Kaya Belek Hotel

Rooms were dingy and lighting was poor. Bathroom was dim and the extraction did not work. Shower leaked. Towels threadbare. Pillows poor as we had to ask for more pillows. Bedding didn’t fit correctly and the mattress was very uncomfortable. We did move rooms which was marginally better due to the bigger balcony. The laminate floor was lifting.

Hotel is very tired looking and is dated. The majority of the staff were miserable and in some instances rude.

The noise levels were horrific due to alcohol consumption and they were far too many male groups.

There was a massive language barrier with the majority of staff and the food quality was poor especially for the evening meal in the main restaurant.

Hand rails on stairways were wobbly and dangerous.

There were many broken floor tiles around the pool area and the paint work was chipping off.

Sun loungers were broken and the cushions were dirty and didn’t fit properly.

The parasols were extremely hard to put up and some were broken. The cleanliness around the pool area was poor as no one swept or hosed down around the sun beds. The bins were filthy.

There was a threshold the you walked on to enter the pool area from Restaurant level 0 and this is a massive trip hazard as the metal part has lifted and has come away.

Restaurant staff being watched constantly by management.

There was no greeting in the restaurant from the managers that were standing at entrance and the staff were not very attentive or in some cases not interested due to poor management.

There is only one toaster for the whole restaurant and the control settings were broken. The ladies toilets around the hotel were not that clean.

After visiting the hotel twice in 2019 we were expecting a similar experience, which is why we went back. How wrong were we…….

We would never visit this hotel again.

This is not a 5 star hotel! Possibly 2 at best! Stayed for a golf holiday and will never go back! Rooms full of mould, damp, damage and peeling wallpaper, ONE beer selection in the whole resort and that was a local draft beer which was sometimes un drinkable depending on which bar you went to! The”Irish” bar is a dark 1970’s style room with a couple of sofas and no working bar and one tv that had no English channels. The food was poor to average at best and gave a few of our party the Brad pitts causing them to miss an expensive round of golf and having to dispose of an equally expensive pair of underwear! If you’re looking for a golf holiday in Belek I really recommend you avoid this hotel how any company can sell this as 5 star is beyond me and should be forced to stay for a week the selves!

Thank you very much Sefa Kaya and he’s team shagat other stuff We will come back definitely. For golf best place