Blue Sea Puerto Resort

I'll start with the good, the food was lovely and a lot of choice. We had picky eaters and every day and night we found something and desert and sweet for kids is a great touch. We ate out two nights but that was a choice. Drink has everything you need and the €1 for a cup is a great idea. Staff so friendly especially restaurant staff, not all speak English so please don't think they're rude. The lion king show and animation team are amazing. Staff at reception so welcoming and accommodating when we checked in late and close to restaurant closing time. Location for us was great, some bars, restaurants and shops right outside. Free shuttle bus to promenade but 15-20 min walk down the famous steps if you fancy a stroll. Rooms great sizes and the option to use the other hotel across the road was great. The only bad thing which I think could easily be fixed is there was a lot of broken tiles in the swimming pool and my son cut his foot, please fix them as they're in the small child pool and on the walking slope to the main pool. The only other negative is the speaker system is not very loud for evening entertainment so if you're sitting at the bar it's hard to hear the shows and bingo. I'd definitely come again and would also like to thank the amazing life guard who was so attentive and helped my son with a plaster. Massive advantage to this hotel is no sunbed wars, good choice of food and drink and the location in the absolutely stunning PDLC. You have captured my heart and I'll be back.

DO NOT BOOK THIS HOTEL Extremely disappointing. This is NOT a 4 star hotel.I honestly regret booking Blue Sea Canarife Palace. What we experienced was completely different from what is presented on the hotel’s website and in the photographs. The biggest problem was the smell. Our room had a strong, persistent smell of mould, and the carpets were extremely old and deeply impregnated with an unpleasant smell. The smell was so strong that it was difficult to stay comfortably in the room.The furniture and the overall condition of the hotel are extremely outdated. Everything looks old and tired. In my opinion, this hotel is nowhere near a 4 star standard. I would give it 2 stars at most. The bathroom was also unacceptable. There was a strong smell similar to a public toilet, and the bathroom did not give us the impression that it was being properly disinfected or maintained. The food was another major disappointment. The quality was average and the choice was very limited. There was very little variety, and after a few meals we were already tired of the options available. Customer service was also disappointing. Some members of staff were extremely rude and unwelcoming. The only staff members who really stood out positively were the cleaning ladies and the staff at the pool bar. The restaurant manager was particularly unpleasant. She was extremely strict and made the restaurant experience uncomfortable. On one occasion, I only wanted to get some hot water for a coffee and was told that I had to queue with everyone else, even though I was not taking any food. The coffee was so poor that I eventually went to a local shop and bought my own coffee.If you are travelling with children, do not expect much entertainment. There is a small children’s pool, but there are very few activities for kids. For a hotel advertised as 4 star, this was very disappointing.Another serious issue is the difference between what is shown online and what you actually receive. It appears that the Blue Sea complex has different sections, including renovated and non renovated areas, but this is not clearly explained when booking. The photographs shown online do not reflect the condition of the room and facilities we experienced.The hotel also feels very Spanish focused when it comes to communication. Spanish is clearly the dominant language, and as international tourists we sometimes struggled to communicate properly with staff.There were many other problems during our stay, but this review would be far too long if I listed everything.The good points were the cleaning staff and the pool bar staff. They were friendly and helpful.But overall, this hotel needs serious renovation, better cleaning and hygiene standards, better food, better customer service and much more transparency about what guests are actually booking. DO NOT TRUST THE PHOTOS ON THE WEBSITE. DO NOT EXPECT A 4 STAR EXPERIENCE. Based on our experience, I would rate this hotel 2 stars at most.I would not return and I would not recommend this hotel to anyone looking for a comfortable 4 star holiday.

Just got back yesterday from a 10 night stay at Bluesea resort and can hon stay say we had the best family holiday was bit worried after reading some reviews but I could only find 2 negatives so I’ll start with them we stayed at the Canarife hotel part of 3 which you can use all pools , restaurants and restaurants entertainment and amenities at all 3 but firstly the entertainment was a bit standard although the team work really hard and encourage you to take part and get involved shout out to sabina especially the 2 nd being that you are not allowed any pool toys ,inflatables , floaties or balls which was bit disappointing as my children look forward to these days in the pool having fun and I have never come across such strict pool rules the life guard would literally blow his whistle at you if you walked on grass or flipped into pool but children were getting a little bored anyway that’s the negatives now for the positives we were in a superior room with balcony on the 5 th floor and the room was so big and clean with lovely furniture and decor ,with the most amazing views on a large balcony seeing the sunrise /set and mount tiede We did after the 5 th night at about 4 in morning get woke by water leaking from ceiling but when spoke to the reception desk they were so helpful and offered for it to be fixed which they couldn’t so moved us just 2 doors down to another stunning spacious really clean pool view room All the staff were so friendly and helpful although not all speak good English but In and around the rooms , pool and hotel are spotless you can smell and see how clean everywhere is and staff are always cleaning The food options were so good I’ve never ate so much on a all inclusive as was so much good variety Breakfast had full English options with fried , boiled , scrambled and omelette eggs along with cold meat n cheese breads , pastries ,chocolate fruit , yoghurt even pancakes Lunch and dinner had always something to choose and snacks thro out day were hotdogs burgers chips nachos n cheese Fruit biscuits and ice creams also offered at certain times throughout day You won’t go hungry I think the 1Euro deposit for a cup is great idea as stops all the rubbish / smashed cups around pool and makes it easier on staff who work hard behind the bar The hotel is great location with shops supermarket bars n restaurants n clubs close by And loro parque zoo only being 10 min away is a amazing day out well worth visit there is a free train which stops at the centre which is about 20 min walk away which also has a gorgeous location called Costa Martinez only 6euros each stunning views and pools and includes sun lounger there is also shopping centre and mc Donald’s there Agatha Christie steps are a lovely part of history and nice to walk down maybe not as nice on way up but there is a Chinese called jade verde there which we found really nice Siam park although being over hour away is good day out and I’d say swim shoes are a must if going Thank you for a enjoyable family holiday with amazing memories made to last forever we would defiantly recommend and would love to come back We loved it thank you