Hollywood Mirage

The reviews on this hotel made it seem a lot worse although my experience wasn't the best. I came here around nearly the end of July for a week. When we first came into our room. It wasn't that bad at first, it kind of felt like I was in a hospital but I didn't really mind. I saw white stains on a chair and that disgusted me. Later on in the day I realized that little tiny looking ants were crawling on my phone. I told my sisters and they thought I was joking. Later on we looked at the counter and LOADS of those tiny bugs were on the counter crawling around. I got freaked out as some were also crawling on me and I quickly sprayed them with the roach spray that comes with the room. We sprayed the whole counter and we didn't see them again thankfully.
The shower is easy to use. Although sometimes while I'm showering, baby roaches come out from some where. The amount of baby roaches I had to kill, to the point where I felt guilty.. The sink is right in front of the toilet and it makes the bathroom tight in space. I put a chair in front of the door every night before going to sleep because I've heard the amount of robberies this hotel had. The breakfast is crowded, I was barely able to find a table. People bumped into me quite frequently too. The pool isn't bad but please don't go into it if you have a light colored swim suit because it absolutely destroys it, I don't know what it is but it dyes your swim suit yellow.. My favorite 2 swimsuits were destroyed and I was very upset. Not to mention the security, they don't give you bands for your wrist so anybody could literally do anything. Not to mention the lack of security cameras. I don't even think I saw a single one anywhere and if there is one, it must be in the most useless place. Do I recommend this hotel? I'm not sure.

We have been to his hotel three times for a meal when we have stayed in Los Cristianos previously. It was always first class with some good entertainment too. July 2026, decided to pay another visit & was so very disappointed, it has gone downhill dramatically, we always had a great meal with waiter service, everyone was well dressed and there was a great atmosphere. This time there was a help yourself buffet service, a very poor selection,, all hot meals were stone cold with very little choice of food. Most people were in their swimming attire or shorts & tee shirt, we saw someone coming back from a nearby restaurant with takeaway pizza & chips, which I’m sure was preferable to what was on offer. Unfortunately we paid for this dire experience before we realised the changes and the downward spiral the hotel has taken. It’s listed now a three star but I have only given it one star because I had to.

This is our 2nd stay at the Hollywood, we stayed in 2024 it was perfect however this year the apartment we were given in the White House was not a patch in our previous one. Holes in the wall peeping out behind the chest of drawers obviously removed previous socket and left it, aircon in main bedroom leaked it was fixed quickly, a light had been removed in main bedroom and just left bare, shower in main bedroom was so scaled it had barely any flow, clearly been a flood from upstairs at some point and redecoration needs to be done on the stair well within the apartment. We moved in on the Monday for two weeks, in that time we had towels changed 3 times and the beds apart from those 3 times the cleaner didn’t show, I found this poor for a two week stay, it needs a deep clean.