- Mexico Holidays
- Cancun
- Aloft Cancun
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Aloft Cancun
Mexico, North America
Cancun
This hip new hotel is located in the exclusive hotel zone of Cancun, close to the convention centre, which makes it perfect for both business and leisure travellers. The hotel offers easy access to the beautiful sandy beach, as well as to upscale shopping, sizzling entertainment, vibrant nightlife and some of the best restaurants in town. The hotel offers a colourful interior design and functional facilities for added convenience. Guestrooms are spacious and bright, decorated in a contemporary style. The hotel offers a fitness room, an outdoor swimming pool and a rooftop garden where guests will be able to enjoy the panoramic views. Guests can also make use of the steam room and the fully-equipped meeting facilities. The onsite Nook restaurant serves International cuisine and there is a lobby bar where guests can enjoy snacks and refreshments.
Come and enjoy our "Happy 12 hours" By Aloft Cancun. 12 hours of Domestic Open Bar, included in your regular rate at our W XYZ Bar. Aloft Cancun where the party begins.
Facilities
- Garage
- 24-hour reception
- Mobile phone coverage
- Wired Internet
- Wi-fi
- Valet parking
- Laundry service
- Launderette
- Medical service
- Bicycle hire service
- *Some facilities may incur an additional fee
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
The Local Area
Tripadvisor Reviews
4.0 Very Good2,375 reviews
Excellent
52%
Very Good
27%
Average
11%
Poor
4%
Terrible
6%
Location
Cleanliness
Service
Value
Maria and Mario front desk very kind people
My experience at the Aloft was very nice. I especially appreciated the excellent customer service. The manager, Maria Cupul, and Mario at the front desk were both incredibly kind, welcoming, and customer-service oriented. They went above and beyond to make us feel comfortable and well taken care of. Their professionalism and friendly attitude really made a difference in our stay. I truly appreciate their hospitality and would be happy to stay at Aloft again
Alexis was amazing always had a smile and remembered my name. Even when I wasn’t around he asked my friends where I was
Alexis was amazing always had a smile and remembered my name.
Bar and location great
Love this place stay here many times the bartender Alexis is on point . Gives you A+ plus service
Ok stay.. great location.. staff not as friendly as I remember
We have come here to start of vacation in Cancun for years mainly because of the roof top pool. Only to check in and have staff not inform us of the pool closure. We only found out after coming to the roof ready to swim. Very disappointed that staff didn’t mention this. I also only found out through another guest that they are offering passes to a near by pool the staff here never mentioned this to me. I went to ask for the pass they took some time to send it we went at around 10 am only to find out they are not opened until 11am which I would have thought the hotel staff would know and tell us. Rooms are done over and a little nicer that we remember but we most likely won’t return after this lack of customer service we used to receive here.
Cleanliness
Excellent stay room was very clean by Vero.
