Nixe Palace

We are astonished that this hotel has 5 stars. It is located in the middle of a run down town with very little to offer. There wasn’t too much of an atmosphere to the hotel. The staff seemed to show little interest in some of the issues that went on. The rooms were nothing special and seemed like a Premier Inn in size and very expensive. We didn’t believe they were value for money. On the whole, we felt the cleanliness was dealt with round the pool when people were out there. It would seem more sense to have it cleaned the night before. One morning there was vomit around the pool and cigarette butts all over the floor. The noise level was unbearable on a couple of days when a large group descended for a wedding. They crammed the very small pool and were drinking and smoking giving no consideration to others. Management were informed but the bar staff seemed to show little interest. The sun beds around the pool were extremely crammed in which was not acceptable in my view. Smoking was taking place all round the outside spaces of the hotel which I think should be flagged up. The access to the beach was not fully explained before our arrival and was 49 steps down and 49 back. All it mentioned was that access was an issue with no more explanation. The breakfast was very disappointing with warm milk and juices. Some of the staff seemed totally disinterested with the problems and some food was served cold.

We regularly stay at Nixe Palace, and this time it was brilliant as always.

In this review I’d like to mention the help I received with a lost item.

I had a delayed parcel that arrived at the hotel after we had left. I thought it would be a nightmare to organise forwarding it to England, but it was surprisingly straightforward and easy using the system the hotel works with - Forgate by Asven. (I entered my address online, paid the postage and service fee, and UPS collected the parcel directly from the hotel).

Although there were some custom-related delays along the way, Forgate dealt with everything promptly and efficiently.

As a result the parcel arrived fairly quickly and without any issues. Excellent service throughout.

We had a brilliant time here. We stayed for three night and the hotel was beautiful. The location is itself wasn’t in a lively area which could be good for those who want a relaxing holiday. For those who want more entertainment it’s about 15 mins away from most good places and Ubers were cheap. We paid for breakfast which worked out cheaper to buy for all days and the choice of food was delicious. The pool is small but was perfect for us who just needed an occasional dip when the weather was too hot. Great sunlounfers and free beach towels to use. Good choice of bars and restaurants to visit too. Would go again