Gran Melia Palacio de Isora

Stay away. While the staff by and large are pleasant, management has no clue. Upon arrival the attempt to upsell their red level was shameful. It really was. Typically when I check in for a longer stay (this was seven nights) I receive an upgrade. Certainly that’s been my experience at true five star properties. Our first night was interrupted by a cricket that we thought was on our balcony. It took the hotel 45 minutes to respond and all that was done was a quick spray of the balcony area which ended up making the entire room smell of the spray. The sound did not go away and we were told that the spray took time to work. Foolishly we believed them. In the morning I went to the front desk and was assured the matter was being dealt with and taken care of. I checked back later in the day and received the same assurance. Second night, same sound. The cricket was actually in the ventilation of our room. We were taken to an accessible room to sleep, mattress was almost on the floor! Later the next day we were moved to another room. I engaged with the front desk and asked to speak to management. That NEVER happened. Guest relations engaged but not management. I asked for the two nights to be taken off the account, since I didn’t get what I bargained for, a clean room that was insect free and quiet. Should have been simple. That did not happen. I was told I was given a better room which I was not, unless a cricket free room is what they consider to be better. Forgot to mention, before we left the room with the cricket, it came out of the ventilation and we killed it. Showed the dead menace to the staff (guest relations)and played the videos of the sound in the room from the non paying and noisy guest. I still have the videos and the picture. I guess this sort of thing is not something that management felt they needed to address directly with me. They lost my business and they don’t deserve yours! Stay elsewhere.

We booked this hotel fairly last minute and were delighted to secure a Red Level room which is the adult only concierge level product. Red Level includes adult only pools, club room and adult only breakfast area. We were so.d an upgrade on our package at check-in from Room and Breakfast to half board with the option to select either lunch or dinner as part of the package. In hindsight we should have maybe checked the prices at the various restaurants because we did end up paying slightly more via the package. The hotel is immaculately clean and well maintained and the staff members are expertly trained and clearly customer focused. We travelled during Summer vacation period so there was an abundance of children in the restaurants but that’s our fault for travelling in July, never again! Our room was newly refurbished and very quiet, a really relaxing week of rest and relaxation. The stand out staff members for us were Jose and Hugo who were professional and helpful throughout. We would definitely stay here again.

Hotel for Half board you dont get any drinks for your dinner but we payed £2000 Each i cant Fault the hotel but entertaintment 7.30pm kids disco then a solo singer at 9.30pm till 10.45 pm or a show but its poor for a 5 star hotel Buffet is good at breakfast not so good at dinner to go to outher restraunts booking on App is not working they should change this let reception book for you because everyone is complaining they can not eat in diffrient restaunts the infinity salt pool is warm the kids pool is warm so nice i had a good holiday very disspointed entertaiment depressing