Wyndham Residences Kusadasi Golf And Spa

Well after reading some reviews we nearly changed our minds, however I’m glad we didn’t. I’m not going to say things were perfect as this wouldn’t be correct I will be very fair though and don’t let it put you off as like any holiday what some people love others won’t. Start with the plus side Rooms, very spacious, cleaned every couple of days which is more than ample (for us) Pools a plenty with ample sunbeds and drinks easily available Views from the rooms and reception area are amazing, Türkiye is beautiful. Shuttle available for the beach this needs booking at guest relations in the main reception so make sure you do this otherwise you won’t be going there unless you pay a taxi as it’s approx 10 kms. Usually they will take you for 3 hours which I feel is enough! Main pool area has great vibrant atmosphere for families and singles alike with loud music and slides in same area Kids entertainment is first rate and adult entertainment is also good fun the team really try hard! It isn’t the west end but great fun if you can just go with the spirit of a holiday that doesn’t cost £15K and your not going to get caviar passed to you whilst sipping the finest champagne All entertainment at night is in an outdoor arena which is great. Kusadasi town centre is for be fantastic and whilst in Türkiye to embrace the culture is fantastic, the shops, food, hustling, haggling and call for prayer make you feel like your in Türkiye, if you don’t fancy that I suggest pontins at camber sands. Or maybe butlins at minehead listening to Rick Astley and watching people on hen weekends being carried back to 5 star chalets! Special mention for Ozzie at the Oaks bar. He was constantly smiling, attentive, welcoming and our kids loved him. We’re not drinkers but we got our Fanta, Coke Zero etc quickly and he was there first thing in the morning asking us if we needed drinks as we got on sun beds! Too man and the hotel have a star there also Mario who for me wasn’t pushy, was massively helpful and always had a smile on his face! Now I did say there are negatives I won’t make them specific to me as like I said it’s all amout personal taste It is very hilly at the resort. Steep in places so if you have mobility issues bare this in mind and maybe request a easier area closer to reception There is no pork products Türkiye is Islamic so remember this meat will be either beef or poultry Coach to Izmir airport for transfer is 90 minutes so if you have travel sick children bring anti sickness as there are windy roads up to the resort. Prices in shop on site for essentials are very inflated but if you dare to do to Kusadasi town centre there is local shops cheaper and also McDonald’s for children who we know don’t also have embrace food changes so well Boat trip to bays was 8 hours, smoking on boat was plentiful and hard seats so if you don’t smoke like me don’t bother go and do jeep day or visit other places

For info Kusadasi is 20 minutes in a taxi, if you contact a clothing shop they will arrange transfer from hotel to there and back for free saving about £60 euro Or indulge and go to Hong Kong (with Mario) you will see him at the pool who will arrange. If you do this you will get lift there and back also!

We will be going back next year for sure thanks to all for a very relaxing and beautiful holiday

Remember it’s all about personal tastes! Some people wouldn’t be happy even if they stopped in paradise, some people are more realistic, embrace culture change and enjoy a holiday based on cost, value for money and things you can do!

Avoid — really disappointing hotel Unfortunately, this was a very disappointing stay, and I would not recommend this hotel. Room: The room was dated and filthy. The Wi-Fi was poor and the water flow was almost non-existent. Furniture was broken, and the bedding and pillows were stained, had holes in them and showed signs of mould. We complained directly to reception about the condition of the room and the issues we were experiencing. We also requested replacement bedding through Jet2 on arrival, but nothing was done. We requested to be moved to another room. This took hours, and the reception team seemed unable to properly acknowledge or address the concerns we were raising. Food: The food was consistently cold, with very little being even warm. The choice was repetitive, and even the children struggled to find something they wanted to eat. A good example was the pancakes and chocolate spread — the "chocolate" was essentially cheap chocolate-flavoured syrup. Drinks: The drinks were poor quality, including the cocktails. Glasses were often scratched and dirty, which was particularly disappointing in an all-inclusive hotel. Pools and safety: The pools away from the main pool were better, but the main pool area had serious issues. A cat was left in the main pool area for two days, along with rubbish. Grates were missing from gutters, leaving large gaps that were a serious hazard, particularly for young children. The steps leading to the slides were muddy and felt dangerous. There was also a very worrying incident involving a child who burnt themselves with hot water. I was shocked when the parent went to reception requesting first aid, as the child was clearly distressed. The receptionist did not appear to understand what was being requested. When the parent then asked for a medic, the receptionist attempted to call one but then told the parent that they would have to look for the medic themselves around the pool. This was extremely concerning and, in my opinion, demonstrated a serious lack of appropriate response to a child requiring medical attention. Jet2: We raised concerns with Jet2 on arrival, including the condition of the bedding, but nothing was done. We also asked to be moved rooms. Martin from Jet2 unfortunately did not follow through with the communication he promised on either occasion, which added to the frustration. Location and transport: There is very little within walking distance of the hotel. A taxi into town cost around £20–£25. There were no Dolmuş services running locally that we could find, and the surrounding area is very hilly. The hotel bus to the beach was another issue. Although it was pre-booked, it was overbooked and involved queuing for a strict three-hour window, making the whole process unnecessarily difficult. À la carte restaurants: The à la carte restaurants were fully booked for our entire week. There was no opportunity to book on arrival, and once again there was a queuing system, only to find there was no availability. This was clearly affecting numerous guests who were also waiting and unable to secure a booking. Overall: There were numerous British guests complaining about the hotel on arrival, and unfortunately our experience matched their concerns. For us, the combination of poor room standards, hygiene issues, poor-quality food and drinks, safety concerns around the pool, the concerning response to a child requiring first aid, lack of effective customer service and difficult transport arrangements made this a very disappointing holiday.

I would avoid this hotel and would not return.

Unique I’m sure will acknowledge an me reply to this rating however they are clearly not taking any feedback and dealing with it