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  • Mauritius Holidays
  • Balaclava
  • The Westin Turtle Bay Resort & Spa

The Westin Turtle Bay Resort & Spa

TripAdvisor Review
Mauritius, Indian Ocean
Balaclava

This splendid resort is located in a peaceful spot in the historic Balaclava area, facing the idyllic Turtle Bay, a protected marine park on the north-west coast of the island of Mauritius. Natural tropical elements like local teak and lava rocks combined with contemporary design create the serene and elegant atmosphere that will surely leave unforgettable memories in the minds of the visitors. Whichever of the 15 exquisite villas spread along the spectacular beach they choose for their home away from home, guests will enjoy modern amenities and private balconies with fantastic view. Complete with a childrens' club, a SPA centre and an exquisite restaurant, the resort aims to satisfy all the needs and requirements of its patrons.

Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.

The Local Area

Tripadvisor Reviews

4.5 Excellent5,631 reviews
Trip Advisor
Excellent
82%
Very Good
12%
Average
3%
Poor
2%
Terrible
1%
Location
Cleanliness
Service
Value
TripAdvisor Review
Luxurious hotel, fantastic staff

We stayed here for the final week of a 2 week honeymoon, and it was the perfect environment for this type of holiday. The hotel public areas feel luxurious and expensive, with top class finish, water features everywhere, and lush indoor-outdoor dining areas.

The room was slightly dated, with minor things like the shower control being a bit loose to the wall, but this is a small gripe when you factor in the overall comfort and experience. When it comes to the rooms, cleanliness is impeccable, with regular cleaning services leaving everything tidy, clean and fresh. The cleaning staff were extremely polite and helpful and clearly very attentive.

The pools are both really well built, with beautiful vistas and comfortable sunbeds, though at both we wish there were more shades/umbrellas available.

Food at all restaurants was top notch. There is clearly a really capable chefing team in this hotel, and we had an equally excellent experience at Kangan (Indian), Seasonal Tastes (the regular buffet), Mystique (Asian fusion) and the Tepanyaki restaurant (which was also a great show). I always love a good All Inclusive buffet, and this one never disappointed, with good variety and consistent quality.

Last but not least, every single member of staff is professional, polite, kind and friendly. Many go out of their way to make you feel special (shout outs to Adam and Owen from the bars, Ravi who manages multiple areas, Kavi the resort manager, Madelyn at the Teppan, and Karine from entertainment in particular). They made our stay a real pleasure and made it feel a bit special.

Final bonuses - my wife had a wonderful time at the spa and I used the well equipped (and nicely air conned) gym a few times. There's also beautiful little birds flitting about the outside areas, and adorable fruit bats you can watch at night in some of the trees by the beach. We loved both.

Review by mattmcgold Eccles, United Kingdom
TripAdvisor Review
Exceptional stay at the Westin

What an incredible hotel to stay at. My wife and I spent a week here for our honeymoon and constantly our expectations were exceeded.

To start, the location is beautiful. There are so many amazing ocean views from all restaurants, pools and bars and you certainly feel in tropical paradise with palm trees and other flora dotted around the resort. The rooms are stunning with lots of space, very comfy beds, a huge bathroom area with waterfall shower and free standing bath and a spacious balcony where you can watch the fruit bats glide through the palms in the evening.

The staff are some of the friendliest and attentive I have ever experienced in a hotel. I would like to especially shout out, Yoan, who greeted us on our first day and was exceptionally warm, kind and attentive and went above and beyond by hand delivering ice to our room when my wife had hurt her foot after we went diving. There was also Pamela, who we quickly became chatty with who was extremely friendly and would always look out for us to say hello at breakfast and dinner. She even organised a special dinner (without our prior knowledge) to celebrate our honeymoon and organised the decorating of our table (by the talented Deven) and the friendly sommelier, Shan, brought us a delicious bottle of wine and explained a little about the fascinating diversity of Mauritian culture.

The dinners were very tasty and we ate at all restaurants (we had a half board stay). The best dinners we had, had to be the Teppanyaki at the Fusion restaurant (a bit pricey but worth it for the spectacle and the food) and the Indian restaurant, Kangan. All I would say is that the service could be quite slow, especially at the Mystique restaurant. It was not unusual to be waiting for a drink 30 minutes after ordering and one time we had to ask for the bill 4 times.

There were plenty of things to do such as the sauna and jacuzzi at the wellness centre, swimming and chilling by the two beautiful infinity pools, a number of games to keep you entertained (table tennis, tennis, chess, pool and carrom). At the beach end of the resort, we made the most of the water activities such as snorkelling trips, paddle boarding and even wind surfing lessons. There was a weekly program of activities as well that were often free and displayed on the interactive screen by reception or the bulletin board.

Overall, this was an exceptional stay with only a few minor qualms.

Pros: great location, friendly and attentive staff (especially Pamela and Yoan), good range of activities and tasty food. Cons: slow service (especially at Mystique) and slightly expensive for the extra add ones.

Thanks for an amazing time!

TripAdvisor Review
A big thank you to Deepa!

★★★★★

An absolutely wonderful stay at this hotel! ✨ The property is truly classy, elegant, beautiful and extremely well maintained. Everything is clean and well looked after, and the staff are genuinely attentive and take great care of their guests, always with kindness and warmth. 🥰

And when it comes to the food… honestly, there is absolutely nothing to complain about — everything was top-notch! The meals were excellent and the dining experience exceeded our expectations. 🍽️

I would especially like to thank Deepa, who works in the kitchen, for her incredible kindness and thoughtfulness. ❤️ One evening, we arrived well after the end of dinner service, and despite the late hour, she took the time to prepare several delicious dishes for us and carefully packed them in takeaway boxes so that we could eat and go to bed feeling satisfied. This thoughtful gesture truly touched us. 🥹

A huge thank you to the entire team for your warm welcome, kindness and professionalism, and a very special thank you to Deepa! We will definitely keep wonderful memories of our stay. 🌴✨

TripAdvisor Review
Paradise

One of my best holiday experiences - heaven!

The resort is stunning and I love the interior/decor. Everything is open and so warm, cozy and chic.

Huge rooms and a beautiful bathroom with great views. Bed was super comfy and big.

What I appreciated the most are the staff. Everyone has a smile on their face and you’re greeted by name on a daily basis, by all members of staff. They stop to have a chat and are happy to answer any questions and help with enquiries. Superb service and attention to detail!

Definitely trying to come back!

Review by Sandra P Greater London, United Kingdom
TripAdvisor Review
Exceptional Experience at The Westin Mauritius!

Our stay at The Westin Turtle Bay Resort & Spa, Mauritius, was absolutely incredible. It was a deeply memorable and pleasant vacation, and we had an amazing experience throughout our holiday. We would like to express our heartfelt gratitude to our butler, Roshan Sobron. His hospitality and enthusiasm were outstanding. He took perfect care of us, flawlessly arranging our activities and itineraries during our stay. Roshan's exceptional service made our trip stress-free and unforgettable. He is a true asset to the Westin team! Thank you for the wonderful memories, and we cannot wait to come back.

Review by 623aaa Bresso, Italy
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