Landmar Costa Los Gigantes

There were 7 of us in total, 2 grandparents, 2 parents and 3 children (10,8,7) we stayed 4th-14th August 2026, the hotel itself is nice enough and the room was ok. It was a bit far out from the main centre and about an hour from the airport. There was a steep walk down into the marina (and a very steep hot walk back to the hotel too.) where we took a boat trip for a couple of hours at 30 euro per person. The pools are 1.4 metres deep from the smaller pool and 1.35m deep for the larger pool. There is no shallow end for kids who can’t swim. Both pools were really busy as expected during an August holiday, but the smell of pee whilst in the pool was strong in the afternoon! The lifeguard on the side of the pool, I was sure was asleep for a great deal of the time. Our kids all loved the pools though. Mealtimes: hot food is supposed to be hot, none of it was hot. Staff were shattered as there clearly wasn’t enough people on shift. They were tired and grumpy. I think we saw 2 members of staff who were happy and joked with us, the rest all had a resting grumpy face on. For a hotel with over 500 rooms you would expect more than one egg station for breakfast! Breakfast opened at 7.30am and you would expect freshly cooked bacon - not so. Cold undercooked unappetising bacon and sausages. Lukewarm at best. Eggs fried sunny side up, were cold and crispy underneath presented on the dish and still had egg white snot! The queues were long. Some of us made use of the only microwave that was available for all of the mealtimes. In the bars the queues were just too long, and finding seats outside for the evening entertainment were a bit hit and miss. There is work ongoing to fix all of the cracked and broken tiles on the main drag, but it looks like a never ending job for the workmen. The lifts to all levels worked fine throughout our stay. Reception staff were friendly and helpful. Staff who serviced our rooms did not leave coffee pods everyday and required chasing, our shampoo/shower gel was not topped up either and on occasion we were a towel down. So overall not the best stay. I would say 2/5. It felt like groundhog holiday as not much to explore of an evening or daytime within easy walking distance, so very samey…

We stayed at the end of July for 14 nights. Family of 3 with a 10 year old. Check in was ok, bit of a mission finding the room but we booked an ocean view and we were allocated room M223.

Room was lovely, had the older shower over bath but room was large clean and had loads of storage. Air con in room is old but it does work ok, we would of liked it a little colder but it was comfortable and both bedroom and lounge had aircon with different controls which was nice. The cleaners are great, the whole hotel is so clean the gardeners are busy tending to the plants and tidying up fallen leaves. Its a super clean resort. We stayed by the main activity pool for our stay minus 1 day on the Bali beds at the other pool. The activity is pool is nice even during peak season we never had a problem getting sunbeds at all and even till 11am there were sunbeds about. You might not be able to get a huge chunk together but we only needed 3 so was no bother.

The reef pool bar stinks, like gag worthy, how they work behind there all day baffles me it smells like sewerage almost every day. So don't plot up too close to the bar. But the self serve is no problem, we read the reviews and we took our own cups as they only have paper cups there.

There is also one obnoxiously loud speaker at the reef bar, honestly they are speakers plotted around you can see them the rock speakers but none of them are working, only the one by the bar, really lets it down would be nice to have low level music playing all day around a pool, we are on holiday after all. Couldn't hear music at all at the other end of the activity pool, really could do with investing in some music system for he hotel for the day time hours.

The entertainers, there were loads but they lack the personal touch in my opinion. After doing family holidays for years now we normally know their names and they would know ours but you don't get that here. Really lacks that personal touch. The activities are often cut short when the entertainers get bored as well it felt like watching the archery and darts they would just say of time to go do something else now and pack it away. They do the water mat which is a fun and then there is an inflatable slide that comes out sometimes too.

We did use the minigolf and high ropes when we were there and that was a lovely touch. The food was lovely, no issues there the restaurant buffet was super good variety over the week, it did repeat for the second but that didn't bother us, the worst night was Sunday for international night, we did get 3 al la carte bookings with our holiday, we went to bones twice and Ciao once. Bones was much nicer, but don't get the steak get he beef short ribs, oh my they were delicious! Didn't really rate Ciao, the pizzas were nice but the flies that night were dreadful, they know there is a big issue with flies, but there is no bug light which would be a perfect addition. The activity pool lacks a decent food option the OLA snack van is alright but there's a vacant restaurant behind it just wasted, would be much better to have few food options there. All we saw was new mattresses coming out of it. Sunset bar in the evenings is lovely we never went into the Broadway, i didn't like the idea of being inside when it was so nice and cool outside. So we had live music outside in the evenings. We could always get a table outside and the sunsets there are lovely.

Best person to serve you is Leon, oh my what a lovely man! Thank you Leon

Overall the hotel is huge and I feel it really lacks the personal touch that we've experienced before. Let the entertainers just walk around and chat to the guests at their beds. Sort the speakers out, Have some food with seating at the main pool. Sort out the dreadful smell at reef bar. Escort new arrivals to their rooms.

Hate the segregation of the Landi stuff too, not a fan of that. But there are hacks to it, get your kid to find a friend with the green band and then they'll get the whippy ice cream. And they leave the pink prosecco out at the reef bar which is for Landi only but they don't check, and thats lush so i had a fair bit of that.

There are some nice walks nearby but its very hilly and there's not a whole lot nearby. We did the Teidi jeep Safari day out and that was well worth the money, lovely day out.