Granada Luxury Belek

Great trip our 2nd time visiting. Perfect for families. Went over and above to celebrate birthdays and anniversaries.

We have just returned from 10 days at this hotel and it sadly wasn't for us. The hotel photos make it look amazing and as a spectacle it is grand. Looks are deceiving sadly, it is poorly laid out and cannot cope with being busy. They desperately need another buffet area to dilute the chaos of every resident trying to claim their food at the buffet within a snapshot window! We have been lucky enough to have stayed in all inclusive accommodation in Turkey and in Belek area too, Egypt and all over Europe during high season school summer holidays with our 3 children, as well as 3* hotels around the world. Had this been out first experience of this type of holiday it would certainly be the first and only time we do this type of holiday package.

Rooms 2/10 We were "upgraded" on arrival to large family room and told multiple times at check in; "you will like it's upgrade you will like", the room was large enough to accommodate us comfortably and clean. We were happy initially, although it meant we were a 10min walk from the hotel the only buffet restaurant for breakfast and evening meals which was absolutely fine. Our room location was next to all the vast main pool which looked great. As a family we aren't into late nights and long nights drinking(yet) so we were ready to go back to our room for bed after main entertainment show at 22:30. We had to endure the heavy thudding bass of the post show Poseidon Bar rave parties until midnight. This would have been doable had it not had to compete with the happy hardcore beats of the funfair music. Combined sounding like some deranged bassy sound clash. We managed until 3rd night before it was too much. Asking to change rooms to somewhere quieter. The manager advised we had an upgrade and so would have to downgrade to what we paid for and face the road to avoid the loud sounds. We were more than happy with this option as we were tired and grumpy. The standard booked room was small but comfortably manageable especially as we could no longer hear the bass of the music. However, the walls were paper thin so we were woken every night by people getting back late, toilets flushing, babies screaming and overtired children kicking off, overstimulated adults furious at tired crying children and what sounded like herds of elephants running up and down hallways, slamming doors and ringing the doorbells.

Restaurant 2/5

The main buffet restaurant was chaos. We tried early and late, and it was still too much, noise, volumes of people and trays of food none of it really going with anything else around it. There were no rules here, kids on roller blades, kids on electric mobility scooters "they let u hire these here", adults wearing pool towels at dinner, kids losing their tempers, adults losing theirs at the kids, and onslaught on the senses and not in a fortuitous way. When entering the restaurant there is no "meet and greet", let's find you a table. You have to walk through all the food serving areas which is always busy with people trying to pick their food. It is a people traffic jam or carnage. Finding a table is a nightmare due to the chaos combined with the poor layout overall of the restaurant set up. The majority of tables are inside, there were a couple on an outside narrow terrace which has openings to the pool. They do not have multiple restaurants here that are accessible as part of your ultra all inclusive package. There are a handful of civilised eateries available at a charge. At guest relations we were advised an"a la carte" booking would be €50 per person, plus drinks. Their version of "other" everyone can eat at are themed areas, where you sit, but still go into the main chaos of the buffet restaurant with no table service. We were offered one "free" booking at the "al a carte" steak restaurant where the food was really nice and was the only night where we were not faced with hot bothered overwhelmed furious members of the public, arguing and shovelling food in.

Serving Staff 4/5

Overall good. Lots of them who were trying hard given the pure volume and speed of people coming and going. Pool side and main bar drinks service was intermittent, even with tipping every drink, which was a shame.

Guests at this hotel, in the main, seemed to be adverse to waiting their turn at reception, bars or in buffet, lots of grab what you want, barge past and go. Often the crash of smashed plates was heard in the main buffet from all the pushing and shoving. This was not a cheap holiday and we thought we had researched it well, I saw too many upset people there to believe that so many rated this place 5*. Or experience has put us off this type of holiday in this location going forward which is a real shame.

We stayed at this hotel for the second time.Its a lovely hotel with lovely interior and spacious rooms.Its not on the beach but a 3 min bus ride from the hotel which leaves constantly and didnt have to wait at all.The entertainment is good.Theres a lot of walking as you pass through a tunnel to get to the pool areas.Most of the slides are for over 16 so be prepared. There is alot of food choice and bars everywhere but no waiters on skates to serve.The bars are very close and so many of them.There also isnt a pier at the beach for people to junp into the sea.