Crystal Admiral Resort Suites and Spa

I would like to share our experience at Crystal Admiral Aqua Collection. We checked into the hotel with our family on 16 June 2026. On the very first day, all the cash we had placed in the locked safe in our room disappeared: USD 3,300, EUR 750, PLN 150 and UAH 20,000. When we discovered the loss, the safe was still locked. The empty envelopes in which the money had been kept were still inside, and there were no visible signs of forced entry. We immediately informed the hotel management and called the gendarmerie. We gave an official statement, and the case was passed to the Turkish authorities. During our discussions with the hotel, we were told that similar incidents had not happened there before. However, after returning home, we found a number of public reviews from other guests describing similar incidents involving money or valuables at the same hotel, including reports relating to periods before our stay. We also learned that there were no surveillance cameras in the residential corridors, the safe did not keep an electronic history of openings, and it was not possible to establish when or how it had been accessed. Later, a representative of Crystal Hotels contacted me directly and raised the possibility of a “final settlement”. I replied that, at a minimum, I expected reimbursement of the money that had disappeared. He later informed me that he had discussed the case with a board member and would return to the matter after that person came back from the United States. As of today, I have still received neither a concrete settlement proposal nor compensation. I am writing this review so that other travellers can take our experience into account, especially when deciding how to store cash and valuables at the hotel. I have also published a detailed video on YouTube describing the incident and the chronology of what happened. You can find it by searching for: [назва відео]. If Crystal Hotels resolves this matter, I will update this review accordingly.

Location was amazing loads to do inside the hotel but if you wanted to pop out you can.

When inside the hotel as your going to the rooms it feels like your on a cruise it’s that nice

Atmosphere was amazing in the hotel everything was great to things to do around the pool and the slides was amazing

Night entertainment was great for the kids

Room was great we was a bed short but a request to reception was no trouble and had an extra pullout bed in less than a hour

Value was outstanding to the food you get inside the restaurant and the food around the pool was amazing everything you needed was there to pancakes dipped in melt red chocolate to waffle and ice cream

The snack bar was always stocked up and let’s just say i didn’t get bored of anything there’s

Cleanliness overall was amazing the room was spotless and the towel art was amazing.

Noise level was so low as if the room had noice cancellations. One morning i thought no one was up but as soon as i open the balcony door i can hear kids and music

Service was outstanding nothing was no trouble at all but everything there was that great you didn’t need to ask for anything

Spa- was amazing Turkish bath i would recommend and was well needed

Overall i would recommend this hotel to anyone but please go on a diet before coming as the food and treats are so delicious and moorish you can’t keep your hands off