Terrace Elite Resort Hotel

Overall a great hotel. Big rooms. Good food and drink. Pools and slides excellent. Beach is great and easy to get to. And less hassle chasing a sunbed. Animation team were good. Evening entertainment was ok. Mostly dance shows. Animation team did a great michael jackson night. Food and rink available 24/7. Beach huts are worth it but just get the basic package. Not worth upgrading. Best staff for me were at the lobby bar. Some minor niggles that did not spoil our holiday but pointing them out for fairness. Sunbed wars are real. Could be solved by getting more parasols. Hotel was clearly overbooked which did not help with sunbeds and getting a table for meals. More lifts are needed. Try to get a lower floor to avoid that. Overall very happy and we would return.

Just returned from 10 days at Terrace Elite Resort, and overall had a really enjoyable stay and would definitely recommend the hotel.

The food was varied, fresh and of a very good standard, with the different dining areas offering slightly different options. This was actually the first hotel I’ve stayed at where I genuinely enjoyed the desserts! The rooms and the hotel itself were kept very clean throughout our stay, and the staff were friendly, welcoming and attentive.

There’s also plenty of entertainment, particularly for families. There is lots for the kids to do, including inflatable slides by the pool and, on some evenings, additional inflatables set up in the garden areas. There was always something going on, which made it a great choice for a family holiday.

The beach is within walking distance, although when temperatures are reaching around 45°C, the walk can be quite difficult, particularly with children. Thankfully, this really isn’t an issue as the hotel runs a shuttle bus to and from the beach very frequently, so getting there and back is easy.

There are, however, a few things worth knowing.

The main reason I haven’t rated the hotel as excellent is the smoking. If you’re a non-smoker and really dislike the smell of cigarette smoke, this may be something to seriously consider. The hotel seems very accommodating towards smokers, and we found it almost impossible to eat outside without being surrounded by cigarette smoke. There is a very small non-smoking dining area, but unfortunately it’s positioned between two smoking areas, so the smoke still drifts across from both sides.

It’s much the same around the pool, where only a small section of sun loungers near the baby slides is designated non-smoking. Evening entertainment was also difficult to enjoy without cigarette smoke, as wherever we seemed to sit, there were people smoking nearby. The hotel would really benefit from having larger, properly separated non-smoking areas for dining, relaxing by the pool and watching the evening entertainment.

Another issue is getting a sun lounger. If you want one, be prepared to be up before 7am to reserve it. Otherwise, there is very little chance of finding one until much later in the afternoon. It’s a shame because some people clearly put their towels down early in the morning and then disappear for most of the day, leaving loungers unused while other guests have nowhere to sit. It would be great if the hotel introduced or better enforced a policy around reserving loungers and leaving them unattended for long periods.

The only other slightly unusual issue was the lack of privacy around the toilet in the room! The toilet is behind what is essentially a shower-style glass door, so there really isn’t much privacy at all 😅 It would definitely benefit from having a proper, solid door. Ironically, there is more privacy using the toilets in the hotel lobby or by the pool than there is in your own room!

Those points aside, we had a very pleasant 10 days at Terrace Elite Resort. The cleanliness, food, staff, entertainment and convenient beach shuttle were all excellent, and we came away having had a lovely holiday. With better provision for non-smokers, some control over sun lounger reserving and a proper bathroom door, it would be very difficult to fault.

Unfortunately, towards the end of our stay we also realised that, despite having paid extra to upgrade to a Superior Room, we had actually been allocated what appeared to be a Standard Room. We only became aware of this when comparing the room types later in the holiday, so by that point there was little opportunity to address it during our stay. This was particularly disappointing as we had specifically paid more for the upgraded room category but did not receive what we had paid for. This, together with the issues mentioned above, unfortunately contributed to us reducing our overall rating. Had we realised earlier, we would of course have raised it with reception at the time.