Wyndham Grand Cancun Resort and Villas

Services were great!!! Julio was a great server , fun and friendly.

Julio was amazing so fun and attentive!!

This resort was very disappointing. First off it is not accessible for anyone with mobility issues. You must take a long set of stairs to get to the buffet restaurant (or any of them for that matter). These stairs will get to you pool deck and from there you can use ramps to get to the beach level, but not onto the beach. There is a large step down to the beach. If you book any tours the shuttles collect you from in front of the spa, regardless which path you take to get there, you have to take a lot of stairs or walk on the driving lane which is quite steep.

The hotel had only 2 restaurants available for reservations with only one open each night. It was impossible to get reservations. You had to sign into the app at 9 am to try to book for the following day but there were never spots open for our entire 7 day stay. We found out from Club Members that they are all called a week before their trip to pre book their reservations. This is likely why spots were not available.

The drive way in front of to the lobby was blocked off and construction started on day two of our trip. Quite noisy as this was below our window.

There is a definite lack of activities to do here. Most resorts have some sort of beach activities like kayaks, snorkel’s or anything really. This resort has a schedule of activities but they cancel without notice and do not replace them with anything. We had poor weather a couple of days so that meant absolutely nothing was going on. No indoor activities offered.

The two outdoor bars were closed due to the weather which is fine. But it was not so bad out that people were not enjoying the pool. There were actually a lot in the pools. However that meant to get a drink you had to go inside to the lobby bar. You could enter in beachwear however the bar will not serve you unless you are dressed. This means getting dry and putting on a coverup or day clothes just to get a drink and return to the pool. A hotel worker said she thought it was “stupid”but that is how it was.

Maid service was terrible. We had many problems with the room, toilet would not flush, bathroom fan not working, mini fridge not working, etc. when we tried to call for assistance…the phone did not work.

The food at the buffet was decent. Large variety of food. Desserts are not their strong suit but the rest was fine. No complaints.

Most staff were helpful and polite (definite lack of English skills), however they station aggressive people in the lobby and outside the elevator to try and sell you memberships and massages etc. they were quite aggressive and you had to get a bit snappy for the, to leave you alone. This was a daily occurrence, multiple times a day as they seem to change out their people several times a day.

Our biggest complaint is probably the noise. The design of the rooms, halls etc are very echoing and thin. The room doors shut hard on their own so it sounds like a slam and you can hear it all down the hall at all hours. Conversations (and other things) in the next room are heard as though they are right beside you. On our way to the elevator we could hear some poor soul vomiting in a room. Turns out this was in a room 4 rooms away from ours (judging by the volume as we walked by).

I feel our trip was over priced considering they close some of the restaurants and only have one specialty one open each night during the low season.

Overall the resort its self was a little dull and boring. The property definitely shows signs of aging but is still in acceptable repair.