Club and Hotel Letoonia

My partner and I stayed at Club Letoonia for a 9-day holiday from 25th September till 3rd October. My partner and his family have visited this resort every single year, but what was meant to be a relaxing returning getaway turned into a nightmare due to severe food poisoning, alarming hygiene standards, and a complete lack of guest care. This experience has ensured we will never return.

1. Emergency Medical Care & Severe Illness

My partner arrived at the resort completely healthy, but on our second day of eating exclusively at the resort’s restaurants, he became violently ill with continuous vomiting and severe dehydration. I had to take him urgently to the local hospital ER, where he was attended to for emergency IV drip treatment and medication, requiring wheelchair assistance to move. Official hospital blood tests, ultrasound results, and medical reports confirmed acute gastroenteritis (commonly known as food poisoning) and extreme dehydration. Because external food delivery is not permitted at the resort and we had eaten nowhere else, his illness directly correlates with meals consumed on-site. Following his hospital visit, he stayed in our room for seven days, completely unable to visit any restaurants or use the pool, sea, or resort facilities.

2. Food Safety & Hygiene Concerns

During our stay, we observed significant food safety issues. Buffet items (such as calamari, meat dishes, and quesadillas) in both the main restaurant and Moonlight Restaurant were served lukewarm/cold at 7:15 PM just 15 minutes into dinner service falling well below safe food-holding temperatures. We also noticed dirty cutlery and glasses, alongside a foul odour coming from the glassware. Furthermore, guest reviews on Google consistently highlight cold food and mouldy items (such as mouldy bread and lemons), which we also observed during our stay.

3. Mixed Guest Support & Management Deflection

I want to acknowledge that select individual staff members were genuinely accommodating, empathetic, and kind. Specifically, the Lykia Restaurant Manager went above and beyond to provide anything possible to suit my partner's needs and showed immense empathy, he truly deserves a raise. Special thanks also go to the housekeeping staff who delivered our items, our arrival bell boy, and the receptionist who checked us in. Additionally, Guest Relations sent complimentary juice cartons, fresh towels and tomato soup to our room (the only thing my partner could keep down was tomato soup, which unfortunately didn't suit his stomach, so he barely touched it). They also called shortly after checking if everything was alright, I told the Guest Relations Team, the soup didn't suit him, however we were still waiting on the juice cartons, this was sent shortly after the call.

However, overall management and front-desk support were deeply disappointing. When seeking basic necessities post-hospital visit, reception staff were initially dismissive. It was only after I sent a formal email outlining our ordeal that Guest Relations called our room and asked for us to come by their office and have a meeting regarding this. Having worked as a Front Desk Receptionist and a Guest Relations Manager myself, I know firsthand the importance of customer service, clear communication, and authentic empathy. Instead, I was given a generic blanket apology and told it would "be brought to their attention."

Worse still, the Guest Relations team dismissively asked me, "Where is it written food poisoning?" on the medical report. They deflected all responsibility by claiming they cater to 1,400–1,600 guests with no other complaints, even attempting to blame external factors like the sun or pool despite my partner remaining in the room and never using the pool or sea after falling ill.

Conclusion: While individual team members showed genuine warmth, a 5-star resort must prioritise core food safety, hygiene, and organizational accountability. Club Letoonia failed on these fundamental levels.

We have formally escalated this matter through Thomas Cook Health & Safety. I strongly advise future travellers to be extremely cautious regarding food safety at this property.

**Another wonderful stay at Letoonia 😎

We have just returned from another stay at Club & Hotel Letoonia, having now visited more than 35 times over the past 15 years. That alone reflects how highly we regard this very special hotel.

Once again, Letoonia remains first class. The food was excellent, the accommodation was very good, and the beautiful setting and consistently high standards continue to make it somewhere we love returning to year after year.

There was, however, one noticeable difference during this visit: Fifi was not at Letoonia because of poor health. We were very sorry to miss him and sincerely hope he makes a full and speedy recovery. His warmth, humour and ability to connect with guests have always made him a memorable part of the Letoonia experience.

The current animation team clearly work hard, and we enjoyed several aspects of the evening programme. The shows were generally well presented, and we appreciate the effort involved in entertaining an international audience night after night. Our comments are therefore intended as constructive feedback rather than criticism of the team

For us, the main difference was that some of the distinctive comedy and character-based performances from previous years were missing. In particular, we missed The Addams Family show and the comedy sketches. These performances had a special appeal because their humour was easy to understand and enjoy, even when guests did not share the same language. They brought people of different ages and nationalities together and created a particularly lively atmosphere in the amphitheatre.

The ''Summer Lovin’ ", skeleton dance and “Rock Me Amadeus” sections of The Addams Family show were especially memorable. They were energetic, visual and inclusive, making them enjoyable for a wide range of guests. We also remember "If I Was Not Working in Letoonia”as a comedy classic that had the whole audience laughing together. Performances like these gave the entertainment programme a distinctive identity and made the evening shows something many returning guests looked forward to.

We fully understand that entertainment programmes change and that different teams bring their own ideas and strengths. Nevertheless, we wonder whether some of these popular productions, or new shows with a similar combination of visual comedy, music and audience appeal, might be considered for future seasons. Including a few familiar favourites alongside new material could help retain the character that long standing guests associate with Letoonia.

After more than 35 visits, Letoonia remains a very special place to us and somewhere we will undoubtedly return to. We are grateful to the current animation team for their hard work and hope our observations are received in the positive spirit intended.

Most of all, we sincerely wish Fifi good health and a speedy recovery. We hope he will be able to return to Letoonia when he is well enough.

**Get well soon, Fifi – you are greatly missed.