Kleopatra Arsi Hotel

Unwelcomed by ALL staff On entering we wasn’t spoken to not even to say hello, just pushed a piece of paper under our noses and put an all inc band on and given a room number to find the room ourselves.
Room was extremely tired the whole hotel lacked maintenance The bathroom stank in the morning and it was hard to enter to wash and clean teeth. No safe in the room White sheets were grey and towels that had previous stains on them so had not been washed properly Our towels were only changed once in a week despite asking. Toilet had a massive hole in the side which was black inside- pic provided . Sinkin bathroom was full of unwashed old scum. On arrival we already felt that we had made grave mistake being there. Food was unmarked and not in English so you didn’t know what you were eating, Never saw a heater for keeping food warm. You couldn’t even make toast in the morning, although there was COLD fried and scrambled eggs. Food was not continental for all visitors. If your British you were not catered for and at times food was inedible and reused. My diet consisted of bread and jam for breakfast and salad both lunch and evening meal. All inclusive drinks we very limited and standard of drinks were poor Pool was cold and was never once cleaned or tested for the whole week. Staff were really unwelcoming and rude, didn’t even crack a smile and say hello and kept trying to take your plates and glasses before you had finished your meal or drink or put your fork back on the plate.
While they were so intent on cleaning the dining room maybe if staff made half an effort to say hello then it might have helped for customer service. We were constantly looked down on and made to feel outcast throughout this holiday. There was one other British couple staying here at the same time whom also had the same issues. We paid extra to stay at this hotel but we quickly regretted this. This hotel has NEVER seen 4* and I have been in better 2*. if you are British don’t book to come here you won’t be welcome

My sister and me stayed at this hotel in April of this year . the staff were amazing .from reception to bar staff .cleaners .nothing was to much for them .they were amazing .i would recommend this hotel .to any one .and I would gladly stay there again .not far from beach .and plenty local places to eat .so cleopatra arsi thankyou so much for my stay from Linda and Jackie brown .