Porto Bello Resort

I really like the hotel the rooms is very clean the food is delicious and entertiment time are super i reall like aqua gym and boccia game the Animations time are very positive Mariam and Neema are very helpfully and Daria

We stayed for a week as a group of 5. Overall, we had an enjoyable holiday, but I’d rate the hotel 3.5/5 at best. There are some genuinely good features, but also a number of issues that stopped it from being a great experience.

What we liked: The 24-hour bar was a great feature and the cocktails were good quality. The pool was lovely and a really good size, and there were plenty of activities throughout the day, including Zumba, yoga, darts, beach water aerobics, water polo and giant Jenga.

A special mention to the entertainment team, particularly Neema and Mariam, who were both friendly and welcoming. The evening shows and entertainment were also good.

Our room was a good size and comfortable, with a minibar stocked with water, soft drinks, wine and beer. There were also fridges placed around the hotel with little bottles of water — a really good idea and very convenient in the heat.

The spa facilities were excellent. We had a Hammam and massage, both of which were very good.

There were also good transport links nearby, which made getting around easy.

What needs improvement:

Unfortunately, the food was the biggest let-down. The quality was inconsistent, some food was cold and the choice was quite limited, particularly for vegetarians.

More concerning was the food labelling. A dish labelled as vegetarian actually contained meat, and not all dishes were labelled. This is something that really needs addressing, especially for guests with dietary requirements.

We also had two disappointing experiences with the person arranging trips and taxis.

We booked a trip after being told the maximum group size would be 20 people, only to find there were 39 people on the trip. Had we been given the correct information, we may have made a different choice.

We also arranged an airport taxi and specifically explained that there were 5 people, 5 check-in suitcases and 5 small pieces of hand luggage. Despite this, the taxi that arrived only seated 4 people and struggled to fit the luggage. When we asked for a larger vehicle, we were told it would cost double the original price.

The pool/snack bar also needs attention. Despite having a good drinks selection inside, the outside bar didn’t serve cocktails, meaning you had to walk into the lobby in your swimwear if you wanted one. On one occasion I asked for a gin and was told I could only have beer.

There were also two occasions when the snack bar had run out of food, including chips and cheesecake.

Overall:

There is a lot to like here — the pool, rooms, entertainment, activities, spa and 24-hour bar are all positives, and Neema and Mariam deserve particular praise.

However, the issues with food quality, vegetarian options, food labelling and the organisation of trips/taxis are significant enough that I couldn’t rate the hotel higher than 3.5/5.

With improvements to the food and better communication and organisation from staff, this could be a much better experience. We had a nice holiday, but I wouldn’t say it was quite the level of experience we expected.

We had 2 rooms, 708 and 716. Start from reception, all staff were amazing, specially a gentleman who named Mr. Rafiq. Absolutely very professional. Then about the cleaners, we're amazing. About animation team, 2 girls, named Neema and Mariam, Absolutely friendly and so kind. Their team management Daria, she was very good as well. For us was Absolutely perfect and enjoy our holiday. Thank you so much