Havana Hotel

Great location and friendly staff, but severely let down by poor amenities and organization

Transfer & Arrival The transfer from Antalya Airport takes about 1.5 hours. Upon arriving at 10:30 PM, I was immediately told there was no room for me and that I would be moved to another hotel. I refused, and within 15 minutes they miraculously found a room—though I had to move to a different room the next morning anyway. After a long day of travelling, this was incredibly stressful. The last thing you want on holiday is wasting a morning changing hotels and unpacking. This is a well deserved hard earned break, this is our time. Furthermore, there was no welcome pack, no information on meal times, and absolutely no arrival snack or water. I was told that because All-Inclusive ends at 10:00 PM, I would have to pay for a drink. Interestingly, I later found out the coffee vending machine by the pool runs 24 hours, but no one bothered to tell me. Rooms & Cleanliness The rooms are clean but desperately in need of updates and repairs. The bathroom was a very tight squeeze, and the shower had mould. On the positive side, complimentary slippers were provided. I chose to only have my room cleaned once because the cleaners left my patio door unlocked afterward, which felt like a security risk. However, I was provided fresh towels quickly whenever requested. Food & Dining Experience The dining situation was highly disappointing: • No Food Labels: None of the dishes are signed. I had to ask what the food was at every single meal. • Limited Choices: There are only ever 4 hot options. Breakfast had freshly made omelettes on three mornings, but otherwise consisted of basic boiled/scrambled eggs, hot dogs, salad, and pastries. Salad and dry cereal. No bread, only sliced baguette. No toaster machine to make toast. Lunch and dinner always consisted of rice, a vegetable dish, a basic salad bar, and just two meat options (fish or chicken). Dessert was limited to one type of cake and two types of mini truffles. • Short Meal Times: Breakfast is 8:00–10:00 AM, Lunch is 12:00–1:30 PM, and Dinner is 7:30–9:00 PM. Because the windows are so short, everyone rushes in at once, creating a crowd and rush for a table. • Dining Environment: Avoid the seating area adjoined to the main restaurant. The staff throw cutlery into metal trays and stack dishes there with zero consideration for diners—the noise is deafening and feels like a school canteen. There is also no table service for drinks; you have to physically leave the dining room and go out to the pool bar to get a drink. Drinks & Entertainment The pool bar is the only bar on-site. The local red and white wine is decent, and they have standard fizzy drinks (like 7Up), but the spirit selection is very limited (for example, there is no rum). Turkish tea and beer available. As for entertainment, there is absolutely nothing to do here except for a Turkish Night held on Wednesdays. Pool, Gym & Beach • The Sunbed Crisis: This hotel holds roughly 180 guests but only provides 45 sunbeds which I find incredibley baffling??? They are packed together so tightly and regimentally that I literally had to stand on my own sunbed just to get onto it, or awkwardly shimmy along the very edge of the pool. • Hotel Amenities: There is a gym, massage services, and a Turkish bath available on-site. Towels. 10 euro deposit. • The Beach: Located about a 10-minute walk away. Be aware that it is not a sandy beach—it is made of huge stones. You will need to hire a day bed or bring a folding chair. Staff & Location The staff were the absolute best part of this hotel. The boys working the restaurant and pool bar were incredibly polite and spoke enough English to greet me warmly. Some of the other staff spoke no English at all, which made communication frustrating at times. The location of the hotel itself is great—it is close to the beach and a lovely promenade filled with bars, water sports, and local shops selling copy handbags, perfume and typical goods. Destination Note Kemer itself is a lovely little place, but it is very heavily oriented toward Russian tourists. I barely met or heard any other English travelers during my entire stay. Summary While the weather was beautiful and the hotel is in a good location, the poor amenities, rigid sunbed layout, and substandard food completely let the holiday down. Would I go back? No. Missed Potential This hotel absolutely has the potential to be a lovely 3-star property. The baseline elements are already there: the location is fantastic, the layout is functional, and the restaurant and bar staff work incredibly hard and are very polite. With a few simple management changes—such as adding simple food labels, extending meal times especially lunch and dinner and offering a basic welcome bottle of water and a snack for late-night arrivals—they could easily turn the guest experience around. A little more entertainment on nights would be very welcome to, especially with it being all inclusive. It is frustrating to see a place with good potential let down by easily fixable issues.

Nice location, no noisy streets. Food was very good! 4 times a day 😁 never felt hungry (every day meat or fish) and the bar was also good! If only the WiFi would have been working in room or TV with better quality. YouTube please! 🤭 About 500m from beach, nice walk across the main shopping street. Nice value with that price - will defenitly recommend! Best 4* hotel in Turkay, where we have been 3 times.