Cornelia Diamond Golf Resort & Spa

We came to celebrate my sisters 60th birthday . From day 1 we had the best week . All staff went above and beyond to look after us and especially Gul (Turkish lady) looked after us . All staff polite and friendly . Grounds and pools were lovely and clean . Pool bar and restaurant was really nice . Rooms a little dark and no outside light to sit on the balcony in the evening. Plenty of clean towels provided . Mini bar and snacks replenished daily . Pier was lovely and again staff worked hard . This is my sisters 4th time returning and we came on her recommendation and we will be returning . Thanks for a great week :)

My family and I have stayed at Cornelia Diamond 14 times over the years and have spent well in excess of £50,000 with the hotel. Until our most recent visit, we had always held the hotel in very high regard and recommended it to many friends and family. Sadly, this holiday ended in unimaginable tragedy when my husband lost his life by drowning. The trauma of witnessing such an event and dealing with the aftermath was devastating for our family. Throughout this incredibly difficult time, the Guest Relations team showed exceptional kindness, compassion and professionalism. Their support was invaluable, and they deserve recognition for the care they provided. Unfortunately, our experience with the reception team was very different. After my husband's death, we were initially informed that there would be an additional charge of €360 per night for my two sons to have a room at the hotel. This was then reduced to €100 per night if they shared my room. We paid for the first night and were subsequently informed that they could stay until our original departure date at no additional cost. However, when we checked out two days earlier than planned, despite the circumstances, my family were challenged over a €200 room charge. We had vacated our room two nights early and did not request any refund for the unused accommodation. Just before check-out, I also received a telephone call asking whether my husband was in the room so that his bill could be settled, despite staff being fully aware that he had passed away. On another occasion, while questioning why we were leaving early, a member of the reception team appeared to be laughing or smirking. Whether intentional or not, it was deeply upsetting given the circumstances. At a time when we were grieving the loss of a beloved husband, father and grandfather, we felt there was a complete lack of empathy, sensitivity and understanding from the reception department. Their actions made an already unbearable situation even more distressing. We also requested a written apology from the reception team regarding these incidents, but to date we have received no response. I never imagined I would be writing a review like this after 14 visits. However, I feel it is important to share our experience. While the Guest Relations team represented the very best of the hotel, our interactions with reception during the darkest period of our lives left us feeling profoundly disappointed and let down.

This is my 6th time at this hotel and we always have a great time. If I could add any suggestions to improve the experience, it would be 100% be to improve the night time entertainment. In September when we come, the average age group is 30-60, and predominantly English, so maybe some music from 70’s, 80’s , 90’s would get it going of a night time. Maybe throw in the odd fun karaoke night. Apart from that, we love everything about this place. I would rate it a good 4/5, but the entertainment is the only thing preventing it as 5/5