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  • Mexico Holidays
  • Cancun
  • Moon Palace The Grand

Moon Palace The Grand

TripAdvisor Review
Mexico, North America
Cancun

Five-star, luxurious accommodations, extraordinary dining options, top-shelf liquors, 24-hour room service, indulgent spas, complimentary Wi-Fi and unlimited local and long distance calls to the continental U.S. and Canada, as well as nightly and world-class entertainment. Moon Palace Grand All Inclusive features a full-service spa, a golf course, a water park (surcharge), and 7 outdoor swimming pools. Dining is available at one of the resort's 10 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the resort's bars, which include 6 bars/lounges and a swim-up bar. Guests can enjoy a complimentary breakfast each morning. Public areas are equipped with complimentary high-speed wireless Internet access.

SMOKE FREE PROPERTY

Facilities

  • Tennis
  • Billiards*
  • Volleyball
  • Beauty salon*
  • Spa treatments*
  • Massage*
  • Solarium
  • Sauna*
  • TV lounge
  • Entertainment programme for children
  • Please note some facilities may incur an additional fee

Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.

The Local Area

Tripadvisor Reviews

Trip Advisor
4.5 Excellent15,182 reviews
Excellent
86%
Very Good
6%
Average
3%
Poor
2%
Terrible
3%
Location
Cleanliness
Service
Value
TripAdvisor Review
The perfect Vacation

We spent 7 nights at the grand this was one of the greatest vacations ever from waking up in the mornings, exercising in the different venues across the 3 resorts to the fine breakfastes. In the different 16, different restaurants going to the spa lane by the pose. Walking on the beach, finishing the night with either a show or going to one of the awesome clubs. The upstairs bar was amazing with the hook. Allows, and I can't say enough about the library, awesome, awesome, awesome, awesome from the atmosphere. The entertainment and the weightstaff we had a fabulous time. Can't wait until next year to go back again. This place is family oriented, couple oriented group oriented. We've seen some awesome weddings. Seen some awesome shows. Spend a lot of time just walking down the beach, being able to enjoy boating. We also went into town and did tequila. Tasting, we did a TV's, we did zip. Lining, everything was amazing. The credits to be able to use the spa and to use the excursions was also a big help based on the type of money we had to spend. I would recommend this to anyone who's looking for a fun field vacation that can be a lot of events, or a lot of relaxation, whichever you're looking for this place. Offers all of that, the staff at the pools was great. The staff and all of the restaurants was amazing. And the food was definitely five star. I can't say enough about this trip. And don't let me forget the weight staff or the room staff. They were all amazing. The rooms were very cleaned every day. We also had room staff would come back in the evening and ask if we needed anything at turn downtime very much appreciate it. If I was to have one negative thought it would probably be the type of alcohol that is in the rooms. Horrible, the worse, but they offer everything you want. And all of the bars or at least the bars we attended, we enjoyed the lobby bar. We enjoyed the library. We enjoyed the bars and the different areas of the pools. The bars in different area of all the different clubs perfect place to party.

TripAdvisor Review
Best vacation

Great experience. Great customer service and great food! Can’t wait to go back again.

TripAdvisor Review
Best Stay Yet!

Our 10-night stay at Moon Palace The Grand Cancun was absolutely amazing! From the moment we arrived until our very last day, we were greeted with exceptional care, warmth, and genuine hospitality. Our Diamond Team, including our concierge and butlers, was truly beyond exceptional. They were always one step ahead, kept us informed of every reservation and detail, and were always eager to assist with anything we needed. They went above and beyond to make us feel welcomed, pampered, and truly special throughout our entire stay. Their attention to detail and personalized service made our experience unforgettable. We are so grateful for everything they did to make our vacation so memorable. We absolutely loved our stay and can’t wait to return to Moon Palace The Grand Cancun again!

Review by gustavoscarleth Williamsburg, Virginia
TripAdvisor Review
Best experience

Best experience at the library. Jose Luis and McGiver (golden boy) best guide

TripAdvisor Review
Fun in the sun

This is a great family experience. There is something for everyone. Theres unlimited eating, swimming and great entertainment for adults and kids. The best part is I didn’t have to worry about budget it all included.

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