Excellent stay, staff very friendly and helpful. Food excellent and plentiful. Table service in the bars with branded drinks. Would definitely recommend!

We stayed 13-23 Sept on all inclusive privileged package. The room overlooked the sea, the room was cleaned daily and turn down service every evening apart from two. The mini bar was restocked with drinks and snacks every day apart from one. Nothing to complain about. The food was excellent and plentiful in the privileged dining room, Japanese and steak house. The staff were very courteous and helpful. I would recommend the privilege package. The hotel is a 50 minute stroll along a coastal path, a lovely morning walk and then a beer by the harbour. The local bus runs every 30 mins at a reasonable cost or 5 euros for a taxi. The path is also well lit in an evening. The transfer from the airport is more like 90 minutes due to drop off/pick up at other hotels. I was concerned before going because of some negative reviews, ignore them.

We had gone to this hotel as we were meeting friends there who had had a recommendation to go, still trying to work that one out! On arrival it looked very nice. We had only gone for the basic package as this is what our friends had and we felt it would be nice to all eat together etc. The daytime snack bar was like a Butlins style affair with long queues of people in a lacklustre hut on stilts in the middle of the pool, you gave your order to one person on your side of the bar, they relayed it to a person on the other side then that person asked you again what you wanted, all very confusing and all the while those two members of staff carried on their convo with each other, effectively ignoring the guests, though at times we felt like inmates. We went for drinks to the Piano Bar before dinner but sadly it was very difficult to get served, waiters avoided your eye and if you asked them for a drink they would invariably say it was not their area and a colleague would serve you. We hoped for better luck in the restaurant but again it was usually a huge ordeal to get anyone to serve you a drink, especially if you got the little middle aged guy who seemed to take against Brit tourists like us. The food was mediocre at best and and the whole atmosphere was one of a canteen, filled with screaming kids and everyone milling round bumping into each other desperately trying to find something edible. Top tip, if not travelling with kids pay for the upgrade and go to adult only restaurants. We were allowed some meals in the a la carte places whilst there and the experience was so different with lovely service and super food and drinks. Also if you pay for the Privilege package you get a nice area where you can actually get a drink as you serve yourself, imagine that. Towards the end of our stay we had booked a meal at the Steak restaurant with our friends as this was allowed within the basic package. It was not the most appealing setting, being used as the snack bar during the day with outside toilets and a smell of chip fat inside the venue. The meal was not great and both myself and my husband were very ill after eating there, so ill that we feared we would miss our flight home and just about made it. We heard afterwards from another family that one of their party had also been very ill after eating there. We told the Reception but their attitude was Well no one else had been ill. The general culture of the place was not very friendly, some staff were lovely as with anywhere but the majority were arrogant and seemed to prefer the Spanish and Italian guests of whom there were many. Would not go back, for all of the reasons above.