Park Royal Cancun All Inclusive

My experience in this hotel that I own timeshare was excellent due to the workers not management! That’s why they received 4 stars not 5 stars. The first day I was here August 1st. 2hours into my 11day vacation I fell down a one step marble stair a faceplanted…. That evening Janet and Jesus came to my Room which I had the worst room in the house Room 2132 it’s right over the kitchen so through the drain vents you can hear them talking and playing and working in the kitchen so from 8 AM till about 1 PM all you heard was the clanking of dishes and pots. Oh! Well! When I called to book the vacation, they didn’t let me know that my Timeshare was under renovation so only two places to eat were open. When was the buffet and one was the Italian restaurant. The buffet because I have such a severe. Allergy took wonderful care of me. Francisco was above average on making sure that he made sure that anything that came out to me I was able to eat!!

Now it’s time to talk about Carlos. She went above and beyond during my whole day to make sure that everything I needed ice any kind of non-allergy food was in my room. He is the type of person that park Royal Cancun should be happy that he is on this staff every day every minute he was texting me to make sure I was OK if I needed an ice if I needed anything, although I had problems, he made sure that I was as comfortable as possible because of Carlos he is the reason why my family and I will be returning to Park Royal Cancun as we own the Western property right next-door which is not an all-inclusive the property is however much better but it seems like they are doing a lot of renovations here so they’re on an upward slope. Before you come, you need to ask if any of the restaurants are open what’s on the construction because they don’t let you know that when you’re booking the reservation and it’s not the workers problem. It’s management’s problem. It’s deception.. hooray to Carlos, Janet and Jesus!! Carlos the most! It’s nice to make friends with kind and truly caring people! Even on his days off Carlos made sure I was ok! Who does that!! Park Royal Cancun please take notice of Carlos!! he is an asset to your company! Didier was also a great server. Thank you to the staff at Park Royal for making what was an unpleasant first few days as I had to go to the hospital a wonderful trip. See you soon. Rita & Joe

We stayed at the Park Royal Beach Cancun at the end of July 2026.It was a family trip with our kids who are 10 and 13 years old. Let's start with the positives. The location of the Resort cannot be beaten. Its right across the street from La Isla shopping mall. You can walk to lots of activities and quite a few nice restaurants are within walking distance. The beach was nice, with Palapa huts and umbrellas. We had an Ocean view room with balcony and plunge pool/hot tub which made our trip/stay at the hotel not a complete failure. If we didn't choose the Oceanview family room, we would have been miserable for the entire trip. The resort is not luxurious in any way. We ended up choosing the resort because it was the only one that offered a family suite (2 big rooms) with Ocean view with our flight/hotel combo booking from an online site. The hotel is all inclusive, and we choose that option because we felt it would be easier on us for dining and drinks with three kids. The appearance of the hotel from the street gives you a nice Cancun vacation vibe. Check in was seamless and we got our luggage delivered to our room. Checkin process seems well rehearsed/polished and you felt like you're going to stay at a mid level+ resort. You received your non removable wristband/ankle/wrist monitor (60 US) if you lost it. Cannot be removed for the entire trip. Everyone in Cancun knew that you were a guest at the Park Royal beach (scarlet letter). Safety issue/targeted . The hotel needs to move away from this non removable wristband approach. Our trip was booked for 5 nights. By night two, we wanted to be someplace else. Drinks were good at all the bars, no complaints there. You wouldn't starve and there was plenty of food at the Buffet restaurant and outside snack bar(hot dogs, burgers and nachos). The entertainment was scarce and was geared to the predominantly local guests. If you wanted to be immersed in Latin culture and practice your Spanish, this would be nirvana. As a monolingual family, we felt lost within that atmosphere. It was not fulfilling or rewarding. As stated earlier, our Ocean front hot tub/plunge pool provided some respite. The family pool in the resort is way too small for the number of guests(overcrowded). The adult pool was good, but there was no bar service. Kids would rather stay in the room that enjoy the public facilities. The hotel was in the process of constructing an adult pool bar. the buffet was OK but not great. Food was always the same, and bland. Nothing to talk about. We never set foot inside the small Italian restaurant. The lines were always long. No other ding options, except a nighttime taco stand and that had a line. Buffet options, cheaper food. The staff at the buffet were nice. The hotel rooms need some upkeep and maintenance. Missing sink stoppers, broken door handle to get to the balcony, and minor annoyances, lack of electrical outlets and needs new sofa bed. It was rickety and beneath the cushion was stained. . The hotel cleaning staff was good. We had strategized that since Park Royal Beach was all inclusive, we would do 70 pct resort focused activities and 30 pct outside excursions. We had to change that ratio because the resort was not big enough and not nice enough. Thankfully we found out that the Westin Lagunamar resort is right next door and we were able to secure a room for a few nights (double reservations and not all inclusive) to make up for the stay at the Park royal beach. The difference between the two properties were as wide as the Gulf of Mexico. We got our monies worth from the Westin. Buffet breakfast was flavorful and service was impeccable. Remember those Wristbands, non removable . Had to walk around with them on while staying at the Westin. We don't feel like the Park Royal Beach is the kind of resort that caters to middle class families, despite their glossy website and promotional material. A stay at the Riu might have been more fulfilling. Park Royal Beach benefits from its location and affordability to local families. We were bored by day two. Thankfully our excursions to isla mujeres ,plaza las americas ,La isla cancun mall Mochomos restaurant, and our diversion to the Westin Lagunamar salvaged our trip. We took our travel bag from one hotel to the next and the security at the Park royal beach gate had the audacity to ask if laundry was in the bag. This is a vacation resort and not a prison complex. I would not stay here again. We were travelling from NYC. Not worth the hastle or the money. The last-minute nature of our trip made us make the unfortunate choice of staying at the Park Royal beach. Improve the restaurants, pools and maybe you will get a better rating. Too many guests and too little space/amenities. A suggestion is to turn the rooftop bar into a restaurant and utilize the lobby bar into food focused experiences. Thank you

Thanks Janet for keeping take care of any issues we see while our stay . She’s very helpful on getting everything fixed asap like AC , door lock or any maintenance issues .